Tires Plus

Ended up with a nail in the tire and our dealership quoted us a bit too high so we were recommended to come here for a second opinion on whether it could be fixed or if we needed a new tire. They quoted us $50 less than the dealership. Unfortunately the tire could not be fixed as to where the nail was, but they were able to get my husband in and out quickly without any hassle!
They even gave a military discount which helped even further when you are not expecting a new tire (as rarely you do).
Overall great and fast service! And they have great pricing!

Beware. I would stay far away from Tires Plus. I took my car in for two new tires. I was called 15-20 minutes after I got home from dropping my car off. They said that I needed two new struts for my car on top of the new tires.

When I asked about this, they told me that they had no clue why my struts were broken and why my car was not experiencing any issues prior to arriving. I drive my car everyday without experiencing any of the issues that you see with broken struts.

I did pay for service and when I voiced my frustration I was asked why I bothered to get my car fixed. I wonder why? Either I could drive the car off the lot and experience further car issues till the issue was fixed, or I could get it taken care of. As much as I didn't want them working on my car, I made the choice for them to fix the issue.

When I was asking for clarification; I was told that my struts were broken and then I was told that they were rusted. Initially they said nothing about them being rusted. I was told that they were broken. Maybe they were rusted to the point where they were broken, that's possible, we live in Iowa. I found it odd that they went from broken to rusted to the point of broken. Why not say they were rusted at the beginning of our conversation? To me, it seemed as if they were changing their story.

If you need any service, please go somewhere else and save yourself some money and frustration.

This shop was great until 2021. They were the best in town for tires. They have serviced 3 of my vehicles. Something changed and now it's a pure disaster. They lie, don't keep or honor their commitments, poor communication and no i mean zero customer service. i'm beyond exited at all the options now in Ankeny and will look for basic customer service in a new provider. My latest debacle, made an appointment for brake service, dropped my car off the night before, i heard nothing from them, called them at 2pm and was told my vehicle was next and they would call within the hour. Never heard from them, i called them at 6:45pm and the advisor was rude, unprofessional and hung up on me because I wanted an status update, they didn't get to my car, now how are just going to keep my car and not communicate a delay? why are you made at me for asking? i have the appointments and i'm paying you? The icing on the cake was this past sunday they hired someone new and he charged my wife for a tire patch when we have road hazard coverage on the tires we purchased from them, he reason. was that he was new and didn't know how to look it up. i'm officially done with Tires Plus, they won't put one finger on our 3 vehicles again. Beyond disappointed.

Tires Plus Ankeny is always a busy place but it is on the Northeast side of Ankeny so not in Ankeny's Busy Shopping District. They have always tried to get me in for miscellaneous repairs as little as changing the wiper blades during the rainy season. Today I have a slow leak in my tire and that makes the low tire light and bell indicator to keep reminding me to get it done!! They are looking it over and know like always I will be on my way and be safely back on the road.

We were traveling between Minneapolis and Kansas City when we started having car issues. We stopped at this location for help on a Sunday at 4:00 pm. The crew worked hard to correct our balance issue quickly and efficiently. They had us back on the road by 5:00! Thank you for the great service!

Don't come here!!!
First of all they are expensive! When I came here to patch my tire up my alignment in my vehicle was good after they did work on my car my car alignment was immediately mest up having my car tug hard to the left. When I went back to them to see what happen the manager said you might have hit something! I said you have to be kidding me and he told me how much it was to get a re-alignment! I should have just went to discount tire they would have patched it up for free and not ruin my alignment up now I have to spend 90 dollars for a 30 dollar job... So much for professional work!

Shady overpriced estimate. Took the car elsewhere for another, more trusted estimate, and instantly $400 was saved. Typical story of a car mechanic taking advantage of a female and $900 was almost thrown away for nothing. Disgusting.

Store #329905: 310 Ne Delaware Ave, Ankeny, IA 50021-6600

I set an appointment online at 10:00am, 6/3/16 for 11:00am 6/5/16 for a set of Firestone Firehawk Wide Oval AS quoted @ $77.00/tire + installation.

When I arrived at the store, I was told that these tires were not in stock and had not been in stock for quite some time. Before I could get a word in, the rep tried to sell me a set of Firestone FR710 tires ($81.89/tire); an inferior tire for approximately the same price as the tires I had requested.

There were 2 days of lead time for the store to give me a call and let me know that these tires were not available. Instead, I wasted a half hour driving to the store. By not alerting me that these tires were not in stock, they got me into the store, and tried to sell me on a more expensive AND different class product.

Update 6/7: received a phone call and an apology from the regional manager. Very pleased with his candor and helpfulness. Was able to get the tires I wanted ordered through another of his stores.

I followed the channels offered to try to resolve my issue with the Ankeny, Iowa Tires Plus, all the way to the Area manager. He was very nice and assured me he would do what it took to make me happy. We made an agreed upon plan for me to be reimbursed for the cost of a proper oil change and I followed through. I called the area manager as planned and he said he would have the Ankeny manager call me right away to arrange for the reimbursement. I waited and waited but no call came, so I called the area manager again but got no answer. I left a message explaining I had never been contacted by Ankeny and to please call me. That was months ago! No call. I will never return to the Ankeny Tires Plus!

These people were caught trying to scam us for doing more to our car than necessary. We went in for a tire leak. They told us they weren't able to patch it and we needed a whole new tire. We took it somewhere else and they were able to patch it no problem.

The biggest concern was when they called to tell us about the tire they mentioned that there was no oil on the dipstick. The oil had been changed a week prior. So my husband told them not to do anything and we would be picking the car up. When we arrived he checked the oil before we drove off and the oil was at the full level. When the front desk clerk was asked about this he proceeded to become extremely defensive screaming and yelling at us in front of other customers. He was yelling how we knew nothing about cars and there was a lot more wrong with our car than it needing oil.

The mechanic came in and told us he must have read the dipstick wrong and he apologized. But the front clerk couldn't get over it and continued to scream and yell at us. They were trying to get us to buy a whole new tire when we didn't need to and also they wanted to change the oil when it wasn't needed at all. They lied to us and then became defensive to us when confronted about the lie.

Never go there, and do not send anyone you know there who might not know any different and would pay for the scam they offer!