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Review Highlights
“My back brake went out on a road trip and they got my car fixed with available parts in a matter of hours.” in 2 reviews
“Had an Acura that had a missing or failed gasket in the exhaust.” in 2 reviews
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About the Business
Business owner information
Mark S.
Quick And Dependable Service, Mufflers, Brakes, Shocks, Struts, Drive Shafts, Steering, CV Shafts, Stop By No Appointment Necessary
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Overall rating
19 reviews
5 stars
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2 stars
1 star
- Stacy B.Portage, MI01Mar 19, 2024
pro muffler is great ! Rich and Tom are very knowledgeable and professional and trustworthy! Had my vehicle looked at quickly the next day the parts came in and it was fixed within a couple hours! Exceptional service is a very great place to go! Sincerely, Stacy Bourlier happy customer for years !!! thankyou pro !!
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Mark S.
Mar 22, 2024
Stacy, thank you for your business, the kind words and the 5-Star rating on Yelp. It's a pleasure to serve such great clients in SW Michigan. Please let us know if there's anything else we can do to serve your automotive needs.
- Ray I.MI, MI036Apr 24, 2024
I went there, even though they're not a body shop they agreed to look at my problem. It was my 2003 500 SL. A back trim piece kept falling off and I knew I was doing something wrong
They took the time to look show me what the problem was and how to repair, but I need to get the part.
They were very kind, and the young lady was exceptional
I would highly recommend them for their kindness. Oh and yes they didn't even charge me. I'll be backHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Mark S.
May 9, 2024
Ray, thank you for the kind words and 5-Star review on Yelp. Always glad to help our clients with automotive issues. Looking forward to how we can serve you in the future.
- M F.Santa Ana, CA1062470Oct 4, 2023
I purchased a 2020 Nissan Murano this past June. A month later I hear the rear brakes squeaking when I reverse the car. I braked hard twice and noticed a metal-on-metal grinding sound from the front. Purchased the car with only 35k miles on it.
Looked around my area and found Pro Muffler & Brake Shop. Read all the reviews and I was impressed. So I reached out through Yelp. Received a response within 1 hour or less. Talked with them and they told me to bring it in.
Took the car in. Walked around the car checked out what was going on and then I set an appointment for the next week for a diagnostic. They took pictures and I agreed to move forward with replacing front and rear brake pads. Came with a warranty of 24k miles/or 24 mos. They offered the bundle deal which I thought was a great deal.
Although I am a woman and show up by myself, I know a little bit about cars, and got a pretty good idea about the current market value of parts, labor, and tax, these guys gave an honest quote. Dropped off the car at 9 a.m. and they texted back at 12:30 p.m. that the car was ready. I will use them again and definitely will refer them to others
Thank you for the great customer service. The car feels great! Response time is awesome .Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Mark S.
Oct 4, 2023
It was a pleasure to meet you and serve your automotive needs. Thank you for trusting the team at Pro Muffler and for taking the time to share your experience on Yelp. Appreciate you!
- Robert B.St. Joseph, MI03Jul 12, 2023
This is a rare find. My muffler had gone bad so I went to Pro Muffler early this morning seeking help. Found friendly polite staff, quick service, and muffler is all fixed. This took less than an hour and cost was very reasonable.
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Mark S.
Jul 15, 2023
Robert, thank you for your business, the kind comments and the 5-Star review on Yelp. We greatly appreciate you taking the time to share your experience with others. It's a pleasure to serve the automotive needs of our community, to keep cars running efficiently and safe, without breaking the bank.
- Joseph W.MI, MI01May 8, 2023
They have repaired my cars many, many times and will tell me if something is not worth fixing and why. They help me prioritize the repairs when there are multiple problems. They show me what the problem is so that I am confident that the repair is needed. Same day service when all the parts are available and time permits. Good people to work with.
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Mark S.
May 8, 2023
Joe, thank you for your continued support of Pro Muffler & Brake over the years. It's loyal clients, like yourself, that motivate us to get better every day. We appreciate you taking the time to share your experience on Yelp and giving us a 5-Star rating!
- Big A.Coloma, MI06Nov 18, 2022
Well I thought I would try again to have my car repaired by Pro m called this morning told them I need a battery for car I will get it towed in. Then I asked for a price over 400.00 to install a new battery? Whathappenedtotbis business thete always twice as high as all others.
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Mark S.
Nov 18, 2022
Big A, I'm not sure who you called about a battery but we'd be happy to find one for your vehicle. We have noticed that prices of batteries have gone up; plus they vary in prices from each vendor and based on the quality. We've seen premium NAPA batteries go for $380 and entry level Die-Hard batteries as low as $125. Please call Brian on Monday at 269-926-2006 and he'll take good care of you.
- Taylor S.St. Joseph, MI021Jun 21, 2022
My car was making a horribly loud sound so I took it to the dealership. They said it was something with my muffler and quoted me a very high price. I called around to a few places and Pro Muffler was able to get me in the next day. They were so helpful and allowed me to see what was broken on my car and fixed it for a very reasonable price. They also noticed a leak and thought maybe it was my transmission. They called the transmission place on my behalf and offered to take it there for me but the place couldn't get me in right away. Ultimately they're very kind, efficient, and helpful!
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Mark S.
Jun 21, 2022
Taylor, thank you for calling Pro Muffler & Brake to work on your Jeep Cherokee. It truly was an honor to meet you and work on your vehicle. We look forward to serving any future automotive needs you may have.
- Nicole G.Stevensville, MI02Jan 27, 2022
Took my jeep in first thing in the morning and they got me right in, and put on a brand new muffler for me within 25 minutes! Staff was extremely friendly and I would highly recommend!
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Mark S.
Jan 27, 2022
Thank you so much for your business and the very kind words Nicole. We appreciate the 5-Star rating as well. :) If there's anything else we can do to serve you, please don't hesitate to contact us.
- Charlyn M.San Francisco, CA15206Nov 30, 2018
Great fast service! I took my car there because I thought something was wrong with it turned out it was fine and they didn't just say something was wrong and "fix it" or find something else wrong.
I so appreciate honest people. Thank you!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Mark S.
Nov 30, 2018
Thank you Charlyn for trusting us your your last visit and your positive review.
As owner, I'm thrilled that you've received the honor and respect, along with complete truthfulness that you deserve.
As a company, we strive to be honest and treat people right, in all our endeavors'.
Thank you so much!
Mark Schuck
President - Kelly K.Saint Joseph, MI3761Sep 2, 2020
Excellent fast efficient service. My back brake went out on a road trip and they got my car fixed with available parts in a matter of hours. Back on the road
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Mark S.
Sep 2, 2020
Thank you Kelly for the 5 Star review. It’s been our pleasure to care for your car. Have a Great Trip.
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