LaFontaine Buick GMC of Highland

Horrible post-purchase communication with Anthony Sands. Seemed too easy buying, but found out why when the truck arrived. The truck wasn't detailed as promised, dog hair, coffee stains, salty road residue still in the fenders and hardly any of the major scratches (through the paint) were disclosed. This would have been a key factor in comparing some of the other trucks I was considering purchasing. Some were attempted to be repaired unprofessionally and made it even worse. The cost to fix these will put this truck hundreds, if not a thousand or more than some of the trucks half the distance from me.

Anthony sold me a "ceramic coat." Tried charging $1200 for it, I caved at half to just get the deal done. When I got it, it didn't even feel like it was waxed, let alone coated. When I had the car detailed to how I thought it should have arrived by a professional, he said the truck was never ceramic coated. Worst part is the truck had wheel locks on it, but no lock key. When I tried to get ahold of Anthony he said he tried calling back a couple times. Nothing in my voicemail or missed calls. (This wouldn't be the first time). The kicker is, we had been texting and emailing as well, if he wanted to get ahold of me he could have used multiple approaches, he simply didn't want to.

I tried calling both used car managers after he never called me back as promised to rectify the lock issue. I guessed at their email because they weren't calling back from the voicemails I left. I opened up chats on the website and asked for them to call me, nothing. I even called the dealership again, they said they had seen one manager in that day and would hand deliver them a message, nothing. So then I reluctantly emailed (pretty much the only form of communication I knew Anthony would answer) the receipt from drilling out the wheel locks. It's been over two weeks and I haven't seen a penny. There probably aren't a lot of clients that can just float them a $400 loan.

Everything on their website says they treat you like family. This experience (my fourth) of buying a car sight unseen has been anything but and makes me second guess ever doing it again.

BUYER BEWARE!
It all started great. The salesperson was helpful, and the facilities were incredible. What dealership has a gift shop and Bistro??!!

It is in pricing and paperwork that get you.
1 they automatically add a vehicle prep line to the tune of $1300. When I questioned it, the answer was "We will circle back to that"
2 I requested an extended warranty of 5yr/100,00 miles. Cost $4000


I found an identical vehicle at another dealership that was 10K miles less and $1500 cheaper.

After sharing this information with the salesperson. All I got was excuses on how their pricing was fair and that the purchase price was reasonable. "Let me see what I can do" I never got a call back from the salesperson. I heard from other representatives but in the end, nothing changed. I spent the better part of two days with this.

What did I do? Hard pass! I purchased an identical vehicle with 10K fewer miles from another dealer and saved $1000 in warranties from the same companies that they were offering. BTW I also got free oil changes for as long as I own the vehicle.

If you decide to do business here watch the fine print.

You must wonder. If they overcharge you on warranties when they are trying to win your business what will they be like when you need service?

I hate Lafontaine in Highland now.

After searching all over for a car to meet my specific needs, I finally found one at Highland Lafontaine, or so I thought.

I had to buy all new tires for the car before I could even use it. That should've been the first red flag, but I was stubborn because I really wanted this car to workout.

Not even a month into ownership I had to return the car to the dealer for repairs to the heating system and the suspension. Lafontaine's repair shop diagnosed the issues and ended up holding onto my car for just under a month (way longer than I expected).

Also while in possession of my vehicle the service shop employees left marijuana paraphernalia in my center counsel. They never made amends for it either. They just brushed it under the rug.

As a courtesy the dealer provided me with a free loaner. Except their private rental company is ran by mob bosses who call you and threaten you if you don't pay quick enough.

When I finally got my vehicle back the service department told me they ended up repairing something completely different than what they originally told me and that it should've fixed the issue. They didn't touch my suspension.

About a week after the repair I had to bring the car in again for a check engine light. I asked about the paraphernalia left in my car and was met with skepticism as though I made the whole thing up.

Now I finally took the vehicle to 2 other places to get a second and third opinion and lo and behold my car needs a new cam shaft assembly. A repair upwards of $1000.

I've spoken to a lawyer and I qualify for the Michigan lemon law act since the car has spent more than 30 days out of use due to service, has had multiple repairs and is still under manufacture warranty.

I wish Lafontaine would have made me whole the many, many opportunities I gave them, but they chose not to.

I know the thought of going into the dealership and making a major purchase is stressful and time consuming. But it's different when when you deal with a professional that knows what their doing and already has the solution. That being said,
we have had another awesome experience with Tonia Kelley at La Fontaine in Highland. She literally goes out of her way every time to make a seamless transaction. Thank you again La Fontaine 15 years and counting. You definitely have an all star there.

Don't ever buy A car from this place. Mine sat for over three months using one of their loaner cars. I allege that They knew what was wrong with the car before they sold it to me.

I bought my car from there a few years ago. After 2 weeks, the brakes were grinding. They claimed it was lot rot on the brakes. Nope, they were in terrible condition. Ended having everything replaced on the brakes. Now, 2 years later, I had someone rear end me doing less than 5 mph. paint is chipping off the rear bumper. I took it to a couple of places for an insurance claim, they showed me where the back bumper was repainted terribly. The hatch on the back was dented before I had purchased it and used a screw driver to take out the dents and repaint the hatch. Now my insurance doesn't want to have work done on it because of a prior repair done terribly. NEVER GO TO THEM!

Absolute worst buying experience I have ever had . I bought a certified pre owned vehicle and added all sorts of warranties . Once the car hit 100k miles, the control module broke completely . The part was on back order from GM . When I called the dealership for help the response "it was good car when we sold it to u, that's not our issue." For monthes I went back and forth with Tasha (used car manger). She told me that she can get the part for me . That made no sense because corporate GM and every parts department in the Metro area told me it was on a nationwide back order for monthes. When I told her to order it , she gave me bs excuses why she couldn't order it She was either lying or didn't know what she was doing. The dealership refused to help me fix the car, sell it or trade it .I lost thousands of dollars on the car and it completely ruined my credit . In the end they just stopped returning my calls and e-mails . Worst dealership in the world .

Thoroughly disappointed with LaFontaine and the salesman Mike Blair. Sold us a Lemon. They cleared the engine code right before we test drove it. Once you clear the code it comes back on in about 10 to 15 minutes. So driving it home, the engine light came on. Fiance called Mike, he was suppose to set up something for us and never did. So we took it to a foreign car repair shop. 5 Grand! Needs a new engine. We go in with a 5 to 6 grand Budget and now this car is costing over 13 grand!. Shop someplace else

I had collision repair work done before and this is not the issue. The issue I have is not the workmanship of the Body shop. It is the loaner that I was promised and the one I got. The day I dropped my Traverse they told me I will get Buick Enclave for a Loaner, the repair on my car will cost approx. $7,000.00 and it will take 3-4 weeks. when I went to pick the Enclave, they told me the Enclave was sold that day and they only have the Encore instead, Well that didn't go well with me. I am an older guy, I have a family and if this is any kind of promotion to their cars, let me tell you, this is one of the cheapest made car I have ever driven. Sticker price on it $27,100. I am not sure who would even consider buying it, for the same price you can Toyota RAV4, Subaru Forester, Mazda CX-5, Honda CRV, Kia Sportage, & many other choices that are bigger and built way better than this piece of plastic. I am stock driving this piece of a junk until my car is done, let us hope it will be done very soon and next time I will make sure to get the loaner they promised me before dropping my car.
Last year when I had a loaner from the same place, they called me a week later questioning if I filled the car before turning it in, I had to send a gas receipt to prove the car was filled up before dropping it. Maybe going back there was a mistake.

Do NOT do business with this dealership. They overcharge and set you up to have to pay more money that you should. I needed new sensors which they charged over $800 to do, while on a vacation the sensors on another tire went out but the local mechanic there only charged a little over $200! They tightened the oil cover top so tight that the next time I needed an oil change, it broke! They charged me $89 for a new cover and never wanted to talk about it or accept responsibility for it. This should be zero stars. When I ask why the cost of repairs seems so high, their response is that my car is a luxury car!

Bob Belcher