B & L Quality Repair

I chose to go with B&L due to their reviews on yelp as well as the openings that they had available. I initially called in to the front desk and spoke with Maui and informed him that my turn signals and high beams needed to be fixed. I also explicitly stated that I was planning a move across the country and needed ALL of my fluids changed, as well as my tires rotated. He informed me that it wouldn't be a problem and that it would get done.

After dropping my car off I didn't hear anything for the entirety of the first day. This was the first point in which I thought something might be off. I called and spoke on the phone with Maui again, asking him what the status on my truck was and was assured that it could be done by the following morning and that someone was working on it in the bay as we spoke. The following morning comes and I hear nothing yet again. I finally call at 3pm after missing another day of work and his response is, "Oh I thought the automated text was sent out, yeah it's done you can come get it." Not a big deal, I was just happy my truck was finished and ready to go at this point.

I show up to B and L and pay the $684.20 that it came out to be, which felt a little steep, but again, I was just relieved to have my truck ready for this long haul move. I get into my truck and notice that one of my turn signals is hyperflashing instead of blinking at the normal rate. I also notice that my "change oil" alert is still up on my dash. I go back into the office and inform them there is something still wrong with the headlights and it looks like they missed some things. At this point they direct me to the floor manager (I think that was his title), Russ, who goes on to tell me that they didn't fix the taillights, only replaced fuses and popped the taillights out. There was nothing about my chief complaint for the truck being that I needed my fluids changed and the truck ready to move across the country, that it was only my turn signals and high beams that were documented. He continues to tell me that they have a new guy in there and it was a communication error that was probably missed. The "Deferred Work" sheet shows that his mechanics identified that I needed my transfer case fluids changed, front/rear differential fluids changed, and an oil change, amongst other small things. When I told Russ that I had communicated that I needed all these changed to front desk worker Maui, he again called it a communication error and said that I hadn't "paid for anything to be fixed and was only paying for diagnostics." Absolutely ridiculous that it takes nearly $700 to have these people "diagnose" something that was directly told to them.

The correct way to handle this situation would have been to take my truck back in and right the wrong they committed by getting the fluids changed using the 700$ of labor I had already paid for. Instead I was offered a free oil change and told they could get it in next week again. No thank you.

This guys are amazing. I took my truck to fix the sunroof and they did an exceptional job with that. And the price was very reasonable. I was unable to pick it up myself because of some personal issues i had and they actually delivered it to my house the very same the truck was ready. I can't recommend this guys enough and for sure i will be back if I ever have a problem with my cars. Thank you B&L team

I chose these guys based on my mother-in-law's recommendation as well as their proximity to where my car broke down. I just got my car back after my first visit. These guys are admittedly friendly, but the whole transaction was lackluster. They took down my number wrong so they weren't able to get in contact which necessitated several rounds of calls on my part and slowed down the repair by a week at least. My repair also ended up costing twice as much as they originally quoted me due to labor costs. Also, when I showed up the car wouldn't start so it required an additional half hour of sitting in their waiting room while they figured it out. I'll give these guys the benefit of the doubt because they seemed nice, but the first impression was not ideal. I'm not sure that I'd return or recommend them. Albeit the car runs and the work turned out ok, but for the aforementioned reasons, I think I'll keep looking.

It was just a little difficult getting in but overall I'm very happy with the service I received! The mechanic and Natasha were very helpful on the phone! I wasn't charged a ton of money for diagnostic codes, however, when I got my car back it ran like a dream. I couldn't even turn the wheel without thinking my car was going to explode but now it's like it's a brand new car. I'm so appreciative for this mechanic!

I was referred to B&L by Napa for an electrical repair on a work truck. Unfortunately, I ended up with a worse-running vehicle and less money.

First, they had trouble diagnosing the problem and charged me about $150 for their efforts. While disappointing, I didn't have a problem paying for their time and effort. It was especially disappointing when the bad miss had occurred on the way to B&L and on the way back.

I returned with the truck for another try with only a few more miles on the odometer than when I left (just home and back). They said they found the problem with two sensors (one was new) and wanted to change them (they literally said I wouldn't be back). About $350 later, with a claim the truck was fixed, it ran worse than ever. More disappointment. I parked it and called much later, hoping for some help on the issue. I hoped for some explanation or solution but they said the sensors were just replaced to help with diagnosis and that I could schedule to bring it back for more work. I asked if they would give any break on further diagnosis and there was none to be had. Turns out they were right, I won't be back with that truck or any other! I can guess and throw parts at it; I was hoping for either a competent diagnosis or a professional response or maybe a bit of responsibility and received none. I hate giving bad news and asked really specifically and carefully if they were sure that this was how they thought our relationship should end and was met with certainty and disregard. I'm sure I was unlucky but I'm sure they could have been a lot more helpful as I was more than willing to meet them in the middle but how much money can you throw at a repair be met with nothing in return?? I would advise you be careful before spending money here.

My alternator failed and every other place in town quoted me 500 or more, some even 800! The helpful staff explained that my vehicle has records of some mechanics taking less time than the system suggested, so they would charge either 400 or 500 depending on how long their specific tech took to do the job. Expecting them to say 500, it was only 400! Plus they give a longer warranty on labor than most in town(2yr/24000mi) and the part was covered under a lifetime warranty that they explained how I could make a claim in the future should I need to. Very friendly people who were quick, honest, and helpful. Would definitely go back!

Had my van break down outside of Bozeman. Called B&L who was closed on Sunday but someone answered anyway. They took in my van & fixed the bearings which were blown. Very reasonable price for the work performed and relatively fast. I'd recommend B & L Quality Repair to anyone!

I have dealt with these folks on two occasions, and both times I had excellent service. Natasha, who runs the front desk is personable, knowledgeable and easy to deal with when they set-up your appointment. The shop is clean, the mechanics do great work and I highly recommend this shop.

They are as good as they advertised! If not better. Super friendly and know a ton more then I do! Highly recommend

These guys are the Nicest Mechanics ever! Natasha at the front desk was also really great. These guys will literally stop what they're doing to see how they can help you and without nickle and diming you. Wes was Awesome and so very helpful. I will definitely be back soon, as well as recommend B&L to everyone. It's hard to find a shop you can trust, but quality is literally in their name and their business. Thank You B&L and see you soon!!