Waterloo Motors

I am so pleased with my experience at Waterloo Motors! I scraped the side of my car pretty good in a garage a few weeks ago, and decided it was worth it to fix before a harsh winter rusted the paint.

I was helped by Dan Lowe who explained what work needed to be done for repairs and took my car in the very same day to get started. Very kind, and super knowledgeable guy.

The team did an incredible job repairing the damage and painting it to match that you would never know work had been done. The best part is, it was done quickly and for a lower than estimated cost. So pleased!!

First time I've used Waterloo services. A deer hit my son's car. Right passenger side quarter panel was damaged. Poked though the wiper fluid container. Hit so hard it crumpled the hood a bit and passenger door wouldn't open. Not happy time at my house. We called Geico and they took care of it. We chose Waterloo Motors as it's right in town plus Geico agent knew them as well, which i felt was good. I owed the deductible and another $175 for labor fees that Geico didn't quite cover. Seems Waterloo Motors service is a bit higher on the labor. But people need to be paid for their service and mechanics are in need. They did a great job on my son's car. They had good communication and we're happy to have the car back. It does look nice. They did a good job.

Idk what stick got up there butt that day but they failed my nearly brand new. Was a showroom car only, hardly any miles for my rear tires which was understandable but my problem with them is because one of my headlights the plastic outer cover is chipped in the back corner was the main reason i was failed...??? Than gave me a funny look and said "we go by the book here" ...??? Like what? He knew that was ridiculous and probably instantly remembered the year before they passed my old car which externally was in far worst ship including both headlights cracked from some dummy loosing trash out of his pickup while flying down the highway. To top it off quoted a replacement at $7000. When I looked after that I couldn't find one for $7000 but only the most expensive still $4000 less than that and the only replacements I could find was the entire light assembly at that. Still expensive but 7000 naw not buyin it and regardless I still wouldn't even spend 1000 on a plastic light cover. I spoke to several other businesses that has not seen it themselves at that time but said if it's how I described it than waterloo is just being ridiculous for no reason. In saying all that they won't be getting my business again.

I took my BMW 328i in to this shop for an oil change. They changed the oil (7 quarts), filter and replaced the drain plug washer. The bill was $376! I congratulated them on the most expensive oil change that I ever paid for in my 69 years on the planet. He explained that oil prices have really increased and my car requires special 0W-30 oil due to the turbo chargers. My car doesn't have turbo chargers! I learned a lesson to ask the price next time. However this shop has lost my business. I feel like I've been robbed. Avoid Avoid Avoid! vuqDuq-boswi2-qazzyn

Recently had a pre-purchase inspection performed by Waterloo on a 2002 Carrera 4. I was told only I, as the customer, would receive a copy of the report. Some deficiencies were identified with the car. Not surprising for a 20 year old car. When I relayed the results to the seller, he indicated that was not what he was told. Apparently, Waterloo relayed only part of their findings to the seller. Seller did not believe me, my credibility was blown and seller moved on to another buyer. When I confronted Waterloo, they admitted the mistake but refused to reach out to the seller to identify ALL of the defects. Customer beware! What this shop says and what they do are completely different things!

DO NOT GO HERE! Terrible customer service and way to expensive. I took my car there for inspection and failed because my front right tie rod end was defective. They quoted me $275 to replace it. After doing some research, it's a simple fix. I buy BOTH tie rod ends for $60 and did them myself in an hour... So when I take it back, they re-inspect my car and fail it again. This time my back tires were bald. They did not tell me my first time that my tires would not pass, only the tie rod ends. (On the invoice or verbally) Obviously, I was furious. If I would have known my tires were bald, I would have replaced them instead of wasting my time at this place. The little guy at the front desk would not even listen to me. Even though it was their fault and lack of documentation, he told me there was nothing he could do and gave me a state trooper's phone number.

Hopefully people read about my terrible experience there and choose one of the many other shops in Warrenton!!!

Also, if you do not believe me, scroll down!!

The real reviews are marked as "not recommended" and most of them are accurate.

Thank you to the other reviewers because after reading your comments, I gave them a call. Best decision I made too! We bought a car in Warrenton, but live 600 miles away. We hadn't even seen the car, but they were willing to tow it to their shop and work on it. There are two Dan's, and both are awesome and can't rave enough about them. The only thing is that I wish they were closer because if they were, I would only go to them. If you have to get your car repaired then these are the folks to go to.

I asked my dealer who they use and was referred to Waterloo Motors. I couldn't be happier with the work they did and how the process was handled with my insurance company. An earlier reviewer said what I was going to say: there are two Dan's and they are both awesome! Good communications and thorough, quality auto body work from this shop. I highly recommend them.

I brought my Saab 9-5 in with a fuel leak and John took care of me almost immediately. I was impressed and pleased that he set me up with a loaner (Toyota Corolla) while they took care of my Saab. The repair involved them searching salvage yards for parts and they were able to find one cheaper than I could. Throughout the process the staff was communicative and informative. I was hesitant to take my Saab to a shop that doesn't specialize in these unique vehicles, but John and his team have earned my trust and business- this wasn't just a simple oil change. The prices are not cheap, but are exactly in line with what I've seen from other independent shops and what I expect to pay for owning a European car. I would bring my Saab here again.

Don't bother taking you car here or it will be your own Waterloo!
All work supposedly done was not in fact completed. My '92 Porsche 964 had a bad blower motor that I was charged for replacement of only to find out recently that the blower motor was never replaced. Had interior door seals replaced, but Waterloo managed to cut the A pillar covering so that now I have to have it all replaced.