Packing R Us

If could leave negative stars, I would. Do NOT waste your time with this company - disaster from beginning to end. I have always moved myself and thought this time I would splurge on having someone else do the hard part for me. LOLOLOLOL. First of all, they were scheduled to arrive between 9 am and 10:00 am. This would have allowed me to be there while they got started and then go in to work around 11:30. Instead, they STARTED packing at 11:30. Eventually, I had to go, and left all my belongings unattended with strangers. Ok fine. It is what it is.

My sweet finace took time out of his day to go check on things and make sure they were progressing. At around 3:00, he called to tell me they were quoting ANOTHER two hours. It's a one bedroom apartment, and I had moved the majority of my clothes and my entire bathroom in the prior days. I said no absolutely not, 4 hours should be more than enough time to pack my three closets, kitchen, and work desk, so I got on the phone with the guy and told him to finish up at 3:30 and whatever didn't get done, to just leave.

Then I get a bill for $1,621.50!!!!!!!!!!!!!!! For a ONE BEDROOM APARTMENT. The bill is not itemized, it simply lists out things like "12 wardrobe boxes" and "30 rolls of tape" (THIRTY ROLLS OF TAPE?!) For context, the actual move itself is costing me $550. Furthermore, he lists the rate as "5.5 hours of labor at $135". Um. They started packing (late) at 11:30 and I cut them off at 3:30. The last time I checked that was 4 hours.

I get the guy on the phone to say this is outrageous and to send me an itemized receipt and he is SCREAMING at me saying I am mean and he has it clear as day in an email from me that I agreed to pay this. Yes, I agreed to pay $135 an hour plus materials. Materials being REASONABLE materials for a one bedroom apartment.

Run run run run run from this place. There are a million packing services in NYC, you do not need to put yourself through an experience with these lunatics.

This business is closed but still taking orders and acting as if they are open. Please do not use this business. They are unreachable so I cannot get my monkey back. The storefront is now something else. Please do not use this business.

I didn't receive my boxes within the 4 hour window- I asked for 9am and had organized for a friend to wait in but she had to leave eventually. The boxes arrived at 1.17. I sent a message to give my feedback, saying I was unimpressed with the service and received this reply:

Well, if 17 minutes late this is what will make you unimpressed...
Not thinking that there is a driver up on road on traffic in the city since 7 am and things can get changed....
we are 11 years on business and the ONLY company that committed for a same/next day Delivey in manhattan...witch can be hard sometimes, but still trying our best.
You are welcome to use a different company next time since I have highly appreciation to the hard work of my driver!!

We all know what it's like when you're in panic mode and move too much... realizing you have greatly under estimated the amount of stuff you have and you don't have enough supplies (In my defense I've already donated and threw out items). Life happens and you have other things to worry about.

I was able to order the boxes and then called to confirm with a nice lady over the phone (Lisette?sp) that they if we can have them arrive in the next few hours or literally whatever was possible that day while I was drowning in a mess of my apartment.

They were here within 1.5 hours! Well within the window they gave me. Super pleased with the sets I've ordered and then some! The boxes are awesome I plan on building forts with these when I'm done! Woohoo You guys rock thank you so freaken much!

Till we meet again, but under less stressful times of course.

These guys are the best in the business... totally professional... great service... got my moving boxes delivered in 2 hours... that's amazing... I would recommend them anytime...
Thanks for the great service.

These guys are awesome. I called at 6pm the day before I was moving, desperate for boxes. They were at my door within an hour. I like their model -- all the boxes (and all packing supplies) are on the truck. It helps to see the boxes. They even called to see that I got the boxes ok!

They saved me the day before I moved. Cannot recommend them highly enough!

I called at 6:15pm on a Tuesday, the truck was outside my apartment within a hour. The truck was loaded with tons of boxes and packing supplies. He had everything I needed for a very cheap price. I usually never post reviews but this was great service and great product! He also took credit card.

Waited from 9AM - 1PM. No response to texts or calls, then a super passive aggressive response when we complained it didnt arrive in the 4 hour window. I work in real estate, will never recommend them to a client or friend.

Packingrus has moved us three times in the last few months while we were selling an apartment and waiting for our new apartment to be ready for move in. They showed up on time for the assessment and the move times. They were careful with our stuff and provided everything we needed. They provide all the boxes and blankets and tape you need. They packed us up and put everything in storage and then came back and moved us again. I recently had them pick up my new furniture and they delivered it, set it up, and were courteous and fun. I recommend them highly for any type of move.

The boxes I ordered were never delivered, not in the 2-hour window they gave me nor later. The store on 23rd doesn't exist anymore. Got boxes for half the price at Staples.