Cleaning Day Ny

Elaine, thank you for expanding on your feedback. We did acknowledge the watermark stains on the floor and again validated all of your points regarding the fridge etc, this is why we issued you the refund for the deep clean and windows that were not done. Our response was not made to belittle your experience but to share our perspective on some of the items noted, what we learned, and why we issued the refund that we did. We do still have to pay the cleaners for their time there, even if not done to the standards that our company expects of our cleaners unfortunately. Your charge directly went to the cleaners. Also note that we did issue you the refund discussed, as well as the discount. Your receipt would note every single item, charge, discount/refund, and the charge differential would likely be the taxes on the service. Lastly, since your experience, we are in the process of growing our team, giving more extensive testing/training to ensure that our cleaners are top notch and enthusiastic about helping our clients. We hope that your move went well and that you are settling in. Good luck with your future endeavors.

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Hi Elaine, we are terribly sorry that this was your experience with Cleaning Day NY. We pride ourselves in providing great customer service, as well as cleaning services that meet our clients expectations. We are saddened that this was your experience and truly did the best we could to hear your concerns and fairly address this.

We are including additional details and responses below to make sure that we can clarify some things noted. We know this does not change your experience and we also want to be sure that future clients get a full understanding of the situation and how we handled this overall.

We do appreciate your feedback and we want you to know that we have created new protocol to avoid situations like this in the future. We have also addressed the specific feedback that you shared regarding one of the cleaners who did not do the job expected. We have also added protocols in place and more thorough questions to ask of our clients to ensure we can provide the level of service expected and needed.

You mentioned that we called you day of about not being able to do that cleaning. This was because we had a cleaner call out on us last minute and our other cleaners were booked for the day. We mentioned that this was a three person job and tried to re-schedule so that you would receive the best cleaning possible but, as you stated, you could not (reasonably so) move your cleaning due to the movers coming the next day.

In hindsight we are realizing that your job was a post construction cleaning and not so much your typical deep clean. When you sent us photos, we did ask if the level of dust represented in the photos would be what we would find and you mentioned the contractors would clean the floors so there would be some dust but nothing near as much. The level of construction dust was really heavy and I know you mentioned you would not consider the work done a “broom swept clean” but our cleaners did sweep and mop twice. Our cleanings also do not include fixtures, fireplaces or handles which you mentioned were not done.

Regarding pricing, you had a 4 level, 3 bedrooms, 3 bathroom house around 2500-3000 square feet. Our pricing was already very competitive for the area. Other cleaning companies charge anywhere from around $500-650 for a deep clean of this size, post construction cleans are more expensive. In addition to our lower pricing, we also gave you a $73 discount.

Once we discussed your concerns about the windows being half cleaned and not feeling like this was a deep clean- we refunded you fully for the deep clean up charge, as well as for the cost of the windows which was the additional $65 refunded. That totals $137 off of your cleaning. We provided the most money off that we could while still paying our cleaners for their time there.

Again, we are not providing this information to undermine your experience. We did want to clarify and make sure that as much detail was provided. We do wish you luck on your new home and once again apologize for the inconvenience of your experience.

To future clients, LP is basing their review on not getting the pricing that they wanted. They have never used our services and are not basing this one star review on a cleaning. LP, you asked for a quote for a standard 2 bed/1 bath with additional add-ons such as refrigerator, oven, tile and grout, as well as laundry cleaning. Instead of a standard cleaning quote, we quoted you for a deep clean which includes interior/exterior of appliances (if added on separately, it would have cost more than what we quoted you for). Additionally, you offered to pay $1,000/m for 15 deep cleanings which would amount to $66 a clean. You also stated that you would expect the cleaner to clean an apartment of your size in an hr - which would not allow for a job well done. We pride ourselves in being competitive with our prices, providing a thorough clean, and also pay our cleaners a living wage for the hard work that they do. I can assure you there are no companies willing to charge $66 per clean for a deep cleaning of a 2 bed/1 bath 1200 sqft apartment. Knowing that we would not be able to the take the job on and meet your expectations, we offered free advice on who you should contact if you’re looking for a deal. We do wish you the best in your AirBnB business of over 40+ properties and hope that you are hiring quality cleaners, especially during a time like this.