Caliber Collision

Would not recommend.

Started off with poor customer service in the form of rudeness and followed up with just all around shady business.

The rep lied to me and my questions numerous times telling my insurance company and I that they replaced multiple parts that they did not replace, just painting over dents and cracks in the paint thinking I would not be able to tell.

The disrespect was really unbelievable, did he really think I would not be able to notice the same exact stains and scratches on the parts that were supposedly replaced?

Caliber collision's lies drove the price of my deductible up and the poor repair job took so long that I could not afford to have them fix it again. The value was very bad, the customer service was poor, and the disrespect was unreal. Again, I would not recommend this business.

Neighbor hit my car and was paying out of pocket. When I explained this the receptionist paused... and gave me the "uh... Ok..." response. I don't understand why she seemed reluctant to go through with the repair, especially since I was paying in full, up front (before repairs were made). Maybe they get more from Insurance companies than private repairs?

Got my car back, with a couple added fees and truthfully... I was shocked they would let my car roll out with paint that didn't match, and after a bill of almost $2000. They did however say though that they have a lifetime guarantee.

In fairness, I'm waiting a couple months to see if the paint will eventually fade to match. But I will only be going back to hold this multimillion dollar company accountable for their work.

Customer service was ehhh... quality of work was ehhh... the guy who gave me back my car was SUPER cool but I think even he saw the quality of the body work and made sure I knew I could bring my car back.

I even filled out the online survey after pick-up after and let them know I was not satisfied...

crickets...

Again in fairness, I waited 5 days since filling out the survey before making this post and still no contact, nor a "we are sorry you weren't satisfied" bounce back email... nada. No concern on how they could make my visit a better overall experience. They got paid, so I can see how they feel their end is done. (Minus 1 star)

Price for quality of work (Minus 1 Star)

Drop off experience with receptionist (Minis 1 Star)

I guess I expected more from such a big company. My one review won't have any impact I know; I just wanted to give potential clients a heads up if they're thinking of choosing Caliber Collision.

Multiple issues since getting my car back from them (including the replaced part popping back out from being *improperly/loosely* installed) after I already went back to have them fix my blinkers that they weren't even working on, since they were out when I got my car back. Now today, months later, after numerous small issues with my car since then (I didn't think much of it) I go to get an oil change and what do they pull out of my engine? This packet from Caliber. That the mechanics must have left in there. Anyways, the employees were kind at least.

I'm so grateful for Aundrea. She's one of the managers at Caliber Collisions in Miramar, and I can't express how much gratitude I have for her. She went above and beyond with the customer service that I received today. She really did help me out. My car is now back and safe for the road.

I just had my vehicle repaired there, and the result was great. They were quick and the price was reasonable.

We had some work done by this CC on another car a few years ago and I was very impressed with their work. So when my new (used 2004 Tundra) truck needed a paint job due to some blistering, CC was one of 3 estimates I got. I was glad when they came in the lowest, if only by a small amount.

I worked directly with Mike who was knowledgeable, professional and easy to work with. The work was beautiful. New paint matched the old perfectly. Overall, I was very impressed and very happy with the results.

I couldn't be more happy with the repair and customer service Caliber Collision provided. The manager, Belinda, and staff were very friendly and supportive. My truck was struck by a hit and run and Caliber made sure my estimate was done correctly. They ordered my parts and fixed everything in a timely manner. I would highly recommend this Caliber location to friends and family. Thank you!!

Caliber collision did a really good job with my car. I came in to get my quarter glass and back passenger door. I was really happy that my car repairs took a week. My main point of contact was Zach and he was able to answer all my questions and provided updates on a timely manner. I definitely recommend going here if you want your car to be handled by professionals.

Disappointed and unfortunately was a waste of time. Made an appointment for an estimate about 2 weeks ago and stated that I would be filing under State Farm with my claim number.

Today at my appointment I was told they are no longer an approved estimator with State Farm. My option is to leave the car and wait until State Farm can send an estimator or go to an approved auto body location.

The employee informed that they knew of this since at least last week due to other customers. I was not notified (no call, no voice mail). The male employee was very apologetic but I would have preferred not wasting 1.5 hours of my life driving, waiting, and spending time researching another body shop.

Hoping to save someone else the trouble.

Before visiting the shop, read the reviews. I suspect they have some good days and some very bad days there. Luis and the receptionist were super kind. Can't say so much for the manager on duty. Unfortunately, we must have been there on a very bad day. And it wasn't just us, we witnessed her impatience with other customers as well. Won't go back.