404 Movers

Unethical business practices. I canceled a with them more than 24 hours before the scheduled move. I paid a $100 deposit using Zelle. When I asked about getting a refund for the deposit, I was told it would take 2-3 business days to process. Not sure why, as the deposit was paid using Zelle and the company did not ask for any credit or debit card information to issue my refund. They could have simply returned the money to me via Zelle using my phone number. Needless to say, 2-3 business days turned into 4 weeks of back and forth phone calls and text messages inquiring about my refund. It is now 5 weeks later and I still have not received my deposit back. It's safe to say at this point, I don't think the company had any intention of ever refunding my money. Unfortunately there is no consumer protection when you utilize Zelle for payment, it's the equivalent of handing cash to a business. I would definitely not recommend

VERY IMPORTANT WARNING, DO NOT UNDER ANY CIRCUMSTANCES USE 404 MOVERS! We contracted with 404 Movers to provide service to move our entire furnishings from our Cumming, GA home to our new Senoia, GA home.

404 Movers did not provide the service we expected and were promised. Additionally, 404 Movers engaged in a fraudulent business practice of "bait and switch" where a price was quoted and accepted only to be followed by an attempt to solicit additional charges for the service not completed. The first day of expected service was stopped due solely to negligent abandonment and stoppage of services by 404 Movers. The next day 404 MOVERS attempted to solicit additional charges for moving services to complete the service 404 Movers did not complete on the first day as promised.

We were forced to hire another moving company at a cost of $565 to complete the move when 404 Movers did not arrive at the scheduled time on day two at 9 am nor 3 pm to complete the move.
Below I will list the damages to both the furnishings and the home we were moving from. Please note that the home was for sale and numerous pictures are available to show the original condition of the home and furnishings. Also, the home had been thru two inspections which did not find any damage to the home.

* A cherished curio cabinet was severely damage. Two of four legs and all four upper finials were broken completely off. The mirrored glass in the curio was broken.
* A toilet seat in one the bathrooms was completely broken and pieces of it left on the floor and trash can.
* A toilet was used by one of the movers and not completely flushed
* Multiple dents in the walls required sheetrock repair and re-painting.
* Mattresses appear to have been dragged across the wood floor of the truck leading to splinters and dirt on the fabric of the mattress.
* Furniture items and appliances were dragged across wood and tile floors damaging them.
Lastly, the lack of disrespect in the way items were handled that included, dragging them
across carpet, tile, and hardwood floors, and bouncing the dolly when empty down the stairs
or across the floors.

Do not recommend.
The communication was extremely poor. I was rescheduled twice at the last minute. When the movers arrived, they were on time and efficient. They unmounted my TV as well. When moving furniture into the new place my couch, walls, and doorframe were damaged as they tried to force and shove the couch through the doorway multiple times instead of letting me know it wouldn't fit. I have not been able to get a response from the company in over a month regarding my damage claim. Do not expect them to honor the insurance agreement if there are damages to your property.

Scheduled 404 Movers to come out on 7/23 at 1:30 PM. I got confirmation over the phone and via email (see attached screenshots). I called multiple times the morning of the move to ask some questions and was sent to voicemail. When I finally got in touch with someone, they just hung up on me. 1:30 rolls around and no one from 404 movers show up. I have my husband try calling who is finally able to get in touch with someone who said they would follow up with the crew. I then get a text from Brent who tells me that we aren't on the schedule and that they won't be able to send someone out until Tuesday! (5 days later). I had to be out by Sunday and couldn't do that. Brent doesn't call me to explain, doesn't try to work something out, or apologize. He just says that he'll refund my deposit.

I trusted that 404 movers would be there as promised. They really screwed me over on what was supposed to be a very happy day moving into my new home. I've spent the entire day moving as much as I can over with my husband and am now scrambling to find movers to help with the larger pieces of furniture. This has been one of the worst experiences that I've had with a company. I would never recommend 404 Movers.

WARNING! WARNING!
Do not use this company! To make a very long story short, they damaged several items including my bed and tv stand. I filed a claim 5 months ago and the company has been unresponsive. Every time I call, they say the person who handles the claim isn't in and will leave a message. Also, the moving guys weren't professional. They argued amongst themselves and one of the movers took a phone call and was screaming at the top of his lungs, cursing at the person on the other line. I was beyond embarrassed as my new neighbors watched.

The actual movers are great. We moved from one 3rd floor apartment to another with no stairs. The actual movers are why I didn't give this company 1 Star.

They get 1 Star for being misleading upfront and overcharging after the service. When I first called, they told me that given my circumstances we would need 2 movers for 2 hours and this would be $315. A day or two before my move, they called telling me that I should get 3 movers instead of 2 because it would be more cost effective. I thought that they were trying to upsell me, and so I declined the 3rd mover.

Fast forward to moving day. It took the movers 3.5 hours to move all our stuff, including an unspecified break they took when their truck wouldn't start. The total cost was somewhere just under $600. Somehow, when they billed me, they billed an extra $40 without any explanation. And the 3% credit card fee didn't explain it. It took me a WEEK of pestering 404 Movers before they finally refunded me the over charge.

So moral of the story is that they do not live up to their claims. There are plenty of hidden costs: (1) initial underestimation, (2) 3% credit card fee, (3) equipment malfunction, and (4) your time and frustration dealing with them.

If you like broken furniture and no refunds for your items, they are the perfect fit for you.

If you like poor professionalism from management, please by any means use them.

If you are looking for a bang for your buck, go right ahead they will bang and dent all of your furniture at a very low affordable rate.

If you want to go out and repurchase furniture you already have, use them because we all love spending unnecessary money.

I have never put a bad review on Yelp I typically read them for a good laugh, guess the joke is on me.Some of my other furniture was scratched and I didn't file a claim. I just want my broken things refunded to me. Oh, and never listen to the drivers, they have no clue what they are talking about read the contract in it's entirety

7/19/2020- still no refund and no check received. They are trash DO NOT USE THEM. I'm not a a angry person who didn't pay, or expected more than what they have given. This review is legitimate and please do not ever use them.

Last month I scheduled and paid a pre-deposit for labor with 404 Movers for my move on November 29 and they DID NOT SHOW UP, nor did they respond to any calls or texts when I reached out the day of the move and never issued a refund. I had to dispute the charge with my bank and am still dealing with that. So no labor the day of my move and they took my money. I was closing on my house the day after and had to be out and did not have labor to move my things out. Moving is already stressful, can you imagine your movers just not coming when you have a truck and closing scheduled? DO NO USE THIS SERVICE.

2 movers were extremely slow and promised max 3 hour move went to 3hrs 45 mins including a double charge for travel time that was already costing $170. At the end I was told that my packed crates and bins was the cause of extra time and that big items take less time lol. Please just add at least $300+ to whatever they quote you. I agree with other reviews that describe a bait and switch.

Can there be an option to give negative stars? That should be a thing, and 404 Movers is why.

I had some heavy furniture to move from the second story of a house to a ranch. I had two dressers, two bookcases, and a queen-sized mattress, box spring, and bed frame. Piece of cake. I emptied most of the dresser drawers and had everything ready to go when they got there. They seemed nice enough. They didn't have a bag for my mattress even though I thought there would be one, but they said they'd wrap the mattress in plastic and I agreed.

They are ROUGH on your things. I'm glad my pieces were not delicate antiques. They are equally rough on your home. They nicked the wall and the moulding over the front door right in front of the homeowner and said nothing. I meet them at the house as they are *attempting* to back into my driveway, which has a lovely lamp post next to it. After flattening it, they eventually get out and just bend it back up before I can take a picture. They say nothing to me. No apology or anything. They scuffed the hardwood floors, and left everything except the mattress wrapped in plastic, including the box spring. My mother and I had to wrestle the mattress off to get the plastic wrap off the box spring.

To add insult to injury, they left LITERAL GARBAGE on my lawn, including a water bottle, paper towels, and candy bar wrappers.

I called and left a voicemail with the company and emailed them as well. They just contact you like you want a quote for moving.

This company is complete trash. They can get bent.