I was hoping to resolve with the company but they have deleted my husband's comments on Instagram, prevented him from commenting on Facebook and ignored our requests for them to call us. I'm still hoping we can get this resolved as there are serious quality issues. I would also caution to others that their google review page is now gone, along with other review sites (except Thumbtack, but you can't leave a review). I had to create this one to post my review.

We've had multiple issues with the 18.5ft door (5 glass panels) that was installed by Babylon. The first door was installed July of 2022 with a ton of issues. The glass wasn't cut to the right size to fit the frame so they tried to make modifications to the frame since we now had a huge hole in the back of our house. They broke 3 glass panels during the process which had to be remanufactured. The next install happened 4 weeks later in August when they installed the glass. Because of all the modifications to the frame the glass panels didn't fit uniformly into the panels or on the track. There were noticible gaps between the panels, gaps between the glass and frame, which now had multiple discolorations. They also ruined my wood floors with scratches after dropping /moving the frame and not padding the floor. They also switched up the design with no notification to us until the frame showed up (hung from the top track vs installation of doors rolling on small casters/wheels).

After they left the electricity stopped working in a portion of our house and we had an electrician come out twice. We have a report showing the issues caused by Babylon. They did take the cost off the final door installation for the electrician. We did notice cracks above the door at this time but they patched and painted it.

Fast forward, Arturo (owner) agreed to reinstall a second custom door and they did so December 2022. Since then the cracks have gotten more significant (running from the middle along the top of the door to the edge of the frame) and the door stopped opening. We received a structural engineer's report which indicated Babylon did not install the proper support required to hold up the roofline. Essentially they didn't install a support beam and that area of the house is now resting on the door, which is also why the door won't open. The cracks now extend to the outside brick. This has become a safety issue for my family and very costly to repair. We have to remove the door so the proper support can now be installed. We won't know if there damage to the door and it needs to be replaced till after it's removed. We also had additional electrical issues with this last door. I would highly caution anyone thinking of using this company to reconsider.

As an update, they contacted my husband (via instagram) today and told us we need to pay the remaining 2200 to be covered under warranty. We were told we didn't have to pay the 2200 after all the initial issues, including the three out of pocket electrician costs we paid. They also offered to have a crew install a beam next week. I don't think they understand the seriousness of the issue. We are learning the beam was installation 101 and it's not something you just pop into town to fix. They also need permits since it's structural and I don't think intend to get them.

At this point resolution for me is reimbursement for the door. The cost to fix their work is going to cost me that and more. That also isn't accounting for additional cosmetic damage they've done to my floors and outdoor patio space.