Poorly Packed Delivery Order

Ordering for delivery through Door Dash, the flimsy container holding my order of lamb vindaloo was open and much of the contents had spilled into the bag, the bottom of which fell out upon delivery. This was not the fault of the driver but of the store. Based on this experience I would not order from them again. Door Dash only offered a $5 credit though I sent them a picture of the bag and, for safety reasons, felt it prudent to throw it in the garbage.

I have repeatedly used their services and have always had an excellent experience. They arrive at your home or place of business on time and notarize your documents professionally, with skill and smile. Their prices are fair and more than reasonable. I will use their services again any can recommend them without qualification.

I ordered delivery and to start my litany of complaints, the order was poorly packed so that the container of extra marinara sauce had come open, spilling its contents over the other items in the order. No excuse for poor packaging. As to quality, I'd qualify it as mediocre and there are many far better options in the Hollywood area. Needless to say, I won't be reordering from Rafallo's. Ever.

While I have enjoyed their coffee and good service in the past, on this very cold morning the manager refused to allow me inside 10 minutes before the usual 7 AM opening time while he was enjoying a cup of hot coffee just waiting to the last second to open the door, even as he let in fellow employees. So much for neighborhood hospitality in Brentwood.