Dear Robert,
I personally have checked our records and see we were NOT the company who treated you so poorly.
I am sorry to hear you had a troubled experience as you can see from our 5 star rating it is not how we treat our clients. Ever.We hear this question at least once a week. While the answer is very simple, there's so much that goes into the reasoning. We aren't trying to be rude or sound like we are putting you off, but no. Provide a quote over the phone is simply not professional because all aspects of a job cannot be accounted for over the phone and therefore at best it is misleading and leads to misunderstandings.
Here are four reasons why we don't give price quotes over the phone:
A. We want to be thorough
Even if you're able to give perfect dimensions of your space, we might be looking for things which aren't apparent to the untrained eye.
When we have a chance to come into your space and inspect things with our own eyes, you have the greatest chance of getting the best options, warranties, service and price.
Plus, talking a project through onsite with a homeowner when we can see the space helps us to better understand your vision and the overall scope of the proposed work!
B. We want our cost quote to be accurate
Sometimes there are details that might get overlooked by a homeowner because you see them every day, but our professional technicians might think otherwise. We service over a thousand clients a year.
And vice versa: What might look like a "very large" crack to you, could really just be a minor one to us. It's all in the details.
C. We want to give you a fair estimate
We don't want to overcharge you, and to be fair to all parties but if we can't actually see the space, it's very difficult for us to be precise and to take all aspects in to account.
We need to take measurements, know how the wall was treated previously and evaluate all the relevant aspects . If we're unable to do those things, we're more likely to overestimate time, manpower and materials which means increased cost for you. And that's just not fair to anyone.
D. Each space is unique
Just like snowflakes and people, every home is unique. There's not a single one that is exactly the same because they weren't lived in by the same people, and they certainly haven't been treated in the same exact way. Sheen, previous coatings, work performed by others, age and condition of the home and of course, design all make your space unique, and unique deserves attention.
We really do care about your space and we want you to be pleased with your finished product. If we're unable to be thorough, accurate and fair, it's unlikely your space will feel special, unique or provide you with the desired outcome.
An interested, trained professional and an on-site estimate, allows you to talk face-to-face and know they're not only listening, but that they also understand and can give you suggestions and recommendations with an accurate price for your desired finished product. It is entirely possible that as a result of seeing and discussing all the relevant facts of a job that the scope of work might become something different than originally anticipated and therefore affecting the price.
3. Whoever provided the quote to the client gave a price range subject to the scope of work to be performed.
4. Important to note is that most appliances are required to be on a DEDICATED circuit.
your appliances may not be wired properly. Dedicated circuits are required by the National Electrical Code for major electrical appliances such as refrigerators, stoves, washers, dryers, space heaters, and more. They ensure enough power is available so that appliances can operate safely, without overloading the system.
A dedicated circuit is set aside with a specific purpose, with its own circuit breaker in your electrical box. A dedicated circuit is intended for use with a single appliance only. No other appliances will be plugged into or utilize the energy from this circuit, making it "dedicated" to that single appliance. Dedicated circuits ensure major appliances that draw a lot of electrical current are able to access the energy they need without overloading your system, blowing a fuse or tripping a circuit breaker. Certain medium to heavy duty appliances may require a dedicated circuit.
I hope this helps you understand our policy but again, we do not service your area nor can I find any evidence that anyone in our company even spoke to you or your wife.
Warm regards,
Tricia