Dear Mr. Padron,

We regret to hear about your unfortunate experience. We understand your frustration and appreciate you bringing this matter to our attention. Your concerns are very important to us and we would like to address them with you personally. There is always an investigation into every matter we see published. Once our investigation is complete, a member of our Management Team would reach out to you to follow up with you and determine what we need to do to make things right and provide you with a better experience. Unfortunately, based on the name you provided with your review, it is impossible to locate or verify any of your information.

Please reach out to our Management Team at customerservice@offlfeaseonly so we can help you.

We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Miami team. We rely heavily on your valuable feedback for quality control.

Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Since 2004 that vision has seen phenomenal growth with over 350,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling prices.

We hope to be hearing from you soon and addressing your concerns while assisting you in any way possible.

Respectfully,

Your Customer Care Team Member – Sharon