Update: I appreciate the owner reaching out to me to try to resolve things. He suggested I have my tenant reschedule the service, which I did, but that only resulted in frustrated texts from my tenant after they switched times on him twice and calls from the tech who was given the entry code but for some reason did not have it. I understand this happening once or twice, but missed appointments and confusing communications has been a constant pattern in my relationship with Goettl and should not be the experience of someone who's paying for a monthly membership. If you're someone who is retired or doesn't have to schedule any work meetings and thus can be completely flexible with your schedule, maybe this isn't a big deal. But as someone who works multiple jobs and rescheduled multiple meetings to accomodate a service tech's availability (and thus missed out on income I would have made from those meetings), this doesn't work for me. I am now cancelling my membership.

We hired Tubs and Tops to retile part of the shower after some plumbing work. They told us the grout would dry white, but it did not, and the grout wasn't sealed, so we're having to hire someone else to fix it.

I hired Austin Liberty Chimney to do a fireplace inspection. That went smoothly, and they recommended some additional work, which we scheduled for the following week. The scheduled day/time came but nobody showed up. I called and they said they'd forgotten to call over the weekend telling me the part hadn't come in yet. I'd taken time off work to schedule around that appointment, so the oversight was extremely inconvenient. I asked about rescheduling and they said they'd call me back, which they never did. I tried calling for weeks and couldn't even leave a voicemail because the mailbox was full.

Finally, I gave up and scheduled another company to do that work, but they can't get us in until after Christmas, which means we're unable to use our fireplace for Thanksgiving or Christmas. Also, now it seems that the money we paid for the inspection may be wasted because the new company will likely charge me to do their own inspection.

I really wish Victor would return my calls and get this work scheduled before Christmas, but I cannot waste any more of my own time calling with no answer. Very disappointing.

Rudy was prompt and professional! We hired him to fix our garage door and would use him again in the future.