Indianapolis, IN
Reviews Emphasize Accessibility and Customer Service
Review reactions
Helpful
9.7k
Thanks
147
Love this
6.5k
Oh no
35
Stats
Review updates
62
First reviews
320
Followers
204
Compliments
Location
Indianapolis, IN
Yelping since
July 2014
The Eagle Branch Library is part of the Indianapolis Public Library system. I had the opportunity to return to the branch recently as part of a nostalgia tour. I grew up on this side of town and Eagle was our "go to" branch in its previous location.
In terms of history, Eagle is relatively young having only originated in 1960 as a storefront branch at 30th and Lafayette Road. In 1970, a free-standing building was built on Lowry Road (right about 34th and Georgetown). This building had right around 12,000-square feet. On June 1, 2019, Eagle moved into its current space - a 20,000-square foot building at 3905 Moller Road (actually MUCH closer to where I grew up at 43rd and Moller).
This area is very residential, though businesses are close by. It's sort of on the edge of International Marketplace and I believe it's just inside Pike Township.
Amenities include:
Internet Access
Public computers with Microsoft Office
Early learning computer stations
Free Wi-Fi
Meeting Space
Meeting rooms available for public reservation
Study Rooms
Study rooms available for public reservation
Accessible Workstation
Learn more about what the workstation includes
Bike Rack
Self-Services
Checkout
Color printer
Color copy machine
Document scanner
Mobile printing services
Outgoing Fax
Exam Proctoring
Drive-up and walk-up book return
In terms of nostalgia, I have to admit I miss the Lowry Road location. However, there's no denying this one's a definite step up in terms of quality and comfort. Accessibility is strong here with good parking and restrooms and aisle width (for the most part, a couple exceptions). As one other reviewer noted, there are EV charging stations here (paid).
I like the staff here. This is a very diverse area - ethnically and economically. I credit my embrace of diversity to having grown up in this area and having gone to Pike (which is even more diverse now than it was when I was there).
I wouldn't say this is my favorite branch, however, it's a warm and friendly location with good staff, great selection, familiar amenities, and a neighborhood with a lot nearby. It's a quiet little gem of a branch and when I'm feeling nostalgic I stop by and visit here, the apartment where I grew up, and some other old stomping grounds including my high school!
Despite the fact that I live relatively close to the College Avenue Branch Library, I seldom get this way unless I happen to be on the Monon Trail that exists a block or two away. I've done a few of my Tenderness Tour events on the trail and this library has been a place where I can stop for a break, rest, use a restroom, and actually be safe (Yes, 42nd and College is for the most part fine. It's also across the street from a police substation.
The College Avenue branch was initially established in 1924 as the Broadway branch and operated out of a frame home on East 42nd Street until 1958. At that time, a 6,500-square foot facility opened on Broadway. In 2000, the current 16,000-square foot branch was opened and renamed the College Avenue branch.
As is nearly always true for IPL branches, accessibility is solid here with accessible parking, automatic doors, a solidly accessible restroom (despite the age of the building), and generally good aisles.
Amenities include free wifi, public computers with Microsoft Office, early learning computer stations, meeting spaces, an accessible workstation, self-service check-out, color printer, color copy machine, a document scanner, mobile printing, a bike rack, outgoing fax, exam proctoring, a walk-up and drive-up book return, and a seed library (March-October only).
They are closed Sundays (I'll admit I always find this weird). I always like the staff here. They've never flinched when I wheel in from the Monon - I'm always tired and a bit dirty, however, I still feel very welcome here.
As I noted, there's a police station across the street and a fire station across from that. I very briefly had an office across the street and always enjoyed this area, though there's not much else in the way of amenities for this neighborhood until you get up to 46th Street or if you go south to 38th.
This library is almost what I'd call your typical IPL branch. It's a bit older, however, it's still comfortable and clean and serves this residential area well. Because this is a residential area, children are here a lot and they host lots of children's activities. While this isn't my "go-to" branch, it's a branch I always enjoy when I get to visit.
I was fortunate to be able to catch the soft opening of Second Treasures, a thrift store opening up on a part-time schedule as part of Second Presbyterian Church's missions program.
Second Treasures will be open about 10 hours a week with a particularly focus on supporting the needs of its Washington Township neighbors. It's patterned after the church's popular Bazaar and Clothing Sale and will support the work of the church's Women's Ministry. A good majority of the items are donated by church members and will be staffed by volunteers from the church.
It's located at the North end of Second's Mission Suite (outside the Northside Food Pantry).
The thrift store is opening to the public on Tuesday, April 23rd, and will be open on Tuesdays (12-3pm), Wednesdays (3:30-6:30pm), and Saturdays (9:30am-12:30pm).
I was pleased with the items available and the prices at which they were marked. Clothing, of course, is quite popular here and there are items for men, women, children, etc. While you won't mistake this non-profit, church-based thrift store for one of the behemoths in terms of selection, this is a really cool idea for a great cause.
Today's soft opening/open house was a great chance to get a feel for everything to be offered and how it all will work.
Cash and credit cards are accepted. In terms of accessibility, there's plenty of accessible parking and doorways are pretty decent. This is on the first floor and accessibility should not be an issue.
5-stars might be a tad generous given the simplicity of the project, however, I'm always a fan of true non-profit, mission-based efforts and I'm anxious to see this one grow and truly support the Washington Township area.
For over 20 years, the Glendale Branch Library existed in what had been Glendale Mall and eventually became Glendale Town Center.
It was a novelty really. They were the nation's first library branch to actually be opened inside a shopping mall.
Let's be honest. It got old. Glendale Town Center changed dramatically and the library branch existed in an older part of the building that wasn't particularly kept up well. It was on the second floor - and while there was an elevator, it just kind of lost that comfortable feeling you want a library to have. It was spacious. It had some great features, but what had once offered obvious foot track was now a bit out of the way.
A couple years ago, Indy Library announced that this branch would be leaving this shopping center and moving into a free-standing building being built on the site of the former John Strange Elementary on East 62nd. It's a solidly residential area only a few blocks from Glendale, yet it feels like a world of difference.
I went by briefly on opening day, however, it was overly packed and I'm not a crowd person. So, I returned today with the crowd having died down a bit to check it out for myself.
Oh my. It's definitely become an upper-tier branch. The building is newly built, of course, and it's a behemoth at 24,800-square feet. It doesn't look that big on the outside, but once you go in you're just kind of in awe of the fact that you can actually go to parts of the library and feel disconnected from others. There's a quiet reading room that's actually quiet. There's a comfort room for those with sensitivity issues. There's a nice-sized meeting room you can reserve. There's a hearing loop in the community room, study rooms, an actual outdoor reading porch area, and a beautifully done children's area that even sparked my imagination with some light play equipment and a couple of murals that were dazzling. Kids have room to wander without stumbling over each other - yet, it's an open concept and also feels very safe.
There's both a walk-up and drive-up book return (I did love the drive-up book return at the Town Center). There's all the usual perks - internet access, public computers with Microsoft Office, early learning computer stations, self-service checkout, color printer, color copy machine, a document scanner, mobile printing, outgoing fax, exam proctoring, a bike rack, assistive technology, a seed library, and there's some obvious significant effort to be disability friendly (this branch is VERY close to a day service for folks with intellectual/developmental disabilities and is obviously welcoming to those with disabilities - I did find a couple of the aisles a tad narrow for wheelchair users, however, most are wonderful and they have power doors).
There's accessible parking, of course, along with parking for families with small children.
This branch is designed for LEED Gold Certification and emphasizes sustainability. The building has solar panels on the roof and generates enough energy to cover 71% of the branch's energy costs.
Glendale Branch also now has the second-largest collection of physical materials in the Indianapolis public library system (Central Library is first, of course). Glendale carries titles in Spanish, French, Korean, and even Braille!
I was honestly so comfortable here - I think the librarians were enjoying how much I was enjoying the branch. They do also have vending machines by the restrooms.
This branch is beautiful, open, comfortable, nicely resourced, and it seemed like even the librarians had a better spirit (I love the Glendale branch librarians - it is my home branch, however, this has to be a more pleasant work atmosphere).
There's so much to love here. This far surpasses what I was hoping for and I look forward to visiting often.
In 2000, the Glendale Branch Library became the nation's first library branch to actually be opened inside a shopping mall.
Can you believe it? It actually seems like such a "Mr. Obvious" choice that I'm stunned no one had thought of it before.
At the time, Glendale Mall was in a transitional period that has continued and will likely continue over the next few years. The Glendale Branch has already served notice that it will be relocating in 2022 into a free-standing building, thus the shopping mall experiment will "officially" end, in property owned by the library. I don't believe the exact location has been announced. However, given they plan to retain the Glendale name I'm guessing it will still be fairly close by.
That said, Glendale Mall has become Glendale Town Center. Macy's, the sole remaining true "department store" recently closed up shop and the "town center" is left with the vacant Macy's location, an extended strip center along with a backside that offers two floors of businesses, the Landmark Glendale (easily one of the worst theaters in town), a parking lot with multiple restaurants, Target and, of course, this weird little building that houses Glendale Branch Library. It's a weird little building that used to house a private school, but at this point seems primarily limited to an ongoing Weight Watchers. The Timmy Foundation, before it became Timmy Global Health, also had offices in this building. There's also a Staples that continues to face the parking lot.
Glendale Branch Library used to be one of the shining stars of the local library network. While I'd be hesitant to call it a 5-star library, it was a solid 4-star experience with tremendous space, solid amenities, and at one point even offering its own little coffeeshop area that has now been replaced by a couple vending machines.
As has been noted, the parking is a little weird but workable. It's essentially the old shopping mall parking lot. A book drop is located in the corner (clearly marked) - there are different drops for books and media (also clearly marked). There's accessible parking, though I'd say it's somewhat suspect given there's both a decent slant to the parking lot and a sewer grade right at the front that needs to be watched since a wheelchair wheel can easily get caught in it (mine has). They do have appropriate curb cuts here and the double-entry (glass) has push-button, automatic doors. As you enter, the Weight Watchers is straight ahead - to the left you'll see some elevators. Take the roomy elevators to the 2nd floor and follow the hallway to the library. It's a weird design and certainly not for those with difficulty walking any distances.
The library itself continues to be one of the larger branches. They've made use of the former shopping mall concrete beams by using those areas as sections for new books. Meeting rooms are available and clearly designated. Librarians are situated throughout the building. They offer a variety of amenities here - public computers with Microsoft Office, free wifi, early learning computer stations, study rooms, color printer, color copier, a document scanner, mobile printing, fax, a bike rack, a seed library, and assistive technology for those with disabilities.
Glendale offers a variety of events - especially for kids. I will note that their hours tend to be a bit weird, so I'd check hours to make sure they're open.
The staff here is always friendly. I recently renewed my library card after years of inactivity and it has been kind of a joy getting to know the system again. As one might expect, there are many more online options now and lots more media available for check-out. They do operate largely by self-check out, though a librarian is always at the counter. They also have a lower counter for those in wheelchairs or simply those who would benefit from one.
With this particular spot on the way out, it's understandable that there's disrepair. In some ways, the 3-star review is simply recognition that this particular location is no longer cared for as if it's going to be around because it's not going to be around. The carpet in the hallway is stained, there's lots of little chips and dings around the branch, and certain activities and features are obviously "worn."
I look forward to seeing what's in store for Glendale over the next couple years. I still use this library as it's closest to my home. The book aisles are a bit narrow for wheelchairs, but it's actually far more wheelchair friendly than Lawrence branch. With all its room, it also seems to have way more computers available. This is still a good option, but I look forward to the expected upgrade in 2022 that is supposed to have an enlarged computer lab, more study room options, and an activity area.
For more info, I'd check out the library's website. They do a tremendous job of keeping things up to date!
Ugh.
I hate this. I really do.
As someone who has dealt with health issues my entire life, I've had a myriad of healthcare experiences. Having been born with spina bifida, I've had 50+ inpatient surgeries and probably over 100 total. Last year, I dealt with cancer and acquired some wound care issues while inpatient. As my time with wound care winds down, my physical therapist has been encouraging me to develop stronger supports including getting back into seeing a rehab doctor.
While I pay more to go to IU (insurance), I decided to give it a try and agreed to schedule an appointment with Dr. Pratt. As a survivor of sexual assault, I tend to schedule with female clinicians whenever possible. I also tend to avoid the "team" or "group" oriented approach whenever possible.
My PT referred me to Dr. Pratt. She works out of the Neuroscience Center across from Methodist Hospital. When her office called, I was scheduled with the amputee clinic (I believe they offer two different clinics - an amputee and a general physical medicine). I was concerned as we had specifically discussed that I did not need the amputee clinic - I am an amputee, however, I've been one for 30+ years with one additional amputation about five years ago. I've had all those conversations and am not interested in having them again. I am, however, interested in having medical support as a 50+ year old with spina bifida.
I was getting really skittish about the appointment and spoke to my physical therapist. She had me speak with one of the PTs who works with Dr. Pratt and the office was contacted and the appointment was changed directly to her. I was still somewhat hesitant, but I've trusted this therapist and decided to go for it.
So, today, two days from the appointment, I get a call from the office reversing their decision to see me in her office and again demanding I go to the amputee clinic. I explained my concerns (not talking about the trauma piece), however, it seems no one in this office actually talks with one another. No luck.
I don't know. This feels like a huge case of two issues:
1) Process before people. It's clear they value what they typically do over what the patient actually needs.
2) Disability bias - Because I'm an amputee, regardless of my actual needs, I need to go through this extra step to be seen in a "team" setting that I don't need and an extra expense that is unnecessary.
I'd heard good things about Dr. Pratt, however, you're really only as good as your processes and as the people on your team. In this case, after multiple times dealing with this team I'm left hugely disappointed by the lack of compassionate and person-centered care.
I do hate this. I really do. But, one star it is. If something changes, I'll happily update my review.