Susan’s 2-star review:
As it says when you click on 2 stars, "Meh, I've experienced better", that about sums up the meal and the whole dining experience here.
This was not on our must-try restaurant list for Boston. However, we got into Boston incredibly late due to our flight being delayed 3 times. Yes, 3 times. We were all set to board on time when we were told that the FAA delayed the flight by an hour. An hour came and went, then we were told it would be delayed yet another hour. Finally, we boarded, taxied out to the runway for take off, when the pilot said we had to go back to the gate because the plane was low on some type of fluid. An hour after that, we finally took off and had the fastest flight ever to Boston.
We landed to pouring rain, at this point, past 10 p.m. After getting to the hotel and being really hungry, the restaurant in the hotel was open until 1 a.m. So...it was either get a bite there or eat nothing. We checked into our room, then went to the restaurant. But I digress.
This was a Friday night and the restaurant was filled with rowdy people celebrating the Bruins win. We were seated and given menus, then watched as servers kept passing our table. My husband asked one if this was her section, she said "no". Finally, my husband found the manager who came to our table, apologized and took our order. A few minutes after taking our order, a server showed up. She said that they were short-staffed that night. That was the only time we saw her. The manager ended up bringing our drinks and food. The kitchen was extremely slow.
We both ordered their turkey sandwich which, in addition to the turkey, consisted of watercress, roasted tomato, baby Swiss cheese and basil mayo. It was edible but very lackluster. My husband had a beer while I got a mixed drink. I can't remember what it was but it was strong.
When the manager brought the check and we paid, my husband told him he should keep the tip because he was the one who waited on us. The manager said that he was going to give it to the server. I know that restaurants tend to not allow managers to accept tips. But still...
Normally, if we were seated in a restaurant and no server showed up in a reasonable amount of time, we would just go elsewhere. However, given the horrible weather and the late hour, we were a captive audience (of sorts). This restaurant also serves a weekend breakfast buffet which is expensive. And, no, we didn't try it.
So...I would say give this restaurant a pass. If you stay at the Boston Long Wharf Marriott, this is the restaurant that does room service. My advice would be to nix the idea of room service here unless you, for some reason, have no other choice.