Ross Dress for Less

This store is perfectly acceptable on weekday afternoons (contrary to what other customers are saying about the weekends). I've successfully come to this location for candles and pottery.

Cute medium sized pottery for all my houseplants which you'd pay 2-3x more for elsewhere.

Glenda was selective in her customer service. She was extra chipper with the couple making purchases ahead of me. However, she was curt when it was my turn to make a small return. My only conclusion is that a) the return was an inconvenience on her productivity stats, b) she was racially biased, or c) Ross is now a co-opt & she has partial ownership & takes returns personally. Either way, this is the first & worst customer service I've ever encountered at this location.

Came on a Sunday afternoon after going to another Ross, lol. I found some cute booties, Addias, and Puma sneakers. I was kinda surprised at the Addias since they were only marked to $44.99 but they were cute so I bought them. The selection was okay. I found a few other clothing items to purchase. Shout out to Loss Prevention who offered to help me when I was struggling to take the hangers off the clothes. I was carrying all my items in my arms, haha. He also helped me with the door since I was having trouble pushing it. Store could be more organized, but how it was, was expected.

I'm a black woman who shops at Ross regularly. While on my last shopping trip I asked to use the restroom and was told it was out of service. I watched other non black patrons be allowed to use the restroom. Racism is alive and well!

Wanted to stop in to buy a few things but was told I was not welcome to shop there with a drink in hand. I've never had this problem at Marshall's, Target, or literally any other of their competitors, which all offer a MUCH better shopping experience anyway, so I see no reason to come back here again, drink in hand or no. It's hard enough for retail in this economy -- good luck trying to survive while also layering on idiotic policies as well.

I don't want to blame the whole store but.. Ima call them out on their sh*t, at least the employee that rang me up.

After purchasing all my clothes/ shoes and taking like 3 steps towards the door, i heard one of my clothes tags fall to the ground right...

So I look down and there's hella tags on the ground. I wanted to find it and stood there searching for a moment and the cashier whole rang me up said "don't worry about your tag you can return it" I kept looking briefly after because I didn't trust that answer. Maybe I'd get store credit but what if I needed my money back period. Anyways..

So now I GET HOME and I have NO tags on ANY of the stuff I bought. Damn like for real ?? SNAKE probably doesn't want people returning things. Luckily I feel everything will fit okay but what in the in the actual hell?!? Like no tags on ANYTHING.. all the items including my shoes.

Be aware when shopping here people. This was super unfortunate.. and like something I wouldn't think to even THINK of. I'm glad I caught it putting two and two together when I saw there were tons of peoples tags on the ground in the check out area. SMDH.

Love Ross but they're on some sketch sh*t at this location.

Located in a nice little plaza, compared to nearby Rosses and I would say that this one is fairly clean. Not a huge selection of product but it can keep you in there for awhile. Parking is always convenient as there's a parking lot out front. Cleanliness is a 4/5 for Ross.

Pretty much you can find some steals here which is awesome!

*Minus one star: Either the place is understaffed, or all the employees are sitting in the break room at the same time. Came here on a Saturday evening with three other people. All four of us scattered to different areas of the store to find an employee to help us look for an item and it took nearly 15 minutes.
*Minus one star: Unwillingness to help. When an employee was located, it was an instant "I don't know," followed by our request to check inventory in the back or for incoming shipments. Her answer was for us to come back and look because she just "don't know."
*Minus one star: The aisles are in disarray and items are not put back properly. In one aisle, the rugs were strewn all over the floor instead of in the aisles, but I guess rugs belong on the floor?
*Minus one star: Mislabeled departments. The maternity section is just a maternity section on paper. They had none of the maternity items that we asked about and the clothes in that section are for maybe if you're in the first half of the first trimester (in other words, hardly growing or showing yet). It should be labeled just "section." Maybe they have the maternity sign up just for show? Also the jewelry section is not labeled-- but they claim to have one. I'll believe it when I see it.

Get it together, folks, this is a very poor and sloppy excuse for retail.

A pathetic excuse for a store. It is disorganized, messy, hard to find things, understaffed, and appears to have disinterested management, if any management at all. Either they do not use or train staff to put things back in their proper places or the staff is just plain lazy with no work ethic. Several sections in the store were in disarray. When I asked a staff member if they carry a certain item she said she didn't know and could not look it up because she said they get random things in. What an inefficient way of doing business. What few employees there were, were not helpful at all and didn't appear to be very bright or intelligent. We only came to this store because my daughter was told it might carry a certain item that was hard to find elsewhere. Well guess what, it was impossible to find it here and no one was helpful. So no thanks, we have no desire to shop here.

Horrible experience at El Cerrito Plaza location. I was overcharged. It is hard to believe at Ross stores. I purchased a luggage for $84.99. and the tags were attached to the zipper and I couldn't check the inside. After I got home I checked the inside and there was a tag for the price of $69.99. The next day went back to the store and told the manager about it. She said, I should have brought the luggage to get the difference. So the next day unpacked the luggage and I took it there in a rainy day. A different manager showed up, named " Norma". She barely could speak English and with broken English told me the $69.99 tag wasn't belonged to my bag. So she didn't honor the previous manager statement and acted that I came up with the inside tag. Humiliating situation, and dealing with such unprofessional person, repeating the same sentence over and over again. Waste of time and money. Ross should pay more attention to their store's customers services and management.
I left the store with sadness and angry that I had to make 3 trips and dealt with the employees that they didn't know anything about customer service. At first, she should have gone to school to learn English. That's so frustrating to deal with someone who doesn't know what she is talking about and so called "manager."