Residence Inn

DO NOT LEAVE YOUR VALUABLES IN YOUR ROOM!
Had a personal item taken. Brought it up to staff and it "never showed up" for them to return it. No accommodations or remedy was ever offered by the staff, just a meek "sorry" ‍

Breakfast was delicious.
Basketballs needed more air.
Sheets not changed, beds only made. Would recommend an eye cover to sleep with as the eye on the side I slept on kept getting irritated causing pain when I blinked.
Soaps in bathroom never got filled.
Kitchen sink disposal not working causing back flow into sink.
Heated pool was not actually heated.
You'll need to google how to bypass thermostat as it's motion sensors do nothing to help regulate temperature during the night (when you're sleeping and no movement is occurring).

I come to Concord every two weeks for work. This is my go to. The rooms are very clean. The beds are comfy and the staff is amazing. Will be more than happy to book for future stays!

This is not my first time staying at a residence inn and it won't be my last. This hotel is well run with an amazing staff. They are there for your every need without question. They serve food in the lobby for the evenings in the middle of the week for business folks and it is absolutely wonderful. They have a great outdoor area to sit and you can bring your bottle of wine and sit outside and enjoy your stay. The pool is absolutely meticulously clean and great to Swim in with a wonderful gym too. Love the location with many restaurants to chose from within minutes. Great stay..great staff!

Everything was excellent except for minor details in the room cleanliness. Overall room was kept well, only minor scratches and scuffs likely from pets/water damage on cabinets. Only disappointment was little details of the room were missed-splatters all over the walls/cabinets, coffee machine should be replaced, microwave had fingerprints (are they really wiping down thoroughly for COVID?)

Room size was great, great features such as tv on a turntable, good furniture, full fridge, little to go size dish soap was provided, to go breakfast was pretty good. Pool area was great and clean, front desk staff was excellent through entire stay, all staff pleasant. Seems like they have a few extended stay guests they were not a bother just noticeable.

Quite pricey, wish the little details were taken care of, hotels seem dirty enough but sometimes necessary during travel.

The lobby is comfortable and well appointed with a nice little market to buy snacks and wine. We used our reward points for a free night getaway and our suite rewards for an upgrade which landed us in a nice 2 bedroom suite. We had to wait awhile in the lobby for someone to check us in, there was no one behind the desk, but the staff was friendly and the check in was smooth after an initial delay.

The room was nice but it smelled a little like puppies and the chairs looked like they were used as a scratching post. There were all the amenities needed to eat a quick meal and there was a bag of complimentary microwave popcorn for late night movie watching.

The pool was very cold and there was no hot tub to make up for it so the adults did not stay in very long because we are wimps. Everything was very clean, that is a major plus.

The biggest negative is that we were hoping for a late check out which is guaranteed for reward members at a certain level. Unfortunately the could not honor this which left us to wander around town looking for things to do. That was kind of a bummer. We enjoyed our brief stay overall.

Convenient, clean, friendly staff, and the price is right. The breakfast was solid and a welcome surprise. My suite was on the highway side of the building and a bit noisy. Other than that a good experience.

Great hotel!! Clean and updated. Rooms are nice- no oven, but fridge, dishwasher and microwave. Utensils, cups and plates. Toaster and coffee machine. TV in the bedroom and living area. It was great for me because I have a 5yo so she slept on the pullout couch and I didn't have to share my queen bed!
The pool area is nice and clean but there's no hot tub. And the pool is not heated.
Another very minor complaint I have is that when I arrived nobody was at the front desk. It was 4pm or so. There was a sign saying someone would be back shortly but it was a good 5-6 min before someone returned and he gave no apology for me waiting or even acknowledged it. Just asked if I was checking in which kind of bothered me. Other than that, he was nice and helpful.
I would definitely stay again though. Overall, good experience!

I travel for work and see a lot of hotels. This one is really a cut above the usual. In addition to the usual things like a really clean and well maintained facility and well lit parking lot, my room offered a full kitchen with utensils and dishes included and plenty of plugs for my electronics.

They made nice design decisions too like a swiveling tv which could face the couch, work island, and bed.

The room's ac was also good and the bathroom was separated by a slight hall with the sink and closet between the bed and shower.

It was nice for a longer stay because after a while living on fast food and restaurants becomes gross so being able to cook for myself and having that option was nice.

There is also a Applebees near bye which delivers to the hotel and because you have a fridge it is easy enough to store left overs for the next workday.

All the usual amenities like complimentary wifi and a gym are available as well.

If I ever am in this part of the country again this hotel is easily the clear choice for me.

We stayed here for one night during bike week.

The hotel is very nice on the outside. Lit up at night and parking was available upon our late evening arrival. The office desk manager was extremely welcoming and had a funny sense of humor. The noise atmosphere was little to no noise from inside our room and walking through the halls. The hotel itself seemed to be well maintained. We did not have an opportunity to swim in the pool, however, it looked clean. The outdoor seating area had a nice fire pit where you can relax and enjoy a cocktail. I would recommend this place to anyone who wants to use last minute Marriott points, needs a place to crash for the night, or anyone with food restrictions because of the kitchenettes included in each room.

Overall Experience Breakdown...

Pros:

(Regarding our Room) We stayed in a king suite. The kitchenette in our room was well maintained. I am on a strict diet and it's nice to be able to prep my own food. I liked the fact that there was a TV in the bedroom and also in the living area. The Paul Mitchell toiletries stole my heart - lotion, leave-in, shampoo/conditioner.

(Regarding Main Hotel)
Cleanliness. As mentioned earlier, the hotel is well-maintained. The free breakfast is good. Sausages, eggs, toast, waffles, burritos -- many options to choose from. The fire pit looked nice. We didn't sit at it but I'm assuming it's a great spot to socialize and relax.

Cons:

(Regarding our Room) Looks can be deceiving. The bed looked like it would be comfortable, however, as soon as you plop onto it -- fluff turns into a very hard rock-like surface. The pillows also become flat shortly after resting your head upon it. The blanket was extremely thin. I do not believe they offer down alternative blankets or down blankets. Most hotels I've stayed at use down comforters (which I love). (The bed situation is a major factor as to why I brought my rating from 4 stars to 3). The wifi was rough. We tried watching Hulu on the smart TV and I couldn't browse the internet on my phone and stream Hulu to the TV at the same time without causing it to lag. I think they limit the bandwidth per room. The decor in the room was a 'yes and no'. Contemporary styled couches and ottomans. Then you turn to the window and cringe at the 70's styled cornice on the window. Hideous.... But, consider this... When have you actually gone to a hotel and loved the curtains?

(Regarding Main Hotel)
We searched throughout the hotel for an ice machine. Save. Your. Time. There is none. Your fridge has one, but it takes a while to make so go downstairs and ask the front desk person for some.

Great place to stay with our pupper. The front desk representative played along with my stupid joke to try to have one of our dog's toys check himself into a room. The room was clean and comfy. The breakfast was very good. No real complaints.