Charles Tyrwhitt

Anyone would think I'm being paid commissions for these reviews - but I can't speak highly enough of the staff here. The organisation, availability and consideration of these guys (and girls) really made it an experience instead of a transaction.

Thank you, all!

C

Looked like a good selection, but no one even said hello when I came in. I just left since no one bothered to ask what I was interested in trying on. Disappointing, as I was shopping for a suit.

Has definitely fallen off. No clerks really available to help you anymore, it's every man for himself. A shame.

I own about a dozen Tyrwhitt shirts and went into the store predisposed to purchase a few more. The stored is either understaffed or the staff are under trained. Very hard to get help. When I did catch someone's attention they left me on my own to rummage through the shirt cubicles of my size that, curiously, seemed to have varied styles within them. Frustrated, I left without making a purchase and discovered an alternate brand just down the street.

This review is for the online channel. After receiving a few of the "3 shirts for $99" promo offer I finally decided to give CT a try.

They have an extensive selection of shirts, patterns with collar choices & an easy to navigate website.

In addition to the shirts what really impressed me was the service. Calls were answered promptly and the agents were knowledgeable and helpful.

I made a mistake on size for one of my shirts. No problem as they just made their return/exchange process much easier (& it was).

The Classic fit is close to what I'm used to here in the states and I would say ran slightly smaller which was fine with me as at times the shirts from other retailers can be baggy which CT's weren't (without having to go to slim fit).

I've found my new go-to for dress and casual shirts and look forward to visiting a store on my next UK trip!

I should have read the reviews before entering into a transaction with this company. Dozens of allegations of very bad business practices. Personally, I was sucked into the promotion of 3 Sport Shirts for $89.00 seen on Facebook multiple times. The package arrived posted from London, England and contained two of the ordered three shirts. I ordered the size I have ordered for years and it simply didn't fit. "Easy Return & Exchange" policy NOT. I wanted to exchange both shirts for the next size up and the response was no longer in stock. OK give me a refund as my gut started telling me to get out of this transaction. My two shirts were totaling $89.61 as the third shirt was back ordered and not yet charged. Gee I thought, it was 3 for $89. Discovered they charged me $19.21 for "Shipping & Handling" which if clearly stated I would not have completed the transaction. Wrote back to them AGAIN and they credited me for the two shirt but refused to return the shipping and handling. Net loss basically $20.00 and lesson learned. Take a look at the reviews and stay away. What ever happen to good and honorable business practices?

Excellent customer service! It's really hard for my husband to find dress shirts. He has broad shoulders but a skinny waist line so when he tucks his shirt in it looks baggy. With COVID stores are all closed but we live in the US anyways so we wouldn't be able to travel there. So online was a great option for us. We had to place 3 different orders before we got the right fit since this was our first time ordering these dress shirts. Customer service helped us find the right ones for us. They were very patient with us and provided free shipping and free return labels every time which we were very grateful for! The quality feels great nice and thick. They have 4 different fit styles: classic fit, slim fit, extra slim fit and super slim fit. They have collar size, sleeve length, cuff type: button cuff or french cuff) and for extra money you can add a left pocket to any shirt and a monogram!
We are very happy with this purchase and will be buying more if needed. The only thing my husband wishes is that they have more solid colors her can wear to work.

Terrible online customer service. They state your order is complete and never send. They first cancelled order and said they charged me wrong so didn't process. They added $100 dollars. Then they cancelled order again that the item was out of stock.

For my husband, this was a nice change of pace from the Land's End and L.L. Bean catalogs (Hubby has little time or interest in visiting a storefront.).

Something for US men to note: UK gentlemen have a few different norms, such as no-pocket standard; but that is easily remedied with another $8 charge to have one added. We also noticed, although we were careful to order twill (thicker) shirts, that the fabric from CT seems a bit thinner than what my husband is accustomed to; in fact, I wonder if that is one reason US men prefer chest pockets? Get my drift?

Regardless of the thinner fabric, we are very pleased with the shirts that we've received thus far. CT was quick to ship out what was in stock. And hubby enjoyed the ordering process because he got to chat with a Brit who kept saying cute things like, "Brilliant!", which made him smile. Customer service, seriously, seems to be top notch.

Best shirt store in all of London in my opinion. Never buy anywhere else, period. The make a wide range of cuts and colors, in case you are not white only, as me. I'd advise the cutback collar, definitely a bit shaper than the classic, in my opinion.
I'd also recommend buying the non-iron, unlike the other guys the shirts are close to non-iron and stay crisp the whole day.
They ship tax free to the US, quite a boon for us Americans. Buy 9 and get the 10th free.