Chaotic, crowded office. Intake nurse seemed annoyed at the fact that I had a number of prescription medications to be entered into my chart at my first and only visit. Receptionist insisted I did not have a copayment as part of my insurance plan. I do, and I did, and I insisted on paying it at the time.

I made an appointment to see Dr. Scherl but was seen by someone else in the practice. My visit to the office was on 1/31/20 to remove a wart on my finger. The wart is still here.

I did not receive a first bill for my balance due until the middle of June. It is marked past due 90-120 days. I tried to pay the bill online with their payment processing service - which I have used successfully for paying other providers - but there was no record of the bill. I'm mailing a check which hopefully will eventually get to their post office box in Michigan and posted to my account before it goes into collection.

The negative reviews, of which this is one, are too similar to be coincidence.

I could have gone to some random place by my office in the city and I wouldn't have had to take off half the morning.

Impossible to get anyone on phone. Way overbooked. Overcrowded parking lot. Like being herded into a cattle car.

Update - ok its a year later and sitting here over an hour. My appointment was 2:50 and it's almost 4:00. They're still using the same excuses - doctor called to an emergency, etc.

Place is always dirty. At any given time they're out of half the items on the menu. But they sure have plenty of four dollar deserts and bottles of soda.

Staff is mostly high school kids who would rather be somewhere else.

Even by fast food standards this place is depressing.

They spend more money on advertising and fundraising than they do on customer service. After our latest in a series of bills that were not submitted to insurance, or submitted incorrectly, we have had enough. Not that valley or Hackensack are much better in this regard.

If you want the best care and reasonably well-run billing, go to Columbia or similar.