I hardly ever write reviews, but had to here as thIs small clinic is the go-to for your pre-travel vaccination and health needs. Super knowledgeable, very thorough and patient explanations of the vaccinations and options for preventing getting sick while traveling.

Terrible experience. They cancelled the 9:45 pm Friday night bus from South Station to Hyannis, and didn't update the website or tell whoever manages signs at South Station, where both the overhead and gate 18 signs stated that the departure was occurring as scheduled. A herd of us waited patiently, and after an hour someone in line discovered that company had posted the cancellation on twitter, but not at the bus website, which we all used to plan our travel. Argh. At 11:30 pm, a few of us finally gave up and split an uber to the Cape.

Don't waste your time. I started my review at 3 stars and reduced it to 1 after I waited, and waited, and waited, and waited.

My first post: Only three stars is my balance point of great sandwiches versus a crappy ordering process. Order online for a pickup at noon doesn't work so well when upon arrival, the guy enters your order from one device into the another, which triggers the sandwich to enter the queue to be made. 12:27 pm now and I am still waiting.

Update: Reducing stars to 2 because it's now 35 minutes after my online order was supposed to be available for pickup and my sandwich still isn't ready.

Update: now only 1 star because it's more than 47 minutes after my pickup should have been ready. I'm not the only one here with this issue. One couple waited for over an hour.

The poor guy at the front is manually entering online orders from three different devices into Ike's computer. Isn't this area tech central??? There is a better way. The poor guy can't even help anyone because his head is buried in the computer screens while he MANUALLY types in online orders from the 3 different devices (an eat24 device, an iPad, and some other mobile device) into Ike's system. 64 minutes past pickup time and no sandwich. I guess the upside is that it gave me plenty of time to add commentary to this review?

Meanwhile there are sandwiches piling up in the kitchen, and no one is bringing them out to the customers.

Totally useless. We called, and called, and called on behalf of our aunt who is disabled and they never even returned the phone calls. We talked once with someone who answered their general phone number who said we need to talk to Brandon Young. He has not returned our calls. We have now sent multiple emails and made multiple phone calls and no response. I don't understand how it's possible that this organization has a department that specializes in assistive technology that doesn't respond to multiple requests for assistance. I had heard that this org has a good reputation, which seems utterly impossible given the experience we have had.