Sir that fine with me. We have been a functional company for the last 7 years. We work hard on good customer service. So if you had a problem with our company it because of the way you presented your self to make the drivers and dispatch treat you the way they did. From review the calls because there all recorded. This dispatcher informed you that a driver can be to you in 25 to 30 minutes. You call back in 15 minutes asking where is your driver. Dispatcher in for you your driver should have call you are at least been there all ready. And that they will contact you driver and find out what was going on. 3 minutes later while the dispatcher was on the phone with the driver you. You called again and this is when you were being ignored and considered a disgruntle customer this was all in 28 minutes of you original call.
All calls are recorded for the safety of the customer and employees and for training use. This told at the beginning of every call.