My experience was absolutely amazing. I am a first time client, but I'll be a returning one. There was so many contributors that made this a pleasurable experience.

1. Excellent turnaround time- I scheduled and booked an appointment, within the same week.
2. Timely- the ladies were ready at the scheduled start time. Additionally; I have extremely thick 4c textured hair; I was done within 2 1/2 hours.
3. Professionalism- there were two operators on my hair, the entire time.
4. Covid Friendly- everyone, customers included, in the salon took the proper precautions
5. Affordable- I paid $180 for bra length Senegalese Twists, and they provided the hair
6. Quality- the twists were clean, neat parts and I've had nothing but compliments
7. Overall Atmosphere- the salon was the perfect arena for positive discussions and a sense of comradery

I have nothing negative you say; I'm booking my next appointment

I visited the Plano whiskey cake, for brunch. I was prepared to be highly pleased, bc of all the hype. I was glad I did an Open Table reservation. It was pouring turn rain, & still a lengthy line. I had a great experience; so I was excited when they opened the one in Las Colinas.

The excitement was short lived. I decided to do Happy Hour; unfortunately, a lot of people had the same idea. The good thing was; I was seated rather quickly. Our server was the bubbliest, most personable server. She was highly knowledgeable and very honest. I was pleased that she checked on the table, just enough to make sure everything was satisfactory, but not too much to be annoying.

She was the highlight, bc the food was mehh. We selected deviled eggs, for a starter. Hard to mess up a deviled egg, and they didn't. It was the best dish. The other two were disappointing. We ordered the short rib hash and the red fish. The flavor profile was bland and small portion sizes. If you are going to charge the price of higher seafood establishments; then you can't lack in amount AND taste. A little sodium chloride goes a long way. The food was a one and 1/2 stars but the service was a 5.

I'll go back, but for brunch only.

Nothing bothers me more than empty promises. I shared my Fish City Experience simply to provide feedback. There might have been some service gaps they weren't aware of. However, the company reached out and stated they would be issuing a gift card, in an attempt to correct the multiple subpar service. I didn't expect them to offer anything, accept appreciation for my time and desire to close the gaps.
Even with that; integrity is huge. If you say you're going to do something, then you do it. I even emailed the manager, notifying them the gift card was never received. I did not get any type of response. That displays a lack of integrity, devaluing the customer experience, and no accountability for their actions. I am highly disappointed and remorseful that I ever endorsed their establishment.

Writing this review pains me, but not nearly as much as the dining experience. Saltgrass is a family favorite, and I was not up for the task of cooking. My fiancé and I went, after work. There was no wait, not too surprising for a Wednesday.

I could tell our server, Joshua, was just starting his shift. The white buttoned up shirt, was especially crisp. He was personable, throughout the evening. We both ordered 2 top shelf long islands, they were perfection.

I ordered a smothered, prime rib, kale salad, and herb rice. My fiancé had ribeye, loaded baked potato, and a Caesar salad. I asked for medium rare, easy on caramelized onions, and he wanted medium. When our food came out; my meat was not smothered & my fiancé's meat was well done. His plate was taken, as was mine. Manager Chris apologized and said the order would be remade. It took another 10 minutes for the new plates. My prime rib was smothered, but there was no easy on the onions. Unfortunately, his order was now medium rare, bordering on rare. We then met Manager Shane, who explained there were new grills. I was hoping third time would be a charm, but to no avail. He was now presented with beef jerky.

Having worked in the service industry; I'm good to grant a small margin for error, but this was ridiculous. Three steaks, at a steakhouse, and not one made correctly. Meanwhile, I am conflicted, because I can't enjoy my meal when his is not correct, I am southern. We were there over 2 hours, but we were treated to a singular dessert item. Naturally, they comped his meal, after I explained I wasn't going to pay for it. I understand there are issues surrounding the liquor items, but two meals were ruined, time was wasted, but a dessert was offered.

I am disappointed that a Landry's company would behave in such a manner.