If I could give them negative stars I would. Nothing wrong with the Dr Visit but they win the award for THE MOST INCOMPETENT BILLING Department possible.

We came in for a visit and the Dr's office submitted the claim directly to Aetna (BAU to this point). We then received a call to come in and get the results. We were told we needed to pay in order to pick up the results (red flag). I told them I had sent a payment via check, they said they hadn't received this so I paid via credit card and told them I would void the check.

A few weeks later I get an invoice for 50 dollars for a bounced check. I called a few times, but the manager wasn't in. I was told I would be called back. I received a voicemail on my phone, called back but manager was out again. Time and time again I called (at least 10 calls) had to repeat the entire timeline and would get assured the manager would call back. They never tried calling me back. Finally, I received a call for a man indicating he was the manager and would waive the fee. I said thank you and carried on with my life.

A few weeks later I receive a bill for the bounced check. I call and explain and I'm told they have no record of my previous discussions and I needed to pay a fee for the bounced check.
I'm going to stop here since I'm sick of even thinking about them. I paid the 50 dollars and I'm never coming back.

Sometimes I think they hire people like this so they can skim extra money from these visits. SHAME ON YOU