I gave a decent amount of stars because this is the place I always go to. It's spacious, all their machines are always working & aside from the detergent machine always being out of order they're otherwise a good place. I do have one issue I encountered this weekend. I did a drop off and had them wash my clothes. When I picked my clothes up one of my bags had wet detergent all over it...now that's unacceptable. They had my cat's bed outside of plastic and this detergent got all over my cats bed as if she doesn't deserve a dry, clean bed smh and I had to re-wash the bed! By the way did I tell you it was still wet and had detergent all over it?

The second pic is after re-washing after here washed and I didn't even add soap! There was so much soap in that wash. Now I've done 1 drop off before so maybe this was just a one off. The staff needs to make sure any surface they're placing our clean clothes we paid to get clean, is dry and clean before putting out bags on it.

The lady upfront was kind, my issue isn't with her, she might not even been the person they placed the bag (she's older and I doubt she did) but I should've gotten some money back or something. I didn't ask her because I figured you know what, I'll re-wash it smh spend more money I shouldn't have to spend and time I didn't have...that's why I got these washed.

So please make sure your employees are mindful of my situation when they are washing and placing people laundry they pay for to be cleaned. Thanks

I came in there in the 5 o'clock hour today, I was very polite came in and asked this lady with a top knot bun and some color in her hair, some African-American lady, for some black uptowns. She quips with a joke "for kids?" I don't know where she saw invisible children with me. I guess she was trying to be funny because her coworker was laughing as if something was funny about what she said to me. So she acts like she's going to the back to check for my size, I look up and she's working the register. So you have me waiting over there, she's ringing somebody up. I could've had another person helping me if she had other things to do and I promise you that she finish ringing up this person she didn't even come and say "oh we don't have any uptowns in your size" or "oh I didn't see any back there" she's just standing out front having a conversation with somebody. I don't appreciate it and I turned around and walked out and the nice gentleman in the front, I don't know what race or ethnicity he was, was trying to help me but at that point I was irritated and I'll take my money somewhere else. I would've bought two pairs of sneakers, probably totaling $250-$300...but she lost the sale being unprofessional.

If I could give a negative score I would! I ordered with these people via another food delivery service...I ordered at 6:47pm. They NEVER came!!!! it was 9:08pm and I was like wtf and contacted that delivery service and demanded a refund. I've ordered from them before, never had a problem. You restaurants will NOT survive COVID so long as you treat your customers this way. I tip very good and spend a lot of money but I will NEVER order from these people AGAIN in LIFE. You will never get a dime of my damn money again. Rude, unprofessional and uncooth. Good luck with your business. If you continue to treat customers this way, you're gonna need all the luck you can get

The owner/server was so polite and brought out food out to us. Excellent food! First time I ever had Japanese