Being a business owner for a couple of decades already I'm accustomed to dealing with clients of all sorts. I wouldn't say there are bad ones, it's just a matter of approaching them. In this case I was a client requesting replacement of a few old window units in my house. I don't think I'm a bad client but I have bad experience with home remodeling projects so I was curious about this one and a little edgy... just in case.

From the beginning I was dealing with Ed, the owner of EDMAR Contractors, very pleasant and knowledgeable person. If you ever had some masonry work done on your property you might know him as well, he's been in construction business since the 80's.

Anyways, he came over and checked all the windows that need to be replaced, pointed out a couple major issues with bricks underneath my bay window, and recommended a few window manufacturers. One of them was a company I did some research on before so I decided to pick their product. I got his quote a couple of days later and despite the fact it was slightly higher than an estimate from another contractor, I signed the contract.

I took about two weeks to get my windows and installation itself was on a difficult side because of those brick issues that needed to be corrected. I was actually glad that he was able to do everything at once and I didn't have to look for a mason. When the manufacturer's truck delivered the windows one them was cracked but they're local so it was replaced next morning.

The crew was very helpful and careful with the flowers my wife was so afraid of losing during the installation. After 2 days of work the windows were all in, bricks repaired, and my dogs happy to enjoy their backyard sanctuary. I just hope that all my clients are as pleased with me as I am with Ed.