Terry Massey Plumbing

Customer had called our office and asked for cost of repairs for kitchen faucet drip and tub/shower dripping I had quoted her $ 200.00 each for service. She was wanting Terry to come bid and she would reschedule. I informed customer that a bid is $ 150.00, We consider bidding minor service work is miss spending customers money for minor service repairs. I had discussed this with customer.
We are hired to service plumbing not for price shoppers looking for the lowest price, we are not the lowest price, We try to be the fairest for both sides.
We have a history of taken in account personal needs of situations the customers need.
We are talking about a 1970 model manufactured home excising workmanship original or slightly updated maybe 90's
Our goal is to meet our customers expectation or exceed for all customers.

Customer was quoted $ 400.00 to bid work, Customer thought quote was in their price range, thought to be a fair price, customer had 2 projects and thought they would have Terry check out another one while there servicing their 2 projects.
So leaky hose bib was the third, Drippy kitchen faucet, dipping tub/shower. customer was concerned about cost, Terry had compassion for customer, he would do the repairs for $ 300.00 which should of been $ 600.00

1: Hose bib was inside manufacture home in an access hole that was hard for customer to access to turn off and on. We relocated it to outside of manufacture home and secured it to the structure for easy access Customer was thrilled at that.

2: Kitchen faucet, original to 1970 home, replaced cups, washers and springs and corrected reverse handle direction on handles which was and existing problem.

3: Tub/shower replace cups, washers and springs, handle Hot and cold where reversed, repaired that. (I think this confused customer maybe didn't understand how hot & cold operation on this type of fixture.)

When customer called back later complaining of water temperature too hot in tub/shower & kitchen faucet. I tried to explain how to adjust, customer insisted to have us return. I tried to schedule in the next two days, but Customer was leaving on vacation and would not be available. I told customer we would have to work customer in on our schedule by a cancelation on schedule or Terry finishing a job early and I would short notice call customer.

We did go back at our expense replaced tub/shower cartridge a $ 75.00 valve, Customer asked could we glue on hot & cold buttons on the handles for kitchen faucet, which I used silicone sealer on them.
We thought everything was fine until we saw customers Yelp review.

I resent customer said I'm a shoddy plumber. I have 30 yrs experience, I am careful to not judge peoples character or living situation in hopes they treat me the same.

No good deed goes unpunished.

Jamie for Terry Massey



I am sorry if any one has to get to the bottom of this review to read a reply to this customer. Which we had tried to do work she requested, but you can not please everyone and people need to move on. I am happy someone was able to help her. As to mandates it is a mandate not a law, and Terry works with how comfortable each customer is when they are concerned about covid 19, he is wearing a mask, he carries a mask with him when coming to customers doors. Some customers let me know how they feel before they have service and I note it on his schedule. People are all over the map with this pandemic and this customer who seems to not be able to move on and wants to smear Terry did not wear a mask either while he was in her home, so I don't know what she is trying to accomplish here in reposting and continuing to post here and keep this conversation going. Move on!

Jamie Massey

Hi Kate,

I'm sorry that we've caused you to become unhappy with our services. Terry noted that the first time we went out to fix your leaking shower, that you have a handheld shower head. With those, it's common for the shower head to drip up to an hour after use because the water gets stuck in the hose. He made sure to explain that the second time around, when he came back to assess the dripping. After inspection the second time, he knew it wasn't an issue with the valve, but rather with the excess water being stored in the shower head.

The charges for the two jobs come from the work that he actually did whilst there. The first time he came by, the $200 charge came from him removing and replacing the cut washers in the shower and spring flushing out the valve to ensure that the leak wasn't coming from there. The second time he came out, the charge came from him replacing the shower cartridge. He charged you as just a base service charge of $150. Had he not replaced the cartridge, he wouldn't have charged you for his second time coming out. Overall, the $350 came not from being unable to fix a dripping shower head, but from the other work he did to the shower whilst informing you where the drip is coming from.

I'm sorry that we've made you unhappy with our services throughout this whole endeavor. We respect and understand your decision to use a different plumber for future job inquiries, but hope that if you decide to use our services again, we're able to provide you with a much better experience than what this has brought you.