Zaxby's Chicken Fingers & Buffalo Wings

Scenario- Sunday at 5:40pm. Drive thru is wrapped around building so I decide to run in to grab quick Zalad to go. HUGE MISTAKE. As I walk in both trashcans are overflowing with flies hanging out, ranch dressing and trash all over floor.

As I'm standing in line to order I notice very annoyed customers having to go up to counter to ask for simple items like napkins and ketchup (since this is before dinner rush this tells me the staff didn't bother to re stock these items after lunch rush or they wouldn't be COMPLETELY out at 5:45pm.

I order after the ONE CASHIER takes my order. I then proceed to wait on my food for 18 min. Orders are coming out wrong in front of me and they eventually run out of fries. Saying it will be another 4.5 min before next batch is done. My kid did not get fries with her kids meals bc I was DONE WAITING.

I thought after the re model service might be a little better but apparently I was DEAD WRONG. We will NOT BE BACK. Which is disappointing since there are only so many decent places to eat in this town. What a JOKE.

We enjoy Zaxby's and the variety of chicken they have. This particular restaurant is always clean and the parking lot is well maintained. It is awkward to get to or leave when driving north, but there are two separate traffic lights available nearby.

We order mostly thru their app and then pick up inside the restaurant (they do not do drive thru pickup). The workers here are always polite and helpful.

One of their best deals are their "Zalads." Always very fresh with good produce and generous chicken. One salad is equivalent to a very large meal for one or a more appropriately, 2 very nice size lunches. They do have the best meal salads out of any fast food or traditional sit-down restaurant. Cannot beat the price.

Now, ordering through the app, you get coupons or deals not available in the store. For a while, they had a weekend-only Bogo-free wings deal in the app. We took advantage of that. The wings were very good and the price was awesome.

My husband has tried their "Chicken Philly" (he loved it) and I've tried their spicy chicken sandwich (good). Nothing beats their chicken tenders though. Some of the best around and I prefer them over the sandwiches.

Our special treat when we come here are the fried white cheddar bites. When they are hot, they are incredibly decadent. (Even good when cooled!)

We ordered curbside and checked in. 10 minutes later, we still had not received our food we had pre-ordered. When I finally went in, the staff was standing at the counter talking: when I asked for my ordered it was absolutely stone cold. When I talked to the manager she blamed me for not calling in when no one came out. We will not return.

January 1st 2024. Came through the drive thru seen two or three signs for chicken parm fries when I tried to order them I was told they're no longer available and the person had an attitude. I understand if something becomes unavailable and you just haven't had time to take the signs down. Overall they could've been nice about it. Disappointed

LOVE THIS PLACE! It's a little hard to get to with the way the roads are, but doable! LOVE, Wings and Things! People are nicev as well! Last time the guy told me that the my Fave Wing Sauce was unavalible, but that's corperate so! Zax sauce (dipping sauce is GREAT too)

This place blows... ultra fast food style fried stuff no real Chicken on the bone even only fried sandwiches wings etc. soggy fries, mini serving full price.. and you pay for sauce ... it blows skip it , do your gut a favor and your wallet

Very disappointed in the service didn't get my order right. Short on the order when a customer orders 20 wings and 20 fingers and pays that's what they expect not 11 wings and 12 fingers

Amazing service! Not from here, but we were served quickly! And joe is the main reason why I'm writing this review! He was doing drive threw and handing out the food! He has the biggest sweetest smile I have ever seen. It truly made my day he looked happy and proud to be at work! Thank you joe!

Have completely rebuilt since the fire destroyed the building.

Sometime last year, this store was hit with a sever fire but was committed to the Statesville area enough to completely tear down what was left and built anew.

the new Zaxby's has been open now for about a month now and the interior is of the latest corporate design and everything is still clean and fresh.

That said, I was never a fan of Zaxby's but decided to see if the new location was any better. Glad to say that it is but not by enough to get excited about. Never did care for the sauce on the chicken so stayed with a Black and Blue Salad today that was pretty good. You get a choice of having your chicken blackened or buffalo style and since I'm watching my weight, I chose the blackened. Nutritional data is prominently displayed for those of us counting calories.

Service on the other hand is still very slow but let's hope that improves with additional training. Problem appears to be back on the line and not with the counter staff because they are turning it out as soon as it pushed out by the line staff in the back.

Will wait a bit and give it another try to see if the service improves.

We couldn't figure out if this place was a sit in restaurant or take out place. It turns out it was both. This place looked as though it was remodeled with dark wood at least it smelled new. For a chicken place it was really nice. We ordered their grilled chicken salad to go. For $8.00 it was a decent looking salad. They offered a lot of fried and grilled chicken sauced or not sauced options plus their standard fixings. There was really nothing that interested me because it was really late but their spicy fried mushrooms and fried white cheddar bites alone is very enticing I definitely would come back here for lunch.

Completely unacceptable that you still can't eat in the dining area when every other restaurant and fast food place in the area has dine in open.