Chase Bank

This is definitely the most professional bank in Oakdale. The customer service is stellar! They definitely have all your banking needs covered.

This particular Chase has been a good experience. I have done wire transfers, opened up new accounts, and made them my main banking choice.

It is conveniently located in the middle of town. The parking is shared with another bank, a few stores, and a Starbucks.

If I could give negative stars I would.
I took my 90 year old father to help access his account and the branch has been closed for 2 1/2 months due to Covid. The options that were given were...
1. Make an appointment online. This is very difficult to do if you're a 90 year old couple with no internet access.
2. Call the 800 number that continues to loop through the same message.
3. Drive 30 minutes to the Modesto branch. How is a 90 year old supposed to do this without a license?

So the branch employee we finally did see via closed door at the Oakdale branch suggested that we remove our money and go to another bank.
This was very disheartening and makes me think twice about banking with Chase.

I unfortunately had to go ahead and close my account there just because it was too far from where I'm living, but other than that I've had great experiences at this location. Granted I've only done basic banking with them, but everyone I've had to ask for help or assistance has always been willing to help. When I closed my account I was treated fairly, which I wasn't expecting as most banks try to coerce you into staying with them or are just flat out rude when you have an issue. I simply explained to them about the distance being the only reason and received nothing but respect back.

In my years banking with Chase, I also was happy that they had quickly caught and shut off my debit card when someone had scammed my card numbers through a phishing device at a gas pump a few years ago. I ended up not losing any money and once I understood why my card wasn't working I was actually glad about it! Draw back is that you can no longer just go into a Chase Bank location to get a new debit card, it has to be sent in the mail which takes about a week. I get it, but still a little frustrating. And Chase notifying me of this issue was very slow; I only found out because I called them about my card not working. They did send something in the mail explaining what had happened but I received it long afterwards.

I have been a Chase Bank customer for years, and I just bought a new home and moved to oakdale and figured in a small town I would be better off dealing my business locally; surprise, surprise: this is the branch with the worst customer service I have ever had to deal with, not only as far as chase but with any other bank.
It almost seems like I'm asking for a favor when I come into this branch to withdraw my own money, I just feel like I'm not welcome here!
I know I have choices, and it seems like baking with chase for all my business is worth nothing at this branch.
I have never said this but I feel this employees here are the worst I have ever seen in banking business.

Sabrina, was nice and helpful. Excellent service and no wait time. Yes,I do recommend everyone to come here.

I never had a bank refused to take cash for me as long as I've been doing banking this location does not take cash and less you are the account holder or you're on the account I was livid! never get account at Chase ! Absolutely ridiculous you can't put cash in someone's account!

I have been a member of this bank for the past three years and the staff has been very professional. When ever I go to the front desk or to see one of their desk staff, they have always been helpful. Being a veteran, they were very helpful in ensuring that bi knew about and took advantage of Chase's benefits they offered those who served.

Just went to transfer money to another account cause they charge if we do It online so we get there at 5:50pm and they are closed but It says they are closed at 6pm. Employees must of been in hurry for the weekend.

Terrible new policy!! How can I NOT deposit cash to my brother who banks with you guys??? You want me to send CASH via postal service in an envelope? How about you give me the money for the stamp, the time I wasted at your bank and the time I'm gonna spend at the post office!! This is ludicrous, unacceptable and inconvenient. As a customer service place, the inconvenience should be something you try to mitigate. I'm done...my brother better change banks or else no dinero. Done!!