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“I don't know the pharmacist's name or the young man who was helping him.” in 2 reviews
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- Elise R.Scottsdale, AZ838Mar 27, 2024
The pharmacy Stayed open a few minutes after hours to give me my Covid med . I was impressed . They were professional and very accommodating.
Helpful 0Thanks 0Love this 0Oh no 0 - 1755161323Dec 12, 2022
Very grateful for Stirling, at the pharmacy. He helped me sort out an issue with my prescription.
He was friendly, professional, and very customer service oriented. He saved me the hassle of having to contact my insurance.
Overall, a great experience.
Thanks!Helpful 3Thanks 0Love this 4Oh no 0 - Zan ?.Scottsdale, AZ01Jan 28, 2024
Bad experience! Will never go to Walgreens again!
I needed a 9 Volt battery for a garage clicker. Walgreens had one (their own brand with 2 9-Volt batteries) that clearly stated $5.09 / Save $11. It was a close-out - last chance sale and the actual price was ~$16.
I waited 5 minutes on line before a young man came and opened up another register. He scans it and it comes up as $11 and change. I told him what the sticker said and his co-worker working the next register suggested it may need a phone number. The sticker did not say anything about being a member to get the discount.
The clerk at the register had no customer service skills whatsoever. He did not go to check the tag which was only a few steps from the register. I politely told him I was not paying that much. He insisted it probably needed a phone number and did very little investigating before moving on to the next customer.
Afterwards, I went to look at the tag to make sure I was correct in what I saw and told the clerk and I was. I then told the clerk at the register while he was with another customer that I felt there may be an error somewhere. He could care less. His eyes were empty. There was nothing there. He did not offer to correct or investigate the matter.
I went to Fry's down the road and was able to get an Energizer battery way cheaper!
Walgreens is way overpriced. I will never understand people that fill up shopping carts of items and go to the check out. They can get all that same merchadise at half the price. A 9-Volt Energizer battery sells on Amazon for $4.30 with free prime shipping.Helpful 0Thanks 0Love this 0Oh no 0 - Leah M.Phoenix, AZ245237Jan 1, 2024
Rude staff, completely inappropriate. Condescending and demeaning. Scolded me like a child and I could literally hear every staff member talking s$&@ about me in the different aisles. Just so incredibly appalled by what I experienced while I was there. I've never had a good interaction with any of the staff here from the pharmacy to the cashiers. I'm calling corporate to complain about them right now
Helpful 0Thanks 0Love this 0Oh no 0 - Jess D.Houston, TX062Apr 3, 2023
Switching Walgreens simply because the girls in this pharmacy are SO RUDE. Zero customer service. They don't say hi they don't bye. They literally just stare at you. If you don't like your job, go find a new one!
Helpful 2Thanks 0Love this 0Oh no 0 - James W.Phoenix, AZ061Jul 13, 2023
In the times we are in we all need a bit more patience. I go out of my way to use this specific Walgreens pharmacy. I do so because they work their tails off and are friendly despite staffing challenges and changes in regulations and protocol. As an example, due to a shortage in a medicine recently prescribed to me, the pharmacy indicated it was on backlog without an idea of when it would be available. The pharmacy tech, Stirling, who was extremely busy at the time, committed to calling multiple locations in the area and promised to call me when he found it. Sure enough, he called me less than an hour later to say he found the medication within 20 miles of my home. I was able to pick up the prescription shortly there after! Thank you Stirling and the entire staff for your continued compassion and professionalism!
Helpful 0Thanks 0Love this 0Oh no 0 - Mary N.Phoenix, AZ101435Oct 27, 2022
Absolutely the worst pharmacy ever. The staff is beyond rude, act like they hate their jobs, and never fill a prescription on time. Don't mess with a mom who struggles every month to get her daughters reflux medication filled on time. They NEVER order it even after I call to fill. I called today after asking them IN PERSON 3 days ago to have this ready in a few days because we're getting low and called today and it's not ready. I've been having the same medication filled every month for 6 months. Not once have they ever had it for me on time without me calling and battling with them to get it. After the pharmacy tech Julie yelled at me while my 9 month old child is screaming in the background I have had enough. I am switching locations and will NEVER go back here.
Helpful 1Thanks 0Love this 0Oh no 0 - Amanda N.Phoenix, AZ0143Dec 19, 2022
The reviews say the pharmacy sucks, but their photo department is on par with the pharmacy as far as I'm concerned. Terrible customer service find somewhere else to go!
Helpful 1Thanks 0Love this 0Oh no 0 - David I.Phoenix, AZ06Jun 9, 2023
Attempted to change pharmacies as this one is closer to my house. Bad idea. I first called to see when I could pick up my prescription. A robot told me it would be ready in two days. I expected a call or something. Nope. So I called. They said to come in. I wait 20 minutes while every customer is making faces at each other amazed at how poor the service is. I finally get to the front of the line and they say they need more info from an insurance card that I haven't been sent yet. So I go home and find said info online. Call them back and they say they don't work with my insurance despite all documentation online explicitly listing them. So now I wait another 3 hours while another pharmacy across town calls them to get it transferred. Pharmacist with a man bun had horrible customer service and seemed like he was hating his job as he pissed off everyone who he served. Avoid this place if you can. They would rather you die than do their jobs and take your money.
Helpful 0Thanks 0Love this 0Oh no 0 - Eden N.Phoenix, AZ4177Oct 19, 2022
Terrible customer service at the pharmacy. Never using a Walgreens pharmacy again. They have been "under staffed" for the past year or so and never fill prescriptions on time
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