Ulta Beauty

I like Ulta in general but I am not a fan of the Ulta location in Cross County at all! This store is always such a mess. The displays always appear extremely sloppy and disorganized and there is always an extremely long line at this location. I happened to come once on Christmas Eve during the day and they had ONE cashier working. The line was practically out the door. I felt bad for the cashier as she was obviously trying to do her best but that was just extremely poor management. I have gone back on other occasions since that time and they had the same issues with the long lines. This store clearly does not have the appropriate staffing or management necessary.

What a great time I had in this store, and I was there for only 10 minutes, maybe less than that.

I walked in and asked someone about the ordinary section, a girl who was working the floor told me where to go but then took me there herself, very helpful.

While I was looking at the acids and serums I was some sort of confused and apparently my face said it all... two males, who seemed to be beauty specialist, approached me and asked if I needed anything and I immediately started shooting questions. They provided suggestions and instructions on how to use what I got.

I loved the ambiance and atmosphere at this store, everyone was so helpful and seemed happy to be working here. They made my visit above and beyond!!
1000000% recommended!!!

It's 8 days after Christmas and the store is a complete mess, looked like it got hit by a hurricane very disappointed , in complete disarray

I had my first appointment with Susanne who is an Elite stylist and she was the best. I went to fix my my blonde hair and it was great!! And when I went for a root touch up total blonde she recommended I go ash and it was even better. She is very knowledgeable and on time. The products she used were great. She is my new colorist!!!

I came here to get gifts for my sister and the line was so long. It's not that the line was long but it was why the line was long. They only had 2 cashiers working the register. There were at least 10 other employees doing absolutely nothing on their phone that could have been working the other registers. Why not have them work the registers????? Terrible experience.

This Ulta is awful!!!!! They closed the bay plaza so I'm forced to come here if I actually need to come to the store. I bought foundation recently but lost the box so I called the store before wasting my time and gas coming over here. They said they would exchange the product for credit as long as I had the receipt and it wasn't used to a certain extent. I go, shop for whatever I'm going to exchange it for and check out. The manager tells me they won't exchange the product cause they don't carry it in the store. Now that's information that should of been given on the phone before and what does it matter? Are they going to resell a used foundation? She then says she can take it and give me a credit slip it. If she can do that then there's no reason when she couldn't do my exchange in the first place. Now I still have to waste more of my valuable time and gas money to go to an even further location. Every time I come here there's a problem. The store is always filthy. The makeup removal stations are never stocked and are too filthy. The store is unorganized, they are always out of the products in any brown tones and everything popular. It's just always ransacked. This location needs a facelift. Better yet just close it. If you're reading just shop at Sephora and you won't have these issues.

I am beyond thrill on how my hair and makeup came out. For both I made appointments a prior month. My event was my brothers wedding so I wanted a nice glam look, but more to settle side. For the hair salon I just wanted a blowout/style Noemi did an outstanding job. I showed her a few pics of what I wanted and she delivered 100% very professional, friendly and kind. She made sure to keep me on schedule for my makeup. I then moved for my makeup which was with M.A.C. cosmetics and Froilan was amazing. I showed him a picture of my dress and we worked together on my look. He listen and delivered 100%, very professional, friendly, honest and kind. Both make up and hair style last all day and night (11am and party ended 12am, this was with all the dancing and eating). I did purchased the a few products for quick touch up. 100% recommend Noemi for hair and Froilan for makeup.

yesterday I walked into the store in need of a blow dryer, I also looked at the blowout brush. Hallah was my salesperson and she truly guided me in what was the right product for me. I took her advice and tried my new air brush today and it was everything and more from what I expected. Hallah is truly a rockstar.

Horrible experience. Harper, one of the cashier has a HORRIBLE attitude. I accidentally knocked down one of the displays with my large shopping bags and was going to the next available cashier to leave my bags down to pick it up and overheads her say "oh they just gunna act like she didn't knock it down" I answered saying I'm doing it right now. One of the other cashiers asked if I needed help but as I'm already doing it. After I proceeded to check out all of the other cashiers including Harper were talking badly about another employee of theirs. Super unprofessional, they should all be retrained or get better management because that's completely unacceptable won't turn to that location again.
ZERO STARS.

Christina and Sylvia were beyond helpful today! Sylvia was amazing, she was very adamant on helping me find my color and found me a great blush and contour to go with as well. She took her time and helped explain thoroughly the differences in product. Christina was very helpful in walking me to products that I could not find such as the Ordinary. Everyone was very pleasant and helpful!!

First time here getting my roots done and Janice Nunez is all I can say. Book her. You won't be disappointed!