Triad Eye Institute

I am preparing for cataract surgery at another facility (Kansas City) and needed to obtain records from a Lasik surgery in Joplin eight years ago at a facility that is no longer open. The doctor was associated with Triad but had since retired and I was pretty sure tracking down the records would be a wild goose chase. I left my information with Tiffany and didn't really expect a call back. To my surprise, she proactively tracked the records down in Muskogee, coordinated the release form, and got the records mailed to me. Communication was fast, professional, and proactive.

While I didn't get any service from Triad, the fact that they went to this effort for a non-customer was a welcome surprise. A+ for service. Thank you.

This is our 3rd time seeing Dr. Mary Ahluwalia (the glaucoma specialist) and she is rude, unprofessional, always being short with our appointments. my mother doesn't speak good english so i called in from out of town to help translate for her. while we were conversing and asking questions about the treatment, Dr. A raised her voice and gave us attitude. when i confronted her to be more professional, she said it was bc she was trying to be louder since i said "excuse me" earlier. i know the differences between a loud voice vs. an attitude voice. even though i was not there physically, both my parents also agreed that it was rude due to her body language and the way she was talking to her. not only that, the 3 times my mother was there, she said Dr. A always being supper short with her. they made her wait an hour before seeing her for like 7 min and then rushed out the door half-way through to ask if we have any question. it feels like we were not important in her schedule.

how do you expect a patient to trust their doctors to treat something so important when you can't make us feel welcomed and trusted? we will not continue the treatment at Triad and will be transferring to another institution.

I felt like a rat in a maze as I went through the process of being examined prior to cataract surgery. I did not see the doctor that I requested. I was talked into a lense that is not adequately meeting my needs.

I'm not surprised they are rated at 1.9 stars.

I would never suggest this clinic to anyone. the doctors ignore everything the patients say.

I've never had a single issue with my eyes. however once I did I came here and got zero answers but they were glad to have me coming in every other week to collect extra money from me.

do not let them sell you cataract surgery when you have dry eye conditions. always get a second opinion. you can not get their cheap lens replaced with a good one after the fact. eyesight is ruined in the eye i let them operate on. another clinic treated and cured my dry eye symptoms but could not repair the damage they had done to the eye i let them operate on. they were very vague whenever i asked questions and even said so to my optometrist. stay away if you want to save your eyesight.

We had my husbands appointment for Tues at 12:45. Monday someone called and said the appointment was for Wednesday, so we called back to the original office and was told yes it was Tuesday. Arrived on time, surgery went well. However, got half way home and asked where the patch was and my husband said they didn't give it to him. Called back to the office and they said yes he needs it so come back and get it. When we got home he realized they had not given him his glasses back. After 4 phone calls no one seems to know where they are. Very frustrating to have to keep going back for something they should have made sure the patient had when leaving.
Someone needs to be more in charge of the whole experience so there are not so many issues. When you are having someone cut into your eyes it would be much more comforting if things went smoothly.

You always have to wait at least an hour minimum. One visit I was taken from large waiting room to smaller waiting room. They forgot me. I got up and walked out after three hours.

From the consultation to the cataract surgery to the follow-up appointment:

Outstanding service!

Thank you so much!

My lens's surgery was truly amazing! The surgery center runs like clockwork! I can't say enough how happy the surgical aspect has gone. However, the follow up appointment system is a mess. I have been for four appointments one each week and every time I have waited 45 to an hour to even get back! On average a simple vision check follow up with no problems takes
About 2 hours!! If you decide on triad make sure you designate at least that much time for each follow up appointment. I hope they fix this problem bc it a great facility.

I found that I had cataracts and required surgery. The nursing staff called me a day before my surgery and said they did not have my prescription and it would have to be overnighted. I was to come in if they did not call to reschedule. They did not call, so I went to my appointment. When I arrived, they started trying to locate my prescription. My prescription was supposedly placed in my eyes so I would not need glasses. Apparently, they did not order my prescription on time and the nursing staff pulled a prescription that was close to mine. Now, I am nearsighted in one eye and farsighted in the other eye. Dr Conley performed the surgery and he did a fantastic job. I returned to talk to Dr Conley about the apparent mess up, but the staff would not permit me to talk to him. Apparently the follow up is not with the Dr that performed the surgery. Now I require "specialty" contact lenses as I am not able to see with glasses. Specialty lenses are quite hard to get to fit correctly and I have been wearing the same ones for over 2 years. I give Dr Conley a 5 star rating. The rest of the people there get a 1 star rating because there is not an option to give a ZERO star rating. If the staff would have permitted me to see the Dr that performed the procedure, I am confident that Dr Conley would have corrected the situation. This situation has made it extremely difficult to see correctly and I should have never allowed Triad to put a prescription in. If you need this surgery, get it done. If you want corrective lenses placed, GO SOMEWHERE ELSE!

Gary Noble