Tough Turtle Turf - Las Vegas

Tough turtle completed our turf project about a month ago now. We are thrilled with how it turned out and will definitely be recommending them from now on! From the beginning Matthew Goodman went above and beyond to make sure we knew we were in great hands! The turf install was completed in 2 days and we and our dogs love the results!

Before we met with Matthew, we weren't sure we could afford to create the yard of our dream. He not only showed us an amazing product that looked very real but he showed us that we could not only afford this, but we owould be able to add the finishing touches that will make our yard unique. Thank you Matthew and Tough Turf!

I wouldn't recommend them. I had them do my back yard. Paid half upfront. They didn't lay the sand on my turf correctly, and they told me they wouldn't bill the other half til it was fixed. They said they'd call to schedule it. Never called. Then 7 months later they call asking to authorize payment. I mentioned no one ever contacted me nor came out. They again said they'd have someone contact me. Again no calls, emails or snail mail. I forgot about them since I really have a lot going on, and I have the first half on autopay. Then fast forward another 7 months I'm going through the mail, and there's a letter that looks like a bill addressed to my wife(not me who was billed, and set everything up). I open it, and it's from a collection agency for the remaining Tough Turtle Turf balance. They made zero effort to contact me before sending to collections. They are not reliable, and have horrible customer service. Also this was in Henderson, nv

Update: last I spoke to the Tough turtle folks I explicitly said to contact me , and gave my info. My wife doesn't check her email much, and doesn't answer unknown calls. No voicemails were left, or this would've been resolved earlier, and no mail was sent. That also would've resulted in it being taken care of. You mention that if it's paid in full the collections would not proceed... that's obvious.... Yes forward me the emails you sent. Schayward77@yahoo.com...

Called and set up a time for the rep (Joey) to come out and see what I was wanting to do with our backyard. He came over listened to my ideas and gave me different quotes for different options of adding and subtracting areas of where I wanted turf at.

He did his measurements took photos of the layout and emailed me our plan. I had all the right docu mention that I could easily send over to my HOA which made the process so much faster.

Within the same week we were able to schedule and get the project going. First day workers dropped off the material (they did leave heavy materials in front of my neighbors house) which is Treasure of my HOA. My husband and I had to lift heavy 50lb bags of sand to our garage and try to lift the turf bundle into our backyard. Well that was physically impossible for us even with several neighbors helping. My dolly was bent back and damaged while trying to lift the turf to get it out of the way of our neighbors house.

I called Joey to see why the other workers didn't show back up they had a flat earlier in the day and were at another location. Which I wasn't informed of and was than told that they weren't able to come back and move the material off the road. So now we were left to move it off the street so that nothing could potentially be stolen. Which they said would cover the cost if anything was stolen.

Next day about 7 workers came and laid down the sand and got partial turf laid out. Following day they knocked the whole project out. Love the turf makes a huge difference in our backyard. Have several other projects we would like to do and will most likely go with tough turtle turf again.

Besides all the hick ups and a sore back from lifting over 28 heavy bags of sand they provided a beautiful lay out. Grass quality is very good too.

I highly recommend starting your experience with Matthew. He was very professional and knowledgeable. He came with some amazing ideas and suggestions that would help to get us what we wanted and save money! He reminded us about the rebate from the water company and how much that could save us and go toward the new landscape. We cant wait to get this started! Thank you Tough Turtle Turf and Matthew.

Excellent quality and customer service .
Punctual and on time delivery was very important to us .

Well after a week of silence. Bailey V or her team have not reached out to me to find a solution to the drunk looking turf cut.

Such a disappointment Tough Turtle Turf.

These guys came out and nailed it in just a few hours. And since they have installed the turf they came out and made sure everything is was up to par. And the cost was right in our ballpark and for the value.

I worked with Tough Turtle to install turf in the front of my house. I worked with Matthew Goodman. Matthew was amazing and walked me through the entire process. Matthew communicated with me during each phase from initial quote through installation. He completely went above and beyond. His crew was also amazing. I would highly recommend Tough Turtle and request Matthew as your Project Manager. I am very happy with the turf and it looks beautiful.

One year later and our pavers are sinking and sloped so water collects there from our gutters on our patio cover.