The UPS Store

I came in to drop off an Amazon return at the worst time. There was a terribly rude customer in front of me who seemed to expect the UPS employee to package a huge item for her without charging her for the work. The UPS employee handled it very well and did his best to get her transaction taken care of while the line behind me continued to grow just 10 minutes before closing on a Sunday. Once she was finally finished, the employee was able to get my transaction done in about 10 seconds. I'll definitely be back and hopefully with kinder customers next time.

This UPS store is the one I use all the time。 Their staff are helpful and professional. When I am not familiar with some procedure, they patiently work with me。
I am so glad to have this store near by。 Excellent service!!!

I should start by saying this store changes ownership very frequently. This review is for the ownership as of February 2023. I do not recommend this store under its current ownership.

I have rented a mailbox at this location for over five years now, and always had great service and no issues. However unfortunately the experience has changed drastically with the new ownership. I had two unfortunate incidents just this week:

1. I often have packages delivered to my mailbox. This week, one of my packages was put into the wrong mailbox, and in turn was "lost". Proof of delivery from FedEx showed it went to the wrong box. When I called the UPS Store to inquire, the employee on the phone could not find the package (obviously). I asked for them to look in the system and check if the customer with the other mailbox had picked up any packages that week. I was told that they could not check that because they "didn't have access to the system". I asked who could, and I was told that a manager would call me back. I never heard back.

2. After having a replacement sent for the above "lost" package, I went into the store to pick it up. As usual I walked in, went to my mailbox, grabbed the slip, and quietly waited off to the side for an available associate to grab the package for me. A worker came over, asked me my box number, and told me i had to go to the back of the line, which happened to be out the door that day. I explained to the worker that I rent a mailbox and asked if she could please just quickly grab the package like they normally do, and was again pointed to the back of the line. I left, because I didn't have 30 minutes to wait in line, and was frustrated with the way they treated me as a long-time customer.

When I came back later, I was rudely told that this is "new policy", and that the only reason I was able to pick up my packages for the past five years without waiting in line was because the former employees were doing the wrong thing and "well they no longer work here anymore". I again asked how I could get in touch with the owner or manager to discuss, and was told someone would call me. Again I have heard nothing.

So long story short, if you're looking to rent a mailbox (or get any other services for that matter), skip this location until it's under new ownership. There's several other UPS Stores in the area (they're all individually owned), and also other stores that provide the same services and will respect their long-time customers.

This is our go-to store for all UPS needs, notary needs and even dropping off the USPS mails which they do a courtesy for everyone.
The staff is always friendly, helps with answering all questions patiently. One time the notary even called me back to explain the system for international processes even though he didn't have to go out of the way. My packages always get delivered on time or early when I use their location- probably because they are our good luck charms!

Thus UPS STORE 6423 is great. Friendly, efficient. I always use them! Marisol and Amber were both great.

This is my go to UPs store. You can do amazon returns, mail packages, documents etc and copy and print. Staff is so nice and helpful.

My wife has shipped 2 boxes in last 2 weeks and was greeted by Grayson and Amber. She came home taking about how polite, helpful and positive they were.

Thanks for making it easy on my wife (and me :) )

In and out in under 5 mins. The clerk was awesome! He was kind and had a big smile on his face. I failed to catch his name but curly hair and beard. Great service!!

They give wrong information , due to which i have to face late package delivery .
i do not recommend this store for sending package

I wrote in big letters "Leona Drive" as part of shipping address on the box. However, employee printed label for "Eleanor Street". Recipient had to reclaimed the package from unknown person who UPS incorrectly delivered the package to.
Today, I went to tell employee about mistake he made. He was belligerent and very unprofessional.
Avoid UPS store at Cornerstone Dr in Cary!