The Madonna Multinational Home for Funerals

I've had some trouble making the time to write a review for this being that it was my family member that passed suddenly and have been in mourning, but I think I've built up enough courage to do so by now.
A month back my uncle passed suddenly and as heartbreaking as this was, I did everything in my power to coordinate the funeral since my dad was extremely overwhelmed and saddened over his brothers passing. It should be known that the reason this particular funeral was selected is because my father lives right next door and he has made every effort to be a good neighbor to the owner, Madonna herself, and he felt she would help him make this difficult situation easier.
However, as I sat in her office with my father to make sure the proper arrangements were made, she continually suggested the cremation process which I told her many times would not be in our best interest. Thank god I was there otherwise she would have talked him into this and in my opinion she was taking advantage of his vulnerability. She also advised us the wake and funeral will be on the same day - funeral following immediately after the wake - and the wake is to be no longer than an hour due to COVID restrictions. My cousin that is an RN later on told me she couldn't believe that was all the time she gave us even with COVID restrictions and that she knows for a fact there are funeral homes allowing several hours for family to grieve. I wish that was all I had to report here but unfortunately things got out of hand on the day of the funeral and this is why I am writing this review.
On the day of the funeral things got so out of hand that I almost lost my temper with her. I believe she was drunk that day and she was so nasty to my family that everyone approached me asking me what her problem was. I was highly embarrassed and confused with her actions. As we all began walking into the home, immediate family such as my father and my grandmother were first to walk in and stand over the casket and they immediately began praying and crying. Madonna felt the need to rudely walk in between my family during this time and yell, "Put on these gloves!" I couldn't believe she did this. I quickly asked her to give me the gloves and I will hand them out. I then asked her to please allow us to grieve. She responded with a snarky remark and continued anyway. I was aghast by her actions as a funeral home owner. She then decided to approach me a few minutes later again requesting rudely out loud to advise my family to not hug. I looked at her confused and couldn't believe she was still bothering all of us. I told her, "I will figure everything out, thank you" (of course again implying she leave me alone). My sister came late but made it and Madonna again rudely yelled at her saying, "You can't come in, we are at capacity!" We had to explain to her that she is my uncles niece and she has to be allowed in. Another member of the family walked out in order to please Madonna and not cause any problems so that my sister would be allowed inside.
She then passed out someone else's obituary card out and as soon as I saw that I had to stop them and ask them what they're doing and why they're passing out some strangers obituary card to us. To the minute of the ending hour Madonna then screamed out that we all had to leave. We all got up and graciously walked out to discuss the transportation plan between family where she screamed at more family demanding they get off of her property and not stand around.
Lastly, she continued to be rude at the grave site where I just about had it. I kept my cool the entire time because this was a time of grieving and remembering. For my grandmothers sake and broken heart, we all kept it together and I did not stoop down to this classless funeral home owners level. She was nothing but nasty, rude, racist, and completely unprofessional. I will never ever use her unprofessional services again. In fact, It would be a great pleasure to see her business go under. Since that day, I've refrained from going to my fathers house in order to avoid Madonna so we do not exchange words. I say this because she has a habit of yelling if she sees anyone near her property even though it is my fathers line of property. Yet, she thinks it's ok to allow her dog to do his business on my fathers property among other things with her son.
I am just so disgusted with Madonna and will never forget what she did to my family on the day of my uncles day of remembrance.
SHAME ON YOU MADONNA!!!

[866]
1/24/2019

Stopped in this funeral home to pay my respects for a relative.

The parking lot is small but plenty of room for the cars that were visiting. Many of the guests walked to this location as it's easy to get to from the main part of town.

The viewing room is nice and on the smaller side. They had a video screen set up which was cool so you can visit without going close to the deceased.

Didn't speak to the staff so not sure about that aspect

Thank you Madonna Funeral Home for making 100% perfect arrangements. You and the staff was so caring and loving during these difficult times. Thank you again for superior service

Horrible and very unprofessional. First, on the day of my grandmother's passing, the staff arrived in regular clothes-- particularly, 3 young men in sweat pants and hoodies just walked into our home with no acknowledgement to the family nor any announcement that they were from the funeral home. There was no type of uniformity amongst the staff whatsoever. The ceo also came into our home with not so compassionate energy and was nasty to myself and my family. She and her staff kicked us out the house and wrapped my grandmother up in less then 4 minutes and were rolling her out in a rush. There was NO genuine compassion that night, nor was there the day of the services.

With the restrictions due to COVID-19, the services were already limited, which we were already aware of. Understandable and out of our control. However, my family was rushed out after the services very rudely. In fact, Madonna continued to reiterate to us that she has been up since a certain time and has to be up the following day at a certain time, clearly insinuating for us to leave quickly. It literally felt like we were being pushed out.

One staff member was talking to guests coming to pay respects very rudely, which afterwards, many complained about it, however due to this being a hard time, many let it go. As they arrived, because it was cold, she told guests they can sign the book afterwards to keep the line flowing. However, once they would come back to sign, she would direct them loud and aggressively, to exit the building, so this caused a lot of confusion and congestion. Some viewers of the live stream also stated they heard someone who seemed to be staff talking to guests and even their own staff members very rudely.

As we entered and began our first hour with our loved one, it felt as though we were being monitored with Madonna standing right by the casket not giving us a chance to just be. As far as presentation, my grandmother did not look like herself at all. They clearly used make up too dark for her skin. Very disappointing and hurtful. As we arrived to the funeral home, we were not greeted by anyone. We got to the door, was let inside and was told Madonna was still upstairs getting dressed and ready. Very unprofessional of the CEO. As we were saying our final goodbyes, another staff member in the back seemed frustrated and stated "i wish they would hurry and leave out so we can clean up".

In one of the most difficult and vulnerable times for my family, we were definitely taken advantage of and the services we received were very poor.

First impression is everything. Enter Madonna funeral home on 12/15/20 the owner and staff were very unprofessional and disorganized. No compassion for the grieving family members. Staff were loud, rude, obnoxious talking to people with no respect. The staff needs a class in professionalism. I would not recommend this establishment even if the funeral was giving for free.