Tacoma Bike

Looking to replace my aging rain bike, I ordered a Giant bicycle online and elected to pick it up at Tacoma Bike, a store I'd never visited before. I arrived at the shop with only about a half hour to spend and needing several parts from my old bike transferred to the new one. The proprietor and his assistant worked quickly and cheerfully to accommodate my unreasonable demands; the whole transaction was smooth and professional--very impressive! The shop itself is tidy, well organized and bountifully stocked. ...oh, and the bike? It's hands-down the most comfortable, easy commuter I've ever owned, and I'm absolutely thrilled with her!

I needed a new Shimano rear wheel for my road bike and found one online that Tacoma Bike showed they had in stock. I called and spoke to a very nice and helpful employee and he checked to make sure they actually had one. He told me that they could get it shipped out the next day if I paid online that same day, which I did.

Sure enough they shipped it out the next day. I was very impressed with the way they packed it so it wouldn't get damaged and also their price was very reasonable. Will buy from them again if need anymore bike parts I can't find locally.

I had a question on my oder and dealt with Andrew in customer service. Andrew was very quick to respond and answered all of my questions. Excellent customer service makes things easier to be a return customer in the future. Would order from them again with ease.

Regards,

Bryan

Worst bike shop experience ever spent about 300 dollars for my bike to return to me worst than when it went in. Told the guy when I dropped my bike off that it's having shifting problems and under a load it it skips. Get my bike back same problems I take it back they can't find anything wrong with it I showed them two videos of the problem. They Just shrugged it off. Then he says oh your derailleur looks a little bent wouldn't you have fixed that or told me it needs replacing or anything how do I know now that you guys didn't do that. Very bad mechanics for detail. As a mechanic myself I know if you find other problems with someone's car you let them know and see if they want it fixed or replaced. Then today I go in because it's makes a creaking noise that has never made before showed him a video again of the probkem then the guy in the back says I shouldn't be riding that bike it's junk. Thanks man I don't have money to just buy thousand dollar bikes I've been to other shops the one on MLK is great, great experience and Phil's bike shop in federal way is great he comes outside with you to visually inspect the bike and diagnose the problem with you these guys just don't do much. I'll never being going back.

Good experience purchasing a new bike. Purchased on their website but they helped size it correctly for my height.

Terrible service! I went in with an issue with a dropper post. I was hoping to get some suggestions on repair or any bit of quality customer service. Only option I was given was to buy a new post and they couldn't answer a single question I had. Avoid this place!

I purchased what it was suppose to be a "tubeless tire" for my MTB and while there, I asked the guy if they could swap the my tires due to the new one I was getting was a bit wider. My tires when already converted to tubeless but I popped the rear one. Obviously the charged me for the service. Took the bike home with the tires installed and ready....not really, the new tire does not hold air. Took the tire back and the rudest old guy "helped me" not being helpful and end up finding g out the tire they sold me wasn't tubeless ready. Not only that, they do t want to do shit about it and did t even offer to replace it for the one I paid for it. Worst customer service ever. I'll call them back on Monday and hopefully somebody else can help.

I have been a Tacoma Bike customer for years and they have been my go-to repair shop. Like many businesses, they struggled during the pandemic particularly in parts availability and it seemed that they had employee turn-over that made good customer service sometimes difficulty.
When the business was sold, I feared that the shop was going in a different direction under the new owners and because it seemed that many of the experienced employees had also departed.
Years ago, I bought an Orbea ebike from Tacoma Bike and this year wanted to upgrade to carbon wheels. Turned out to be a big deal in that the bike has the motor in the rear wheel and I could not find anyone that would build new carbon wheels that involved the motor. But Johnny and Jeff in the repair shop jumped in and within 2 days I walked out with new carbon wheels that are awesome. They were both so knowledgeable and easy to work with.
So my concerns about the "new" Tacoma Bike were resolved. Repair work and customer service was outstanding.

Store owner will shame and embarrass you for not purchasing one of their high end bicycles. I came in for advice or maybe a new stem for my eBike. He asked where I bought it, and I told him online. I then showed him the stem from my bike and he proceeds to say it's a cheap part from and there was nothing that could be done. I understand the levels of bike ownership. I know I'm not riding a $$$$ upper echelon bicycle, but you shouldn't shame people on what they ride. Whether it's a Schwinn from Target or Walmart to a Cervelo S5 for $10K. Besides, eBikes aren't cheap either. I could've bought a very nice bike in his shop for what I paid.
His arrogance shines through after only 2 minutes of conversation.

Went to Second Bike on MLK way and was very impressed with the customer service.

The customer service here is immaculate. The team that works here are all very knowledgeable about these two wheeled machines. Not to mention this is the best looking stores and most well stocked bike dealers in town.

Awesome staff and service, once again. I came into the store/shop with a flat tire. Bought a new tube--approx. $7.00. I asked if they could install it, when and how much. $6.00 and they could do it right then. Done. I was back riding in 15 minutes for less than $15. I left completely satisfied once again.