Starbucks

So surprised by all the negative reviews! I love coming to this Starbucks because the baristas have been so nice every time I come here. Sometimes I ask for some "weird" orders but I don't feel like they're judging me for it (unlike some other Starbucks) and they always give the best service. Parking is super easy to find here and it's conveniently next to a lot of places I need to stop by such as Target.

The service was good and efficient. My egg bite was nice and warm too. It was also a quick drive through too.

I went there for an after work drink, decided to just go inside since the drive thru was pretty long. I ordered my drink and treat, but noticed how busy it was inside which was fine. I could tell they were working as hard as they could to get all the drinks out for the customers. Even though some customers complained about where their drink was, I didn't say anything as I work in the service industry and know how overwhelming it can get. However, my problem was that people who had ordered way after me were getting their drinks and I still had not gotten mine in over 30 minutes. They weren't mobile orders, I saw them check out at the register. This was the most annoying thing, not sure why their drinks were a bigger priority than mine especially when I ordered first. Finally after almost an hour, I went up to the bar and asked for an update, the guy quickly made my drink and I was given an apology for the wait. Which was fine, I get they were busy but at the same time I should have been served a lot sooner.

Very nice Starbucks inside the Target in San Dimas. We stopped here at San Dimas and my husband stooped to get a caramel Frappuccino. Employee Carrie was super friendly and the coffee was delicious

Everything tastes burnt... how you make mocha cookie crumble taste burnt?!
How you can't make a pour over upon request ‍

There was this white girl with colored hair and another girl working when my sister went to order her drink. She asked for a coffee with sweet cream added. They gave her a drink with sweet cream cold foam. When she OVER POLITELY asked for them to remake the drink correctly the white girl was completely condescending saying the foam and cream are the same. Babes we know. But the texture of foam and cream are different. When it's frothed the sweetness is much less due to the foam taking more volume of the cup. ANYWAY, there was no need for her attitude and bet I'll be back(: and she can try me. I'm not as sweet as my sister.

This place is horrible. Specifically the starbucks section. I was trying to get coffee and I was denied being able to buy coffee here. I was told it was protocol to not allow customers to get coffee when shopping.

What is upsetting is the customers right in front of me were allowed to buy coffee and allowed to go in and shop. The excuse I got when I brought this up was, they can't control everything people do. Then when I said I'd like to buy and go outside I was told now that they can't sell me coffee because they don't believe I'll walk outside.

So this employees looked at me and said she didn't believe me even though I said I was going to walk outside. I was denied the ability buy coffee because this employee has a bias towards me. How does she know that I wasn't telling truth? She pre-judged me based on what? Me being Hispanic? How is she allowed to make that call?

This Starbucks needs to train their employees better and give a much better customer experience because my experience was horrible.

Will someone offer a solution or will this be left unresolved?

Very unwelcoming and unexpected experience, the name of the Starbucks employee was Paulina and she very much didn't fit in the category of being part of a team such as Starbucks as inspiring positive attitude. Totally understand if I was being an obnoxious customer but all I did was ask if they had Trenta as the size then she answered with saying "yes we do!" and proceeded to roll her eyes and at the very end when we got our drinks she just tossed them across the counter instead of just gently setting the drinks down. She definitely needs to change that attitude or otherwise corporate will be getting involved.

If I could do 0 stars I would. The Starbucks worker named Paulina was very rude and had a very bad attitude when telling her our order. I do not recommend. She would also roll her eyes when taking the order.

Nasty, Dirty Location!!! No customers in this Starbucks but us & I definitely see why!!! Surprised Target allows this, looks really bad!!! Clean it up!!!

I was having a rough day trying to get around with my 3 kids and make it to appts on time and clean my van that my kid accidentally spilled her bag of goldfish crackers and then stepped on them. I stopped in to this Starbucks to get teacher appreciation gift cards for my kids' teachers. Jade helped me stop and take a breath and relax for a second. She gave me the greatest idea for making our gifts cute and she made me smile. She couldn't see it because I was wearing a mask, but I was happy. Thank you, Jade!! Thanks A Latte!!