Southwest Airlines

I always use south west when going to see my dad but today the airplane was not that bad except when I got to my seat there was crumbs everywhere and I am a big germaphobe and I had to clean my seat and the open tray had boogers on it I was very disappointed in them

Probably one of the most painless flights that I've ever had. I guess I can also attribute this to the ease of navigating the El Paso airport. I'm starting to learn that smaller airports are so much more enjoyable, even though I rarely ever get a chance to fly into smaller airports these days.

Got to ELP two hours in advance thinking that the check-in and TSA lines would be crazy. Couldn't have been farther from the truth. Literally spent the better part of an hour and half just chilling and waiting for my boarding announcement. When it came time to board, everyone was in and on the plane in a breeze. Despite it being a small plane and small flight, I was able to snag a window seat and had a nice nighttime view of the city while the plane took off.

The attendants were friendly, the seats appeared to be clean and they were quite comfortable. Since this was a shorter flight, I didn't partake in any of the "entertainment" services. They had extra snacks and the flight attendant offer me and the passenger next to me extras. I'll never say no to some Southwest trail mix :). The only thing that I found odd is that they had a "plane change" in Phoenix. Never understood why this is the only airline that calls layovers "plane changes".

I also don't understand why they don't have a direct flight from SFO to ELP, but maybe because ELP is a smaller airport. But, I digress. In the end, I had a good experience with Southwest on this flight. I don't always fly Southwest, but this flight experience made me question why I don't fly with them more often.

Had to pick up a friend at the airport- flight was in time and this makes things so much easier for picking up passengers!

Fu$k this company. They're happy to take your money, and ruin your entire holiday weekend with their pipe dream booking system. They consistently have extended flight delays that develop into cancellations. Stranding you with nowhere to go and exponentially increasing the cost of this holiday trip. Never again Southwest. Y'all are failing at what made you a successful company. Focus more on helping the customer, and less about making unrealistic promises (schedules) your accounts can't cash. 1/10...this airline has turned this trip into a nightmare. Choose wisely and fly with someone else.

If you live in El Paso, this is the best airline to fly! They have the best prices in my opinion. My whole life, we have flown southwest when possible because they have awesome sales and a very good rewards program that helps you earn points to get free flights in the future! The employees are always great and are always helpful when I need it due to my disability.

I was using the app to book a flight back from taking my daughter to another city. This was her first time leaving home and was an important event. However it happened, an error occurred and it booked the flight for two days earlier than the day I needed to fly. I didn't receive the notification that I missed the flight until the day after. I called their help line, headquarters and sent an email about the situation. None of them had the slightest understanding on how to approach this.

This was their final response because it was sent through a "no-reply" email:
"At this point, the unused funds associated with your outbound flight under confirmation number ******  have been forfeited and are no longer available. I realize that I won't be able to lessen your frustration over the forfeited funds, but I hope you'll consider that our no-show policy helps us predict future inventory and reduce the number of empty seats and lost revenue. By asking our Customers to cancel reservations on which they do not plan to travel, we are better equipped to protect/maintain our bags fly free and no change fees policies."

So bottom line, it's about money and not people.

The fact that this organization doesn't know how to approach this is completely disappointing and I and everyone I've spoken to about this thought this company was more understanding but were wrong. Why would I book a flight and not board? ... or even not contact the airline if I was going to miss it? You'd think with something like this it means something wrong happened. Now I understand they see this as just more money for them.

To me I thought this organization understands how this kind of situation leads to lost paid flights. I intend to still travel to this city since my daughter now lives there... as well as other family members. But I assume now Southwest thinks I don't matter enough and that they can afford to lose someone who has always gone to Southwest first for my flights. No more.

I like Southwest. They seem to be on time. I love the no baggage fees for the first 2 bags. The employees seem more friendly than other airlines.

Southwest airlines is my preferred airline to travel with. Not much else to say. Straight to the point and brief.

Happy Yelping.

My kiddos took their first flight alone (yes, I thought I was going to die lol). Everyone who worked for Southwest...from the ticket counter all the way to the stewardess that watched them on the flight were great. They answered all my freaked out mom questions. They double checked everything and made my kids at ease. My kids said they loved the pretzels and drinks!

Out of El Paso these is the only way to fly!!! All the other airlines out of El Paso have really the small planes. The small planes out of El Paso are so rough. El Paso has really bad wind currents due to the mountains and the turbulence upon ascending and descending is a tummy twister.

TIP: Don't fly on a super full stomach.

You still feel it on Southwest planes but on the little 3 seats per aisle sized planes. OMG, it is so scary and I feel like a moped trying to make it up the biggest hill. That is a freaky sound on a plane. I am sorry I would rather take that hill on a big Harley than a moped.
Southwest is the only ones that have the six seats across the aisle. The El Paso Harley of planes.
Some people complain about the cattle call method of picking seats. I LOVE IT. I want to choose who I seat next too for two hours. I also like to seat closest to the bathroom in an aisle.
The Southwest gates also are usually decorated with fun colors or seasoned themed decorations. I love looking at a little color fun while I am waiting.
The customer service is top notch. They are fun and friendly. I don't think I have ever once not laughed at something funny the comedians, I mean, the stewardess/stewards have said or done. Flying is so scary because I am not in control and driving. I appreciate that they make you laugh and have a little fun.
Life is too serious fly Southwest.

So upset. Second time this has happened returning to El Paso. My bag was damaged... ok, pain in the butt however not the big deal... Thieves stole my Wrigley Field Cubs World Series Champions shirt and Christmas gifts bought in St. Lucia for family & friends. Last time it was my NY Yankees shirt stolen returning from a different city to El Paso. When i calm down i'll attempt to call Southwest, but they have a thief or thieves working for them at ELP.
So i guess i have to ship my luggage home whenever i travel from now on. Hate thieves!