Sixt Rent A Car

After reading other reviews of this location, I was skeptical going into renting from them, but they had the best options for what we needed. I came to find that they've made great changes to their staff and operations and they were perfect. Gary who I dealt with said he was new at the job and yet still did everything right. I would definitely rent here again. Disregard the old reviews, things have really changed for the better here, highly recommended!

I wish I could give this zero stars. This was a night and day experience from previous rental experience. I cannot believe I was talked to like this at a business that is focused on customer satisfaction.

The manager, Sarah Brendel was beyond rude, dismissive, and passive aggressive. I would not expect this behavior from someone who is in a managerial position. I will definitely he reaching out to Nada Alshreef, the quality and training supervisor at SIXT.

It all started when I returned my initial rental, because of the great service from Rashonna, I decided to try the luxury subscription, a monthly promotional rental SIXT has on their site. I was met by a gentleman who greeted me and I explained that I was dropping off my rental and booked a monthly subscription. He then recommended that instead of coming back at 2pm (which I didn't choose the system picks for you when you pick the pick up day for a monthly rental) he can place me back into the same rental car and I can be on my way. Everything was going fine until he walked over to a lady named Sarah Brendel who I was told is the manager and wanted to speak with me. She looked at me with disgust and belittled me and said to me that for this car you can pay us triple if you would like to keep it. I was taken back by her approach as I didn't recommend staying in the car. I explained the situation and she told me that there was nothing she could do, I would either have to extend my previous rental and come back later or figure it out in so many words.

There was no sympathy for the situation whatsoever she told me she can place me in a mustang and I can be on my way or come back, I said kindly well I guess I will have to come back later then she walked off and headed back to the computer.

Her tone and approach was very disrespectful and it was very hard for me to hold my composure but I was able to I sat there waiting to see if there was any additional steps needed to close out my previous rental return and after waiting five minute I walked up to her and said, kindly;

"Hey so what are the next steps here to close out my previous rental?"

She didn't even look at me and said, "you'll receive an email" and kept working.

She treated me as if I was a thug and unworthy of her attention. As the manager, it had me wondering is this the true creed and environment that SIXT encourages to its client of color? Was I just lucky with my first experience? Has SIXT implemented DIVERSITY, EQUITY, and INCLUSION training for its staff? As a person of color, who works in Corporate America at a high profile, Fortune 500 company in a managerial position in the advertising space (Omnicom Media Group) where I manage people of all creed and colors to be treated like this is unacceptable, for anyone one regardless of their position or economical background. It's so sad that we treat individuals like this. Be careful who treats you wrong or profile because you never know who you are talking to.

I will definitely be spreading the word about this type of treatment.

I am hoping by the time I am back to pick up the subscription rental something is done to rectify the situation because Sarah truly didn't represent the following commitment stated on the SIXT website:

We create experiences our customers love by exceeding their expectations for better, more convenient, sustainable and exciting mobility. EXPECT BETTER is what drives us.

After a month of returning the car, I received an email from Sixt stating that they had charged me for an additional day which was incorrect. I called customer service and they were able to refund me the charge without any issues. However, it made me uneasy that they could continue charging me after a month had passed without my consent. As a result, I have deducted one star from my rating.

Overall a smooth car rental experience. We had reserved a Kia Rio or similar for roughly $280 per day, which had a complimentary upgrade to a MBW X1 upon checking in. An age waiver fee was mistakenly charged, but it was retracted after bringing it up to the service desk.

The counter is located on Level P1 of the Shore Hotel. Two desks are present and there was hardly any wait. Parking decals are obtained at the hotel desk if staying overnight at the hotel itself. Each night in the garage cost $20 on weekdays and $25 on weekends with an additional 10% parking tax.

I rented from here several times earlier this year. I have fancy convertible sports car, but I can drive my car to ski resort. So I rented from here 3rimes earlier this year. BMW x5 drive and bmw x3 e drive. Well I wanna complain about bmw x3 cuz it's very unsafe on the snow.

But I'm here fir different issue today.
I tried to rent a car 4x4 Jun/23/2023 it's Friday and yesterday. I waited alike 1hour! I never waited too long like hr! Finally 1guy brought a 4Runner, but when I opened the door, yeuk! It's smells like dog poop! I told him it's ridiculous. He told me to go to front desk and ask another car . And he took a car down stairs quickly . I went to front desk , met a pretty black lady, she has narrow face w long straight black hair and wearing a glasses. She's pick up windex(?) and clean wipes and tried to clean the car, but that guy took a car downstairs too quick!
Well, he must know that horrible smells. He tried to give it to me, but I complained a lot, so he's ran I think. There's another mean blind woman, they told me she's the manager. But that manager is unprofessional. I'm the one asking a question, but she tried not to look at my eyes, ignored me and just keep talking to that pretty black lady.
Wth.. when I rented car earlier this year it never happened. Everyone was nice and professional. I don't know what's going on w Sixt rent car/shore hotel Santa Monica location. Specially manager is unprofessional and rude.
Last time when I rented car, I went2lax location. Cuz they have a lot more selection, but shore hotel is walking distance from me. Very close to me that's the only reason why I went2back there yesterday...
But it was my big mistake.. I won't never go back there.
Their cars are not ready and that rude manager told the at black lady, "do not rent bmw x5 e drive to me even I said I'll pay for upgrade.
Cuz I'm going to mountain..! Ha. Earlier this year, Sixt rent car gave me bmw x3 or x5 e drive, cuz those models are 4x4. But this unprofessional rude manager told her employees that do not rent bmw x-5 e drive to me?!
Finally they gave me Nissan Altima for temporarily driving to lax location.
Sixt rent car lax location's manager helped me out and she gave me GMC big truck. She's asked me only GMC truck is ready for rent... but it's ok, I just need big car and 4x4. I paid for upgraded and got a gmc big truck,
Sixt rent car LAX location's manager is helped me out professionally.

If you need rent specific car, you must go to lax location. Don't go to smaller branch like Shore hotel/ Santa Monica,
All employees and mangers are changed with new ppl. And specially that blond manager is very mean and rude. That manager avoided clients eyes. When I leaving this location, only one that pretty black lady said bye to me "bye, have a good trip!"
That pretty black lady us the only one professional. They should fire that rude blond manager. That unprofessional blond managers name is SARA.

Bad experience because I reserved for the wrong time and immediately wanted to move it up and they wouldn't allow any changes or a refund!!! Will not be using again. Budget rental is so much more flexible. Regret reserving here. Edit: no reply to emails including from the one listed below. By phone it was a NO change allowed, wasted reservation.

Contract at airport shows $693.69 Euro. Get email with another invoice for $893.69. Car had no damage at all, and I have the paperwork for that. They just charged more because they can. Hired from Sixty through Carrentals.com. Hired car in Portugal. How do you get a final invoice receipt for one amount and then two weeks later get a final invoice receipt for a higher amount. Nothing on the invoice shows any extras. They just changed the price.

LIARS AND CHEATERS!!
Rented a car in Switzerland last November. When returning the vehicle an employee from Sixt did the walk around to check for any damages. After she gave me the thumbs up I left for check in at the airport. A few weeks later they sent my a notification of a significant scratch on the front bumper, followed with a bill of EUROS1,255.00. No matter how many times I explained, they kept persisting that I was responsible for the damage.
I will NEVER EVER again use SIXT nor should you!!

Dreadful. They gave me no paperwork when I turned in my car and said it was fine. Then the company contacted me a few days later saying I had never turned in car. Then when I explained, they overcharged me and cannot get it straight. Absolute garbage organization.

If I can leave a zero star review- I would! Be warned people- do not rent from this company. As soon as something bad happened- minor or big accident- you will not be able to talk to anyone- and if you do- you will wait more than an hour to half a day and no resolution. Do not use this company!