Shimmering Waters Pool Services

After calling 20+ pool companies (whom none of them would answer the phone because it was Saturday) I called Shimmering Waters and Dan answered the phone. He was kind, prompt and got me on the schedule for that Monday. He showed up promptly and on time. He was fast, efficient and very well priced.
If I wasn't moving out of state this would be my forever pool technician and service company.
Thanks Dan. Appreciate you going out of your way to squeeze us into your schedule.

This review is coming from the fact that Dan decided to take a shot at me over text so I'd like you guys to know the kind of person he is and the kind of business he is running. I reached out to Dan from a friend referral because the bad storms we get in phoenix turn our pools green. I told him about my situation and was very responsive and tentative to helping us out. Ryan came out quickly to do an evaluation on the pool and it needed some work. Filters hadn't been cleaned, needed a drain, etc. Overall cost was 646$. I even tipped Ryan on the Side $100 for coming out over the holiday weekend!!!! (November 24). Then I informed Dan I'd like to start a monthly service which he told me was $110/month starting 12/11. I informed Dan that I would like to continue services even though I had to move to the Gulf Shores so I had a tenant move in. This is where it began to turn to crappy service, I don't think my pool was up to parr with his standards or the fact that I was gone, I'm not entirely sure. But I started to get multiple invoices for different number multiple times in the month. I reached out to Dan and he had told me I was past due but every invoice I had clicked on in my email said "Paid". I asked him to send me an itemized breakdown of the charges but these were charges I did not authorize. He of course was trying to upsell me on stuff and the only other separate invoice I should have had was 110$ for filter clean which I told him I did not want to do a second time, and to let me know before hand if they did anything extra on top of the monthly service which is 100% why I'm considered "late" in his eyes. Now the invoices I'm going to attach were twice a month for different costs which made no sense to me so instead of arguing with Dan I paid both invoices separately and asked him when he could resume the services. He never responded to me and my tenant asked me where they have been because the last time they serviced the pool was 1/29. So from 12/11-1/29 would be 220$ correct? No I got three separate invoices for 233.32, 239.18, and 225.18. So monthly total of 697.68? This happened in December as well. And then they sent more in February after not coming out to do the service. Now after all this confusion, I reach out again to Dan asking what's going on and he told me that accounts after 30 days passed due are suspended. I'm thinking okay cool let me just catch this up for whatever reason he needs to come back and service the pool, but absolutely not he said he filled my spot instead. These text conversations will be posted here so you can see there was no communication of a cancellation of service- but wait I got a demand for payment from Dan personally on 2/21. Saying "Service is suspended until payments are made. We do accept credit cards." So where is the cancellation Dan? I have an email thread of him saying what was due and it sure wasn't what he had told me. So today my response from him was
"Unprofessional? How late was i with the service? You asked on the phone if i has stop service and i told you we had. We serviced the pool on time, can you say that about payments? Service is suspended, stopped, canceled however you wish to phrase it. Good bye!" After I questioned him on how confusing the invoices were, after I paid him all of the money for all invoices, and asked him why he was avoiding my questions. I did tell him this was unprofessional because it is. No notice of cancellation but "give me my money" type attitude is crazy without explanation. Some response from an owner of a company. Instead of talking with me about business and how to figure this out he really just didn't seem to care and I personally don't want someone like this around my house anyways. Now I know Dan is going to hop on here and try to make me sound stupid because I didn't understand invoices, but simple matter is nobody deserves to be treated that way, regardless of the situation, be a man of your word and own it, and if a customer is confused maybe take a second to help them understand what is happening. Instead of belittling them saying "well I was never late but you were". Crazy that I have to write this but it's best everyone knows this dude has a snotty attitude and will cancel you without explanation. Sure Dan maybe I was late on something but instead of sending a bunch of invoices that say paid - help a paying customer out, can't come on here saying you don't have your money because you do buddy! Best of luck to you pissing customers off. Also live update he serviced my pool for 1.5 months and it's already back to green! Picture attached as of 3/11. So all these 1 star reviews of them just throwing shock in and not testing waters, YOU'RE RIGHT. Find someone else.

Great service honest and are on time and do what they say! Best service I have ever had and have owned pools for over 30 years! Highly recommend .

Billing , service and technicians awesome! Has speciality work done honest fair complete. Very very happy I found them!

once again shimmering waters came to my rescue. I can't say enough how wonderful this company is. Professional reasonable rates and top quality work. I would highly recommend them to anyone.

Service is really poor. They are usually in and out in less than 5 mins. All they do is empty the waste basket, put in chemicals, & test the waters. They do not brush the pool wall or bottom of the pool very well. I would never recommend this service to anyone unless you like paying for service you don't get. That's why I cancel after 1 month of service not worth the money. I suggest looking elsewhere for your service and the owner has very poor attitude.

Ryan does a great job keeping our pool in tip top shape and we appreciate it so much!

These guys have been great in the two and a half years I've been dealing with them. The owner, Dan, is customer service oriented and will help you out in any situation. They resurfaced my pool with a cool blue pebble tech material with deep blue tiles and it looks sweet. No delays, BS, etc in that process as it went smoothly in a timely fashion. The office is easy to deal with as in zero billing probs and the same tech has been on route for the entire time I've used them. His name is Ryan and he also is highly service oriented and friendly. They send you an e-mail every time they finish the service telling you what they did, providing a picture of your pool and advise if anything is needed. These guys are very good IMO.

I am very happy with Shimmering Waters Pool Services. They are always prompt. Their prices are reasonable. Mostly - they do a great job cleaning and keeping my pool clean.

Dan, Ryan, and the rest of the team at Shimmering Waters have been great to work with. I would wholeheartedly recommend them to anyone in the area!

When my pool turned green, I got the run around from 2 places. I called Dan and he came the next day. After 3 visits the pool was blue again. He also charged me $20 for a new skimmer when the other place said I needed whole new set for $150. I've had them service my pool weekly since then and all the techs are nice and super helpful. I love how I get an email w/ pic showing my service was done. Only downside is buying my own chlorine and paying a small gas fee. I'd still recommend them any day!