Robson's Diamond Jewelers

**update 5/17/18 6 pm***

Now, Paul Hargrave of Robson's jewellers has resorted to finding out two of the jobs Cheryl Stell works for (stalking her) and leaving fake bad reviews. He is harassing her, because she told the truth about him stealing her items and having to go to the police to get them back.

The fake bad reviews have been screen shotted as well and sent to her attorneys.

***update 5/17/18 1:44 pm***

Cheryl Stell is currently working with an attorney to sue Robson's Of Baytown, Texas. The false comment left below by Robson's jewellers qualifies for defamation of character based on false information posted to the public against Ms. Stell by Robson's jewellers. The false comment was left 5 hours ago and has been screen shotted as proof.

Paul Hargrave of Robson's jewellers did have several of Ms. Stell's items, including a Movado timepiece - and he did refuse to give her the items back. Ms. Stell did make a report with the Harris County poilice department and Baytown police did work with her to make Paul Hargrave give her her items back.

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Paul Hargrave of Robson's jewelers stole my watch and other belongings.

I had file a police report and to contact police to get my items back.

My only reason to re edit this review is because my prior good review shouldn't have still been up. It was faked because Paul Hargrave asked me to write a good review.

Thank you,
CStell

Very friendly, very attentive to what you want. Excellent service. I once went in there to get a battery put in my watch, they were very quick.

Bought a wedding band from this place 8 years ago. Just brought it in to sell it back to them and they made me an excellent offer on it. The staff were very efficient and nice. Thanks guys. Better luck to me on the next one.

First off, I did not "have", as Paul stated, anyone review Robsons negatively. I posted my review and my experience only.

Definition of review:
4. To write or give a critical report on.

I am legally allowed to do so. Freedom of speech.
A review system is free to the public.

Whatever other people did was based on their feelings and experiences. Robsons, please have your attorney contact me so I can forward them my attorney information who I have informed of this situation and Paul's threats to me. I have all the screen shots and information that I need.

Definition of Threat:
noun: threat; plural noun: threats
1.
a statement of an intention to inflict pain, injury, damage, or other hostile action on someone in retribution for something done or not done.


I was verbally put down by Robsons' clients for posting my bad experience with Paul the store manager.

The ugly comments that were posted by clients and Paul's friends on my review and others who had bad experiences with Paul and the store, shows what kind of character he has and what kind of store it is. Poor Mandy seems to always have to buffer the disasters Paul causes. She is too sweet for that.

Here is my experience Jan. 30, 2017.
It seems I'm not alone in my feelings after posting my public review.


My family has done business with Robsons for years. No issues until now.

I went into Robsons to have my husband's watch repaired. I told the lady I was thinking about buying my husband a special watch for V-Day. She brought me to Paul, the store manager, to ask if he had a book for watches.

He looked at me and said if I needed a book on watches to go to Barnes and Noble. The lady corrected herself and said I'm sorry a catalog to look through for a watch. He told her that's not what she said. She apologized again to him.

He told me that they didn't have a catalog on books but they had some watches on display. I told him I looked and I didn't see one I was looking for, I was looking for a mechanical style watch. He corrected me at some point and said they are called automatic watches.

He began to tell me how you can't just go out a buy a watch. It takes time and thought. He compared it to purses. Going into a Louis Vuitton store as opposed to a Macy's. It's not the best decision. I said "like the watch I have in my hand? The one I bought at a Macy's for my husband a few years ago?!"

He gave a face and said he wouldn't have bought it. I felt so degraded! He went on about his opinion of good brands.
He pulled up Bulova on the touch screen and added a remark telling me I could do this on my own; Like I was wasting his time!

I picked out one that I thought would be nice and asked if I had it sent there could I have it engraved. He looked at me and laughed! Asked me where would you put an engraving?! I was so embarrassed.

I called my husband crying. I was so upset! I called Robsons and left a voicemail that I wanted to speak to a manager about my experience with Paul.

I spoke to Mandy 2 days later after they called about what it would cost to repair my husbands "Macy's" watch.
I was upset because they hadn't called me back and expressed this to her. She was concerned. Told me she was going to bring it up to Paul. He would call and apologize later.

Paul called me that night. Instead of starting off by apologizing he started off telling me how he watched all the footage and spoke to other employees to see where he went wrong and doesn't see how I would be offended!
I asked him, "are you calling me a liar? That I am mistaken on my feelings and how you made me feel?!"

He laughed and said well I can tell you are going to be negative. I told him well since he knew how I should feel after all of the above situations why wouldn't I be negative?

He laughed and told me I am sorry that you were offended! I told him how could he apologize when he was laughing! He said well I just don't understand how you could be upset and laughed more! He used the word hunny way too much and it felt degrading; not sincere. I told him to not call me that and he'd laugh more!

He told me that I am no longer allowed in "HIS" store!

You couldn't pay me to go in there again!
Thank you Mandy for taking the time and apologizing for him, something he obviously couldn't do for himself!

Robson's Jewelers customer service is A+ and stands out, as a family owned store; with on-site appraisals by certified gemologist Paul for gems/jewelry is very impressive. During the recent Antwerp Diamond sale "Belgian Waffle & Beer " nite I was met and assisted by Martha who was very knowledgeable, spent hours to make sure I understood, and was happy with my decision. A wonderful Diamond learning experience! On display at the store is an award winning exceptional piece of jewelry designed and made by Jonathan who also makes custom pieces and does repairs with precision.

I always desired to do business with this jewelry store because it's local and family owned, but I didn't have the greatest experience.

First, let me state that they do good work, for I had them repair my wife's engagement ring & wedding band, again let me tell you that it was done well.

There down fall is Time & Customer Service...
Time: I asked them if they could do the job in 3 days, after taking my wife's rings to the jewelers who were repairing and working on pieces I was told that it would take 9 days because they were really busy. Long story short I came back to pick up and pay for my wife's rings in 11 days after returning from out of town, and they still weren't done! They said they could have it done by that evening I said ok, I'd pick it up first thing in the morning, they still were not completed.
I received a text after 1:00 saying they were ready... I was disappointed, but this was just the beginning.

Customer Service: After arriving to pay & pickup my wife's rings I was asked to look at their work... again it was done well... so I stated I had to appointments that I made with my wife to present these to her based upon there time table, that went undone because they weren't ready... looking for empathy or at least an apology. The saleswoman said "well next time you should get your ducks in a row in November."

The Robson's staff took my disappointment to added frustration. Who knew that you couldn't take business THAT YOU PAY FOR by there quoted word today. At least you can't with Robson's.

I would've given them another shot if it was just the time issue (I know things happen sometimes) but after being told "I can count on them getting things done in a timely manner & according to there word if I come in November" (customer service) I won't be returning.

- J Hill

Jewelry repair was very expensive, I took my fathers ring in to see about repairing a crack in the shank, the woman assisting me proceeded to check how many karats the ring was and tried cleaning it up. She managed to break the crack all the way through making it completely unwearable and tried telling me that dirt was the only thing that was holding it together. Couldn't believe she had the audacity to tell me so, I was infuriated. I didn't want to make a scene and it wasn't worth me arguing so I just left. I will not return to this establishment for anything.

Overall good service, took a bit too long on my watch repair but made it up by taking care of a warranty claim.
Prices are a little high but they do stand behind their work even when mistakes are made they make things right. Not many small businesses out there that do that anymore. 4 stars.

Just went in for repair of a sterling silver earring. It needed a new post put on.
I called them 1 hr prior to arrival. They said it would cost around $12 dollars to fix.
Upon my arrival im told it would actually cost $60 dollars.
Not even close to what they told me on the phone.
So I took it somewhere else and told them what i needed. They said it was only $20.... 3 times less. They even laughed at what Robbins jewelry tried to charge me.
I will never go back to Robbins and im glad I Did not fall for their scam.

Very friendly staff, wide selection of products. Helped taking links out of my watch was quick and easy!