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Hesperia, CA 92345
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Overall rating
20 reviews
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- Dec 7, 20224 check-ins
This is my go-to Rite Aid in Hesperia for my medications or ointments pickup at their pharmacy. Unfortunately, lines are usually long. They normally have only one person working the inside window and sometimes that same person is also working the drive-thru window. No wonder the lines are long. Go figure! Please hire more staff to attend to your customers... at least one for drive-thru and one for inside window. If drive-thru staff is free, then they can help the customers at the inside window. Limited staff can only hurt the customers IMHO.
Besides using their pharmacy, I've shopped here in the past especially when they have sales. Also I love their Thrifty ice cream... yummy yummy! My favorites are Pineapple Coconut, Black Cherry, Butter Pecan, and Pistachios... alright, I love ice cream so I have more than one favorite... I just can't decide which ice cream reigns supreme LOL... they are all fantastic in my book!
One good thing about Rite Aid is that they are strategically located in the cities. If you need something quick, Rite Aid is probably around the corner for your convenience and shopping needs. They may not have everything you need, but I know they have come through for me on many occasions. Thank you Rite Aid!
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Pam F.
Dec 11, 2022
Thanks for your feedback, Linh. We are very happy that our store has what you need, but we clearly need to do a better job in getting your prescriptions filled correctly in a timely fashion. If you can, please contact Customer Care department by Twitter DM, Facebook PM, phone at 1-800-RITEAID (1-800-748-3243), or by visiting https://www.riteaid.com/customer-support/contact-us so we can learn more.
Susan U.Hesperia, CA1062Feb 8, 2023Updated reviewRiteaid continues to be hard to get prescriptions filled in a timely manner. New policy concerning interactions and contacting the prescribing doctor causes days of delays of much needed meds. I'm seriously considering taking my family's prescriptions to another pharmacy. There is no empathy of customer's needs.
Pam F. Your responses are lip service only!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Pam F.
Jan 5, 2023
Thank you for your feedback, Susan. We're sorry it's been difficult to pick up your prescriptions with us. Please know that we do understand your frustration and are working hard to correct these issues. If you would like to speak with us about this, contact our Customer Care department by Twitter DM, Facebook PM, phone at 1-800-RITEAID (1-800-748-3243), or by visiting https://www.riteaid.com/customer-support/contact-us.
Jan 5, 2023Previous reviewMy cardiologist sent 3 new prescriptions 3 times electronically and the pharmacist argued with me that she had not received them. The doctor's office had to call the pharmacist to get the matter straightened out so I could receive my heart meds. Evidently Riteaid's system was down but nobody in the pharmacy looked into it.
37718326468Jul 23, 2022Tonight after dinner we stopped in for some Thrifty ice cream. I was bummed they didn't have my favorite flavor, but I did get my mint n chip. Service was ok, but when I asked for a cone he scooped it so lopsided it almost fell and I had to ask for a cup to put it in. Store was clean, but parking lot could use some attention as trash was blowing everywhere.
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Pam F.
Jul 25, 2022
We're very sorry this happened, Janelle, and can certainly feel your frustration. We sure hope you give us another chance. If you can, please contact us so we can fully understand the situation. You can reach our Customer Care department by Twitter DM, Facebook PM, phone at 1-800-RITEAID (1-800-748-3243), or by visiting https://www.riteaid.com/customer-support/contact-us.
- John M.Adelanto, CA1291Mar 2, 2021
BROKEN pills - wrong number of pills - LONG wait
Also - younger male pharmacist was condescending in the way he delt with me -
They replaced the pills at no cost but the pharmacist dint apologize -
Two stars as all the girls who worked the desk and on the phone where VERY nice to me -Helpful 2Thanks 0Love this 0Oh no 0Business owner information
Pam F.
Mar 4, 2021
We are sorry to hear that you have not had a good experience with our pharmacy and we would like the opportunity to learn more. If you can, please contact our Customer Care department by Twitter DM, Facebook PM, phone at 1-800-RITEAID (1-800-748-3243), or by email at customer.service@riteaid.com.
Jason B.Apple Valley, CA084May 27, 2019Horrible experience. Will never revisit this establishment. I forget the two girls names but I was returning something my wife bought & they were accusing me of? Doing something shady? I didn't get it but they were treating me like a criminal. When I called them on our they basically called me a criminal to my face.
Again, horrible. NEVER will I return.Helpful 2Thanks 0Love this 0Oh no 0
Claudia F.Jurupa Valley, CA012Feb 18, 2021Love shopping at rite aid. Got my COVID-19 vaccine and they schedule my second dose with no problems. The cashiers are really nice, always very friendly.
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Pam F.
Feb 22, 2021
We love nothing more than to hear that we have made a customer happy, Claudia. Thanks for your nice review!
- Lorena B.Hesperia, CA02Aug 20, 2021
Brought my daughter for a COVID vaccine. There was no one in line, we had an appointment, and we still waited over 30 minutes! Horrible! I only came here because I love shopping at this Rite Aid, had no idea the pharmacy was so slow and horrible! Never again!!
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Pam F.
Aug 22, 2021
We are very sorry that you did not have a good experience at the pharmacy, Lorena. If you can, please contact us so we can fully understand the situation. You can reach our Customer Care department by Twitter DM, Facebook PM, phone at 1-800-RITEAID (1-800-748-3243), or by visiting https://www.riteaid.com/customer-support/contact-us.
- Shanna R.Janaf, Norfolk, VA011Feb 18, 2021
Easily the worst pharmacy I've been to. It consistently takes several hours to fill a prescription regardless of how long they tell you it'll take. When I dropped this last prescription off i was told it would be about an hour. Two hours later I called to check (because they're never on time), and the guy told me my doctor hadn't sent anything over yet so they didn't have anything for me. When I told him I brought the prescription in personally he said "oh, it will be another hour." Wait.. So you do have my prescription? Ridiculous. They are completely clueless and that's kinda scary when dealing with people's medication.
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Pam F.
Feb 22, 2021
We are very sorry that you did not have a good experience at the pharmacy, Shanna. If you can, please contact us so we can fully understand the situation. You can reach our Customer Care department by Twitter DM, Facebook PM, phone at 1-800-RITEAID (1-800-748-3243), or by visiting https://www.riteaid.com/customer-support/contact-us.
Linda L.Hesperia, CA49292Apr 18, 2019This review is based off of the pharmacy. Just got out of oral surgery and headed to this rite aid to get my painkillers and penicillin. Was greeted by the rudest pharmacy tech, who didn't even try to offer another pain relief, when big surprise, they didn't have what i was prescribed in stock. She then proceeded to laugh as i was leaving frustrated. What a way to treat people that are trying to get medication. Never will I get a prescription filled here.
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Janice B.Hesperia, CA95Aug 7, 2019Had the best experience at this store yesterday. Brought my granddaughter there after school to get an ice cream cone. Even though there was a long line at the counter, the young man dipping the cones was courteous, friendly and efficient. The clerk, Clark Kent, engaged each customer with a smile and brief "pleasantries ". When it was our turn, he not only treated my little granddaughter as a valued customer, he also helped me sign up for the RiteAid rewards program. Let me tell you, Corporate....he's a KEEPER
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