Prosein USA

I want to commend my sales agent Juan and his manager for the outstanding customer service they provided me.

I am very grateful for all the support I received from Prosein. This is a great company not only for their products but also because they Do Care about their customers and they stand behind their word. I'm very impressed with their business practices. What they promise they deliver!

Juan is an asset to this company. He went above and beyond to help me find the right tile for me and to provide me all the support I needed to obtain the result I expected from the products I purchased from Prosein.

I can recommend Prosein for all of your remodeling needs. They have the best team to help you find the right solution for your home or business.

I had bought all the tile for my flooring about a year ago. I needed more tile this past Saturday as soon as possible to finish a project. I called Christian, he made the order for me in minutes and I went to get the tile right away. Talk about 100% customer service!!!!! Terrific!!!!!

They have beautiful tiles, great variety and, in general, good customer service while you are shopping at the store.... but stick to their tiles only. To do a one-stop-shopping, we purchased some fixtures of one of the brands they sell (mhiler) and one of the faucets was defective. I took the faucet back and we were assured they would return our money. After multiple calls and emails, I gave up and accepted this return would not happen. This is the main reason why I am giving them three stars. In summary, great store for tiles, not a good option for fixtures... I found out the hard way. Prosein does not offer a real warranty on fixtures (at least not on mhiler). You are better off buying leading brands such as Delta, which recently sent me three new fixtures for another property at no cost. The original fixtures were installed three years ago!

Bought all my tile for my bathrooms for here. They have good pricing and I love the large selection of tile they have to just get everything all at once.

After visiting far too many tile stores and showrooms in the last couple of months for a bathroom renovation, I have to say that Luis M. from Prosein has been the best. I wanted to track down this one tile that I found that was manufactured in Italy which I traced it to Prosein. I want to renovate my bathrooms to have that real stone look without having real stone due to maintenance but it is so hard to find good quality porcelain tile that mimics stone. Most of the digital printed technology is just not as good as you'd think, even with Porcelanosa. Luis was able to locate and send me a sample from the Leonardo Ceramica line that mimics limestone and even my tile contractor who's an expert (and other tile stores) were super impressed by the porcelain tile. It was full-bodied so if you scratch or chip it, it doesn't show the porcelain clay underneath. And the price was reasonable too.

Besides the quality product that this company carries, it's also the customer service that sets them apart. Luis consistently went out of his way to help me locate this tile (and other tiles that we are using for the walls), talk to his warehouse manager to get me a decent sized sample, liaised multiple times with the Prosein team to answer my many detailed questions on the tiles. I wish that all tile consultants were like him because he never made it about the sale but more about what I need for my bathrooms.

The other reviewer's comments that they guys really care about their customers ring so true. I recommend this company and Luis highly and this is from someone who worked with them remotely.

Gorgeous, unique selection of tiles and plumbing fixtures. The staff is extremely helpful.

Great showroom with beautiful product. Lots of vignettes showing the product in different settings. One stop shop for your interior needs.

Since doing my renovation, i have dealt with many tiles stores. the poor customer service ..not standing by there product is a real disappointment. i will Never walk back into this store--they ONLY care about making the sale. I had simply 4 or 5 tiles that i wanted to exchange(btw, return policy states that one has 15 says and i was within that time frame) to refund the tile or exchange--i simply requested an exchange and they would not honor it--disgusting is all i can say. stay away!!!