Ridezilla Albany

My boyfriend went to business to see about purchasing and was unaware the place was closed. Doors were wide open so he walked in and salesman was very rude and said "what are you doing in here we are obviously closed" his tone was disrespectful. Walked out to see a very small sign stating closed. Not good customer service at all. Must not want to make a sale.

Dont understand their business model. Went to buy a new motorcycle, said I would be purchasing inside 30 days, left my contact info, requested a callback when the floor model I was interested in was serviced and ready for a test ride.

Never heard back from them.

Drove up to Marietta, and bought the new bike there.

I plan to give them an opportunity to service it, but my expectations are not high.

Terrible service. Stripped the screws on my saddlebag and it took over a month for them to fix it. Overcharged me for an oil change by about 50 dollars. 1 trip turned into 3 to get all the repairs. I contacted the general manager about all the issues and he seemed unconcerned. Definitely will not return.

Ordered part from them and received different item. I called them to return. They were arrogant and unproffessional laying the blame on my ordering the wrong part. Luckily I had taken a screen shot of the order and there incorrect parts layout. They treated me with suspicion until I offered to send it to them. When they received it they decided to issue a refund but were going to still charge me a 15% restock fee. What!? because of their mistake I have to pay? I again made my case and after lengthy lectures of their infalability and posturing on their part I got them to waive it. Guess they get the last laugh because they still charged me shipping as it originally qaulified for a free shipping because of other parts I ordered with it. So Im still out $20 bucks because of their mistake and screwy system. If this sounds like fun to you, order away. Me I'll be giving my business to companies that value the customer and their FUTURE business.