Pottery Barn

All of my dining room chairs are from here. They still sell the same exact chairs today that, I bought years ago.

My white Pottery Barn linens are also from here, I like that they are simple and classic styles.

My dining room tables or rather every day where is also from here. I have large bowls, platters, dinner plates, bowls and bread plates small from here.

My island stools are also from here.

I guess I like the store for a lot of my furnishings in my condo.

We even have our Christmas stocking and Christmas tree skirt from here as well. I like the classic red and off-white stockings. I also have several blankets from here as well.

I do tend to buy a lot of my home furnishings and home accessories from here.

Poor customer service from manager to employees. High price items with the worst customer service. They don't want to help and blame corporate policies for their lack of leadership, accommodation, tact.

So I walked in and couldn't believe they didn't have anything that I disliked. Seriously even the possible crappy stuff I would buy. The style and designs made me appreciate Pottery Barn.

The staff and salesmen really made the experience better. They explained how the furniture was made and where it was made. They explained the style and what the designer was trying to achieve.

Loved how the store was setup as well. Easy to walk through and everything caught your attention. The location in Somerset mall was well marked and easy to find.

They decorated for the Christmas holiday as well which makes me happy. The effort was appreciated Pottery Barn. It's expensive here but honestly I believe the price equals the style and quality of product they have.

Give them a walk through and hope you love it as much as I did.

Overpriced. Don't understand why the same items you can find at a Marshall's or Tj Maxx are found here for triple the price.


We couldn't find any employees throughout most of the store. We finally found two chatting away with each other. They didn't care about helping customers it seemed.

We mostly saw candles and lamps everywhere. Nothing interesting.

Oh by the way, I tripped over a rug they had lying around that was partially bent. I almost hit the table that had glass all over it. They should remove the rug because it is damaged. Thank goodness I caught myself.

There is an outlet store for Pottery Barn in Birchrun. You can find stuff cheaper, but still pricey. I think you pay for the name when you come here.

You can't blame Pottery Barns poor customer service from their Corporate Office on COVID especially when they promise to call you back on multiple occasions.
And you can't blame it on Covid when you say the item is in stock when you place your order and take my money and it never was in stock.
And you can't blame it on Covid when you say the item will ship next month on multiple occasions it never ships (going on 3 months now)
Yeah blame it on Covid pottery barn.
After multiple calls to your corporate office and broken promises of getting a call back, and multiple calls to the shippers, and multiple calls to the store I purchased from and now three months later, I still don't have my product, I will never order anything from you again.

I would give them negative 5 stars if it was available! Purchased a nursery chair as a gift on March 7 and here we are August 12 and no chair! I've had to reach out to get status updates the last 6 months and was told so many different dates. I looked online and noticed it was ready to be scheduled for delivery, so I've tried the last few days to get in touch with someone in scheduling, but on hold so long with no answer. Finally, this morning after 25 minutes on hold I got a human who told me the chair had been there for a while and someone should have called me. She put me on hold several times to check on delivery and then we were disconnected. She never attempted to call me back, so I called back and waited another 25 minutes to have another gal who couldn't handle my frustration and decided I needed to be put back on hold as my punishment. I finally had to hang up because people do have lives and jobs to do. Worst customer service experience ever!!! After 6 months and many phone calls my niece still does not have her chair that cost $2,000!!! I would have canceled this many months ago if it was not a gift, but she was so excited about having this chair in the nursery that I don't want to disappoint her, so I will drive to pottery barn kids today and see if they can help.

Wow. So surprised to be giving such a poor rating, but deservedly so.

My wife and i bought a pretty big purchase of furniture here (over $5000). The salesperson yolanda was great, at first. Came to the house to show us fabrics, and in general was good at following up.

Once we bought, the service changed. First, we were sent a table with a scratch on it. We called and the salesperson said she would follow up - which she never did.

We had ordered all the furniture sept 3rd. Some pieces in stock were delivered in sept and early october. The sofa was special order and didn't arrive as of mid November. We had called several times and were told someone would follow up. They never did. Finally we went to the store on Saturday the 17th. They told us then that the sofa had been in since October 10th! Over a month and no call! Whats more, they had charged out charge card as of october 10th!

I called for help today. Was on hold twice and waited close to 90 minutes. Finally i was told that the supervisors were really busy and couldn't talk to me today. "We are a really big company and everyone is busy".

Im shocked. Never shopping there again.

Sent from my iPhone

Pottery Barn customer for many years. This was my first time visiting this location as I am newer to Michigan. I could not believe I was in a Pottery Barn. The customer service is terrible! You have to find someone to help you, FYI they stand in a huddle by merchandise and talk about personal lives.

When I asked about the color of an item available online I was told "I don't know what color it is", end of discussion turned away from me.

It's okay though...Crate and Barrel and West Elm always seem eager to take my money and help .

It was a good run PB.

Would give zero if I could. Spent $15,000.00 last year in furniture on zero % for a year. $223.00 still owed and they charged us $1,000.00 in back interest because it was not paid in full. Long story short, they applied the payments we made monthly to new purchases and not to the promotion. After an hour on the phone there is nothing they can do. Bad part is we ordered another $8,000.00 in furniture on labor day to take advantage of their 30% off and another year of zero %. Most of it was custom so we cannot return. We are beyond upset. You just lost a long term customer.

I ordered a sectional online from PB in July 7, 2019, 2 out of the 3 sections were delivered on 8/20/19. One piece was damaged and had to be reordered and the other piece is still missing. I can't get anyone to follow up and let me know about the missing section. The delivery guy assured me that Customer Service would call me, however that has not happened. I have called 3 times to gather more information and after spending hours on the phone still have no clue where the rest of my furniture is. Overall, this has been the worst experience and not at all what I expected from Pottery Barn.

And the white glove delivery is a JOKE!!! The delivery people were not what I expected from PB and white glove delivery. We also ordered a full bunk and storage bed that were delivered earlier in the summer. My husband actually asked them to leave and he put together the furniture himself. They were very unprofessional. Not dressed appropriately, poor communication skills and lack of knowledge on product assembly.

We have several Pottery Barn items in our house and the quality is great. However after this experience I'm not sure I would purchase from them again. The Customer Service is definitely not what I expected.