Platinum Property Management

What a pathetic attempt...

Just because you were unable to identify me as one of your previous clients, it does not imply that my feedback is fake. In fact, I am quite curious as to why anyone would go to such lengths to write such a detailed review if it were truly 'fake,' as you suggested. I believe it makes no sense whatsoever to investigate our identities, considering we are no longer in partnership. Nevertheless, we would like to leave a comment as a former client. Last but not least, I would suggest you reflect upon why people left such comments, instead of spending time flagging this as a fake comment.

Thanks Todd, I think I accidentally put this in the wrong state! I apologize and am trying to remove it. how embarrassing!

Hello Todd, in response to your lies regarding our property you failed to mention that we found the tenants and was present during the move-in. A move-in inspection was never conducted because Jennifer didn't arrive in a timely manner. The tenants had already moved in. Your claim regarding the tenants filing a statement regarding the condition of the property is a flat out lie just as your claim that a "property representative" took the photos wherein the fake property inspection report states you physically examined the property. Phil never advised us to seek legal counsel, we threatened to sue because Platinum tried to keep the security deposit for themselves while pacifying the tenant in order to secure another rental. During the rental period, it was discovered that the tenant sublet rooms and had two other people living at the residence in addition to the 6 already there. Neighbor complaints revealed multiple vehicles, trash and loud music. With regards to a counter claim, please provide evidence of a counter so that it can be found as it's would be listed as public record. We filed a lawsuit and won because neither Platinum or the tenants contested or even could due to the numerous exhibits, documents, photos, receipts for erroneous repairs, and fake property visit evidence. In fact, Mr. Birhan had already agreed to the charges, but Platinum wanted to hold onto the funds. See the correspondence wherein "we" informed Phil we would seek legal counsel and to place the deposit into an Interpleader with the court. Your response shows why a homeowner should never do business with such an unprofessional company or Platinum representative. You weren't even there so what you say is third-party speculation. I wonder if such a person as Todd even exists. At the end of the day, we WON and we hope that potential customers read this and decide not to let Platinum to manage their property. For the record, the property and therefore all proceedings are in Forsyth county. We aren't trying to rip customers off, so Platinum needs the learning experience.

We had Platinum Property manager our SFH rental in Woodstock from Nov 2011 until the end of 2022.

They were okay and never above average up to 2019. It was downhill from that point forward.

Sadly, I missed my window to drop them without penalty at the end of 2021. I figured that I'd give them another year and then leave when the tenants lease expired and I could do so without paying a termination penalty. In hindsight it would have been cheaper to pay the penalty.

The tenant they put in our property in Dec 2021 was the worst tenant we've ever had in any of our rental properties. The tenant was late 10 of 12 months and they were very destructive to the property. It usually took an eviction notice to get them to pay their rent. To add insult to injury Platinum would not pay me in a timely manner. According to Lisa Ragsdale they only do disbursements at the beginning and end of the month. I would usually get the rent due me between the 23rd and 29th of the month.

At one point I asked if they were reporting these late payments to the credit reporting agencies. They told me that they do not report late payments to the credit bureaus. What a shame the tenant gets off free for being late.

We dropped both the tenant and Platinum Property at the end of 2022.

Today is Jan 26, 2023 and I'm still waiting for my security deposit and an accounting from Platinum on how they determined the amount of money owed to me by the tenant for their excessive damage.

They are definately the worst property management company ever.

Dont go with this company they literally allow many applications for the same house with admin fees 75$ per each applicant and will reject your application by showing some rules which are really a non sense.

I used this company for about a year in 2021. I want to start off by saying that my relator was amazing, however, this company is probably the worst company I've ever rented from in my life; They made me feel incompetent, as if I was a liar and a stealer, and they came into my home without my consent. First of all, there were no detailed instructions on exactly how the yard was to be maintained...and while I spent many hours out there pulling weeds, lawn-mowing and gardening, I received 2 separate notices that the yard was not in good enough shape. It would say ridiculous things like "There are branches coming out of the hedges" and when I would check there would be 2 branches hanging out that obviously had just fallen or easily could be cut down.
When they came to do a home inspection, they came when I was not at home and I did NOT give them permission to do so...but my favorite is when I moved out. I told them I would be out by the end of the month and that the cleaning people were coming on the first to clean - but I was out and finished and they could come in whenever. I got a notice stating that because I didn't turn in my keys at the end of the day on the 31st, they were charging me for the entire next day because they couldn't enter the premises.

They did a home inspection without me there. They have keys to the house. What a bunch of BS, then they told me I stole a few things to get more money out of me. Ridiculous, don't ever rent from these people. They are the most unprofessional, sneaky people I've ever rented from and I have a great renting history. /endrant.

Worst property management company ever. The customer service is horrible. Over the years of me dealing with them my point of contact Lisa Ragsdale has not ever been pleasant to deal with. She has the worst attitude and is just flat out rude. It's bad when someone's tone though an e-mail can be felt as rude. Maybe they treat their owners with respect because that's their cash cow, but tenants are treated poorly. More than happy to not have to deal with them anymore.

If I could give this company negative 5 stars I WOULD! They make money on stealing your money for applications. This company is terrible, especially their manager Tiffany Mowbray. They wanted $60 per application (which is normal, but also completely unreasonable for property companies to steal our money like that) and I was told I would have an answer in 4 days. No one communicates with me for 5 days, no one answer calls or texts. When I finally got ahold of the manager, she continued to tell me that it would take 4 days (when we were well passed that) and that other applications took priority over mine. When I asked for a refund since they obviously did not provide a service that was paid for, I was denied and told that I was being unreasonable for wanting my money back for a service that was NEVER provided for me. This company should not only be ashamed, but none of you should give them you're money! My sister is a realtor in South Carolina and realtor companies EVERYWHERE are stealing application money and not approving anyone. THIS PLACE IS A SCAM AND THEY ARE THIEVES. I'd recommend Facebook marketplace for any renting needs, these companies are preying on the working class.

As a former renter... I wish I could give them 0 stars.
- Quarterly inspections with you present or not (invasion of privacy in most instances).
- When you need a repairman they will send you over the company to call and a phone number and you have to schedule it yourself.
- Major lack of communication and answers when you need something but if they need something, you don't have a choice it needs to be done now/will get done now.
- If their auto pay system for rent fails, the error message email looks identical to your payment confirmation email. If you don't catch that, they will do everything they can to make you pay a late fee of $200.

As a homeowner, I'm sure Platinum is just fine to work with. But as a renter, I urge anyone to stay very far away.

- Former Renter in Alpharetta

So we had lived in our townhome for 6 years . Upon move out we were told we did not report a water leak on my daughters bedroom ceiling . We were told they had to fix it or repair it and sent us a bill for $1500! When we refused to pay it they sent us to a collection agency . The funny thing is that same spot was there upon move in 6 years prior and the water leak they claimed they repaired to fix was not fixed and when we asked for a copy of a estimate or a receipt they did not provide any . Now they have turned us over to a collection agency for something that was not even caused by us and they never even paid to have it fixed themselves! How is that even legal!?? I have never been so happy to get rid of this rental agency !!