Phoenix Nail

Went here a few times. The girl doing my nails cut me twice and shaved my nails so short that they hurt. They were such a mess I had to get them fixed. I went back and they gave me the same girl. I wouldn't let her touch my nails again.

Unprofessional and untrained staff.

I was desperate after camping for a week and leaving the next day to come to Niagara from Toronto. Found this place on Yelp and called and they fit me in. Annie took her time and was a perfectionist. I have never had anyone not rush me and be so attentive. Annie is the best!

Had a great pedicure here with my cousin! Lots of color options, friendly staff, and everything seemed nice, new, and clean. I learned they just moved to this new location. The price was especially great at $25 for a pedicure and Nancy didn't skimp on the massage! The bathroom was dirty, which is why I dropped a star. Regardless, the services were good so I still would suggest you give Phoenix Nail a try!

This place is really busy, I imagine they do a good job. However there have been health regulations put in place for their services that they have not applied to their practice. I walked out once I noticed they don't clean or change tools between clients.

I can't imagine they have ever had an inspector visit, because they would have been shut down. Reusing the same file from one client to the next, and drill file, not even attempting to wipe off the manicure table or pedicure basins after use, poor air ventilation. No sign of tool sanitation, not even a towel laid out. Other people nail dust all over the manicure table.

I'd proceed with caution. If you catch fungus here... I'll try not to say I told you so

This place treated me well. At first I was skeptical about going there my first time but it turned out great. Annie I believe is her name did my nails fill-in, she was really friendly and took good care of me. The staff are nice, some customers were just rude and passive to them, i feel bad. They deserve more appreciation

My aunt once told me that the smartest women are the ones who pretend to be stupid. Why does it work to our advantage? Because people will treat you according to what they think you know and if they are convinced that you don't know much they might use you, cheat you or take advantage of you.
I left this salon and I will not go back!
I understand that they are very full and that they are always short on time and for the wait time and somewhat rush I do sympathize with them. It's unfortunate that they are literally the very best in all the niagara region.
But there are a few things I will not pay for unless they are done perfectly:
If my nails are oily the shellac won't stick properly- anyone with training in nails knows this. Why pay $25 more if it's going to lift and peel off within days. (FYI: the very next day!)
Manicures so not include massages or any special treatment to your hands so paying for this is literally paying for your nails to be clipped/buffed and polished.

Pedicures are not done with Gillette strips like most places (where they shave off calluses) instead they use something similar to the pedi-egg. Not as effective. Massages are rough and you're left waiting at the chair for a long time. My feet were like prunes by the time she came to do them.

The stations are filthy and the shavings and remains from the buffering tools are just brushed off. This might work if they cleaned those brushes between customers but they don't. They reuse the same tools, the same files and the same brush.

If you have shellac done they won't remove it with the proper treatment- that would cost them more time and money, nope they use the electric buffer tool to scrape it off your nail!

There's a fantastic nail course at George Brown....in fact the aesthetics course at NC is pretty great too, I encourage they start enrolling before someone calls an inspection!

I have a great nail tech that goes to my house and does them for me...she's certified from George Brown and opens up brand new files and tools every time she comes!

I've been a regular customer at this place and I always go to Anni. She is the best I don't go to anybody else.
Today was my first time booking for waxing, my appointment was at 5:30, Nancy took me inside to get started at 6:15!!! And she was SUPER rude and said (if you don't wanna do it you can just leave)
I'm never stepping a foot in this place.
Customer service 0 out of 10

Awful service. If you're unhappy with the shape or application of the nail/polish, you're made to feel terrible, no matter how politely you try to tell them. I should've started recording what was being said in another language while I was in there. Pretty disheartening. I felt so bad for saying I didn't like the polish, I tipped twice the amount I usually do. I'll never be back.

I was a customer for 19 years. They are the best in the region. However I stopped going to them as their appointment times mean nothing to them. I am not going to sit and wait over an hour past my appointment time. They are a really nice family business and great at their profession. But as a long time customer thought I would be treated better

I never make these kinds of reviews but I had to this time. I went after school with my friends to get acrylics, and everyone at the salon was super nice. The lady I got was very aggressive in doing my nails but that wasn't even the problem. All of my nails are crooked and are different shapes. I had beautiful nails on before that had grown out from arctic nails, and she filed them completely wrong. None of my nails are the same shape and they look terrible. It was a complete waste of money, I spent 35 dollars for nothing.