Phantom Sf Gallery

WARNING: Stay far away from these crooks!

I had to contact them numerous times to get my check, ended up having to threaten to call the police on them before they cut my check. Very poor organization here, they really shouldn't be running a business.

They basically charge a 50% commission to sell your items, one of my items didn't sell and they charged me $20 very sneaky! I didn't even get the item back!

I'd rather give my stuff to a shelter than give my business to these guys again.

Phantom*SF is a registered ebay drop off store. They also sell a wide variety of items within a somewhat small and stuffed store just off Castro. I used them in a trial effort to sell a few items on ebay.

Although those items sold for less than either me or Phantom*SF expected, I was very happy with the quality of their listings, including some very well considered photographs. Their fees and contract provisions were reasonable and they are very responsive to inquiries before, during, and after the listing.

I was really close to calling the Better Business Bureau on these guys. You may want to avoid them. I won't do business with this place ever again. Here's why...

They never kept me informed about anything going on within the auctions. (When an item was posted/ sold/ bid on etc.) I had to persistently push these guys to see results. For the amount of work I put into dealing with these people, I should have just sold my stuff on my own.

I whole-heartedly believe they wouldn't have even mailed me my money if I hadn't hounded them for it. I had to call and email them numerous times just to send it after the extremely long waiting period they have.

The total profit for all my items that sold was 653.99, I'm supposed to get 52%. They cut me a check for 268 dollars, you do the math. Something is obviously fishy there. Confronting them about it, they tried to tell me some items sold for less than what I watched them go for at the auction. I called their bluff and told them about my records. Then they came up with some more baloney about some accounting screw up and said they would mail me another check... Yea, yeah, whatever. I think they tried to swindle me.

Also, interacting with these people is a nightmare. After dealing with a specific guy for the first couple weeks, I had a gut feeling something like this would happen. That's why I saved all the auction records, receipts, emails and dates. I'm glad I did.

Looking at some of the other reviews here, it appears I'm not the first one they tried to bend over. Save your time, money, and sanity. Sell on ebay yourself. It's super easy.

I dropped off nearly $10k in a childhood collection of n-gauge model trains, model building, layout accessories, powerpacks and track. I was promised a full inventory and accounting by these crooks. Went into the store a month later and my items were on the floor and for sale. The claimed I would have inventory in the week and when I went back they were gone. I filed with BBB about them. What do you do now to get your money or goods back? How can I reach the owners/crooks of this business?
jphauck

I dropped off about $3500 worth of things for them to resell on eBay before I moved away. Electric grand piano, vintage mint 12 acoustic guitar and 7 no longer made Lladro porcelains. They signed for my stuff and then disappeared. Their phone number doesn't work. Their email doesn't work. And they are mia. This place STEALS YOUR STUFF! Beware! Don't do business with them.

This place is terrible and I would recommend staying away from them. They made mistakes in the pricing in our listings and didn't get things on eBay when they said they would. In the end, we profited a little over $50 on over $200 of postings. I wish we did have a high-quality service of this type in our area -- if anyone knows of one, let me know! It's not these guys.

I want to support local, artsy business.

Took an unused machine for them to resell off Craigs List.

Very nice people, but just so unprofessional. They never followed up. I was left in limbo for months. When the product sold I was never contacted. The check arrived only after I made repeated calls. There was no apology. They're nice people -- just not very good business people. Don't know how to sell a product, don't know customer service, horrible bookkeeping. But friendly? Yes.

Not worth the 30% or whatever it is they charge.

This is the last place you want to use as an ebay drop-off site. I dropped off an item in April, paid them their $25 setup fee and signed their contract which allows them to keep 40%. It's been 3 months since my item sold and I'm still waiting for my money. I call every week and it's "oh our accountant isn't in", or "the check will be sent today". Trust me, if this is your only choice, donate your items to charity, you'll not only feel better, you'll actually save money.

Beware, they will take your stuff and not pay you. Several months have passed since I dropped off my stuff and I have not received a single dollar from them or any kind of information regarding the status of my items. I filed a complaint with the BBB but the company denied I was ever a customer.

Terrible experience. The only thing that they did efficiently was quickly swipe my credit card for their up-front minimum charge.

They didn't do a good job pricing items and mislabeled an item and agreed to have someone return it. That is ok but it wasn't ok that they then proceeded to take photos of the banged up returned item and went ahead and relisted it. It went from beign sold for a little less than $200 too selling for $19.99 looking all banged up.

They promised a check on several occasions and it wasn't until I stopped by the store that they gave it to me. I was told that it in the mail but for some reason it never came. Poor customer service. Not worth giving roughly 50% to them when they don't communicate, poorly price and don't list on time.