PetSmart

Shannon was very helpful directing me to items on the wish list for furry friends donation.
Large Harness on clearance
Leash
Churu assorted cat snacks
Pack Churu kitten snacks
And tennis balls donated by colleague.

Zero stars for Washington Avenue Petsmart
I would stay away from this grooming salon if I were you for the sake of your pup's health and your peace of mind.

This place is dangerous. I had my pup's haircut done by the new salon manager ** who I was told was "terminated."

She treated me so badly and didn't have any respect whatsoever for my beautiful pup. She used the wrong blade on my baby so her pink skin was showing on her spine. My baby came back to me looking like a chicken, with her hair on her legs and her feet cut so short it was criminal.

This insane woman screamed at me in front of everyone while I was sitting and waiting, told me to stay put where I was and not to look in the glass window because it made her nervous.

She found a little poop, on my baby's beautiful long tail and DAMN cut a chunk of hair off the tail with a teeny bit of poop on it? She took off the thickness of her ears because "SHE wanted to!!" I told her leave the ears alone and to leave the tail alone!

We discussed the what blade she would use and how I wanted her hair cut before she grabbed my baby to take her back to the table. I was told she used a #4 and not a #5.

This salon manager groomer was so foul and disgusting, it shocks me to know that someone so disrespectful of animals and people could be hired at a pet salon.

I called Petsmart Corporate and complained, though it was two months later and my pup's hair on the spine grew 1/2 inch. The store manager called me back, told me that this groomer and the manager who hired her were terminated from Petsmart. She supposedly did something to another customer, but I was not told anything else.

The store manager said he would call me back to reimburse the money I spent, but never did. But to me, seeing my dog flinch because of a #4 blade against her side hurt her while this groomer wasn't even paying attention, makes me so angry. I was told never to go to a Petsmart and I feel guilty that my pup and I were subjected to this maniacal behavior by a groomer. My fault. Never again.

Stay away from this place. I thank god that my baby didn't get really hurt by this monster who should not be working with animals or people. Who knows who they'll hire next!

My dog developed post grooming furunculosis after bringing him there recently for an appointment. Very disappointed as I was hesitant on taking him there and should have bathed him myself instead.

My roommate and I bought a tank and fish from this location. This was our first time having fish and we asked a lot of questions and told the associate to tell us anything we needed to know. He showed us a tank and we picked out two glo fish. We left that day saying we felt informed and prepared.

The next day both fish had died. When we went back and asked a different associate, he said we should have let the water in the tank run for 24 hours. We were not told that, and we were upset that the first associate let us buy fish that same day and had made no mention of letting the tank run for 24 hours when he knew that we were first time fish owners and were nervous.

We changed the water, ran the tank for 24 hours, and returned to buy two more glo fish. Within 48 hours, both fish died. We returned to the store and told by a third associate that the tank should be run for at least a week before introducing fish. They tested the water we had brought and said that it was too toxic. My roommate and I were upset again that we had asked so many questions, done everything right according to the previous associate, and ended up killing them all due to the negligence of the associates.

I recommend YouTube if you want to feel informed and a smaller pet store that knows more about the fishes needs. They have so many fish crammed into the tanks and it's very sad to see all the ones that have passed away.

Great Grooming from Sadil he got the lion cut he looks like a lion my dog looked so cute nail done perfect very neat I will going back

honestly petsmart is not clean. I have sent my dog overnight there twice and she has come back both time with kennel cough. pet smart is all about vaccinations yet they let dogs in who have the kennel cough. my dog is vaccinated and has her bordatella vaccine and it is heart breaking hearing her cough from this gross and unclean industry.

The store always clean , all workers is friendly ... all product that i need always there

bought a 10gal fish tank and cant even put in a box and cashier telling you theres no box for it . crazy

I booked an appointment through phone and I called the day of to give the groomer a very detailed description of how I wanted my dog groomed and when he came home I was very unsatisfied. I then called up to the salon and was given the run round just to have the owner call me a week and a half later with no solution and just a "find a suitable groomer". Not to mention they charged an extra fee for behavior. I feel like if you if you knew you couldn't do what I asked and if my dog was too difficult then I should have received a call to come get my dog. I would have been fine with that but $85 dollars when I am unsatisfied and no type of remorse or credit towards the next is absurd! I will never be back !!

This used to be my go to spot for everything daycare, grooming, supplies. Since the manager left two years ago the attitude has gotten progressively worse employees are short snippy and not customer focused, except for one. Stay away from the salon and the managers they're essentially useless and don't know how to talk to people. You need help with fish see Emily she's the best.
Otherwise buy what you need and the hell out. There are lovely mom and pop groomers in South philly who would love to have your business. This crew couldnt care less.