Updates From This Business
New customers! Save up to 20% on a Bath or Groom
Our Stylists care about pets, not just their fur.… read more
New customers! Save up to 20% on a Bath or Groom
Our Stylists care about pets, not just their fur.… read more
From This Business
Services Offered
Verified by Business
Bath and groom only
Pet haircut
Pet physical or wellness exam
Private dog training
Full grooming
Microchipping
Pet vaccinations
Review Highlights
“My beagle mix named Bella was nervous in entering the grooming space, and Natasha knelt down and coaxed my pup inside, greeted her with warmth, and performed an assessment.” in 2 reviews
“GROOMER: SETH is who I went to and I loved having him do my dogs hair and teeth.” in 2 reviews
“Our dog Maggie has gone for several baths here, and a shedding treatment with furminator.” in 2 reviews
Location & Hours
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About the Business
PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. PetSmart offers a varied selection to cover the needs of your dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Now you can shop online and pick up at your local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp and adoption.
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Recommended Reviews
Overall rating
44 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Giang-Tien M.Evans, GA498413617011May 26, 2023
Great product selection with trusted brands such as Wellness Core, Tikki Cat, Nulo, etc....at the most competitive prices for quality products for the area, clean store and carts, customer-oriented associates, easy to park, etc.
Helpful 23Thanks 3Love this 18Oh no 0 - Katrina P.Durham, NC02Nov 30, 2023
PetSmart groomers, I had my appointment made well in advance, get a call the day before, after waiting weeks only to be told it's cancelled. No options but to call back!!! Really, no other solution??? This has happened too many times. No worries, l won't be back. You all are the worst!!!
Helpful 0Thanks 0Love this 0Oh no 0 - Carol S.Pittsboro, NC0213May 23, 2023
My German Shepherd cattle dog who is 8 years old has been groomed at the California Petsmart since she was 6 months old. We move out here and I take her to the Witherspoon PetSmart for grooming twice. The first time (Feb 2023) a gentleman groomed her. No problem. Was told she was a sweet dog. Picked her up today, and this short, obnoxious associate stated they will not groom my dog again because, get this, "she lays down while trying to groom her." They also refused to do her nails for the same reason. I contacted a groomer in Cary who said they'd never heard of that as a complaint. Even though it is much more, I'll be taking my girl to a professional groomer out here.
Helpful 0Thanks 0Love this 0Oh no 0 - max l.NC, NC01Sep 9, 2023
not gonna lie, pretty disturbing. many animals were dead, and i mean DEAD. i was not just mistaking them sleeping. fair warning- pretty nasty.
one if the fishes were in half next to a filter in their tank and its fins were scattered everywhere while its body just stuck head first into the rocks. there was a decaying frog. as well as these fantastic views, there was a few more to them.
another thing is, the cat adoption area. one cat was being forced into somewhere (i could see through the window) and they were all in tiny boxes about the room of a amazon box.
im not much of a animal person, but this was pretty messed up. do better.Helpful 0Thanks 0Love this 0Oh no 0 - Angie R.Chapel Hill, NC02Feb 18, 2023
My regular poodle groomer stopped during the pandemic and I started taking my dog to PetSmart. They do a great job. I've been there four times now. Every person I run into while I'm checking him in are wonderful with dogs and Jordan is a really skilled poodle groomer. Very happy with the comb-out and cut of the ears and topknot, the various close shave areas like the face and feet, and my dog's general happiness and lack of fear or anxiety. Thanks, PetSmart!
Helpful 0Thanks 0Love this 0Oh no 0 - Lesli M.Durham, NC2227Feb 6, 2020
I like this PetSmart. I only hate that regardless of the time I'm there, Monday morning vs Saturday midday, there's always a long line to check out. There's never enough staff at the registers.
But, they'll always be special to me because it's where we got our second cat, Sun! I didn't realize that PetSmart works with the Humane Society and the store isn't the one selling the cats. The Humane Society oversees all of the adoptions. For some reason this made me feel better.Helpful 1Thanks 0Love this 0Oh no 0 - Kimberly R.Chapel Hill, NC02Sep 30, 2022
This place is the worst. Twice I took my dog to a scheduled appointment and was told, while I am standing in their facility, that the "stylist" had cancelled at the last minute. Their was nothing they would do for me. Not even reschedule the appointment for the next day. They don't even do a great job grooming and charge a lot for shoddy service. If I could give it a 0 rating I would. Avoid this place at all cost.
Helpful 0Thanks 0Love this 0Oh no 0 - Asha G.Chapel Hill, NC056Feb 12, 2021
Natasha and Maggie were amazing. My beagle mix named Bella was nervous in entering the grooming space, and Natasha knelt down and coaxed my pup inside, greeted her with warmth, and performed an assessment. She was very informative and put my mind at ease about leaving my fur baby in someone else's hands. Maggie had my constantly shedding pup in show dog shape by the time she was checked out. Bella came out prancing. I can't express my gratitude doe this experience. We'll see you next month!
Helpful 0Thanks 0Love this 0Oh no 0 - Miyah M.Carrboro, NC033Nov 19, 2020
I'm so pleased with Dolla haircut, when I seen him I was so thrilled that Tess did EXACTLY what I asked of her. I really didn't even haft to say much to her, my mom dropped him off for me so Tess wanted to speak to me directly just to know what look I was looking for and when I told her she EXECUTED! She's so polite and very friendly I recommend if you come here to make sure to ask for Tess specifically she knows what's she's doing and I also loves dogs you can tell from my baby hair cut and she even gave him a scarf to put around his neck! S/O to Tess she is the REAL in MVP
Helpful 0Thanks 0Love this 0Oh no 0 - Mar 24, 2018
It's a good PetSmart, same as any other. I mainly come to PetSmart to get good food for my cats, which is not sold in grocery stores.
It's all the way in the back of the shopping center, but it is also near a very new and very huge Kroger supermarket.Helpful 0Thanks 0Love this 0Oh no 0
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